Manager Customer Service

Grace Mendoza

Bronx, NY

*****.********@*****.*** - 347-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Co-manager

Loft - New York, NY - June 2013 to Present

Retail Operations Co-manager

- Drives revenue by proactively managing teams to embrace the brand equities and LIVE LOFT service experience while effectively performing store leadership responsibilities.

- Defines a clear "Leading my business" strategy; develops and adjusts strategy to effectively reach goals.

- Uses PIMS database program reporting to identify missed opportunities and to positively impact store performance.

- Answer, screen, route and respond to incoming calls, queries, messages.

- Strategically connects staffing, scheduling, and people decisions either for in-store meetings and conference calls while providing marketing materials.

-Coordinates and executes training sessions of internal updates.

- Order office supplies, business cards and stationary when needed.

- Mailed essential and preferred information to clients.

- Track shipments through Federal Express and United Postal Service.

- In charge to attract and select the best talent fit to positively impact internal bench strength.

- In charge to create a culture of engaged and productive associates through delivery of investment and engagement strategies.

- Conducted regular, effective performance discussions; sets clear objectives and holds associates accountable to goals.

store manager

Nine West - New York, NY - October 2009 to June 2013 Responsibilities

Retail Operations Store Manager

• Effectively manage payroll, scheduling, and obtained monthly sales goals.

• Ensure deadlines are met, priorities are recognized, and policies/procedures are followed.

• Effectively used proper tools to provide necessary coaching and mentoring

• Responsible for ensuring that store employees assigned to their shift render prompt and courteous service to customers, and that they accurately maintain detailed cash and stock keeping records.

• Responsible for interviewing, hiring, and training employees, as well as preparing work schedules and assigning workers to specific duties to maximize productivity.

• Accomplish multi-tasking skills by answering phones, and managing the register while providing excellent customer service.

• Successfully placed supply orders, processed daily shipment, and executed weekly programs.

• Travel to other Nine West locations to assist with recruiting, maintenance, and new store openings.

• Serve as the point of contact for customers.

• Responsible for ensuring that the company’s customers receive a high level of support and service with their questions and/or concerns.

• Preserved profit and obtained low shrink rate 3 years in a row. Cpse evaluation coordinator

OUR CHILDREN FIRST - Bronx, NY - December 2009 to December 2011

• Intake of CPSE referrals from School Districts

• Marketing to local referral sources such as pediatricians and daycares

• Troubleshooting during the evaluation process (Family contact information, reassign evaluators, observations, etc)

• Review Clinical information of reports and recommendations to compile CPSE summaries and child outcome summary

• Create and enter goals for School Districts

• Attend CPSE meetings

• Determine needs of the department based on evaluators, areas, language, compliance of evaluators

• Coordinate and complete monthly projects: Missing authorizations, CPSE meetings not held, Pending medicals, evaluations w/o submitted date.

Cpse evaluation coordinator

Harlem children zone - New York, NY - August 2008 to September 2009 Responsibilities

• Tutoring and Mentoring

• Developing positive role model relationships

• Developing a love for learning in the children

• Offering support and counseling

• Managing elementary classrooms

• Curriculum planning

• Community Outreach

EDUCATION

Bachelor's in Business administration

Lehman College - Bronx, NY

2016 to 2017

Associate in Business administration

Borough Manhattan community college - New York, NY 2009 to 2011

Medical assistant in Science

The Allen School - Brooklyn, NY

2006 to 2007

High school diploma

Edward R Murrow High School - Brooklyn, NY

2001 to 2005

SKILLS

Word Processing (10+ years), Spanish fluency (10+ years), Schedule management (10+ years), Problem Solving (10+ years), Adaptability (10+ years), Collaboration (10+ years), Strong Work Ethic (10+ years), Strong Communication Skills (10+ years), Strong Communication Skills (10+ years), Time Management

(10+ years), Handling pressuse (10+ years), Leadership (10+ years), Creativity (10+ years), MS Office (10+ years), Budget Management (10+ years), Recruiting (10+ years), Human Resources (10+ years), Training & Development (10+ years)

CERTIFICATIONS

Medical Assistant

June 2006 to Present

Business Administration

June 2011 to Present

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