Customer Service Administrative Assistant

Ebonnie N. Ballard, ** C Oak Gove Drive, Baltimore, MD 21220 443-***-****, ************@*****.***

QUALIFICATIONS

Over five years of experience in administrative assistance, customer service, and clerical field.

Effective communicator, attentive listener, patient, and diplomatic

Highly skilled in representing employer intelligently and professionally.

Sincerely enjoys working with people, in person and over the telephone.

PROFESSIONAL EXPERIENCE

April 2015- Present Administrative Assistant, Harford Community College, Bel Air, Maryland

Provides general administrative, clerical, and technical support as needed for Disability Support Services Department.

Prepares correspondence, transcripts and other documents.

Receives visitors and provides general information. Regarding the different type of disability paperwork that would need to be provided by the doctor that diagnosed the student

Establishes and maintains hard copy and electronic files. Makes sure that files stay updated and alphabetized

Answers telephone calls in regards to setting up an appointment with one of the disability advisors and any information or questions regarding how to obtain Disability services. Performs other duties as assigned.

Ordered supplies and maintained equipment.

Enter data into Banner which is a computer software generated to print and retrieve students grades and class schedule

Retrieve transcripts for students

Filing any and all necessary documents

August 2013- October 2013 Bankruptcy Processor, Morris Snyder & Wittstaff, Rosedale, Maryland

Prepares bankruptcy petitions for debtors who are going to file a bankruptcy.

Filed documents with bankruptcy court.

Followed up with clients for necessary loan documents, account information, and figures.

Updated client system with status of Proof of Claim.

Located missing information like Social Security numbers that were not provided.

Provide paralegal and administrative support to attorneys.

April 2008- 2011 Leasing Agent, Abingdon Maryland

Greeted, assisted and attempted to lease apartments to all prospective residents who entered the property.

Handled all telephone and on-site traffic.

Maintained all resident, vendor files, and resident memos in Yardi.

Responded to resident requests in a timely, efficient and courteous manner at all times.

Entered work orders into Yardi and followed up with Maintenance and then the resident once repairs were made.

EDUCATION

Community College of Baltimore County, Associate of Applied Science, Legal Studies, and anticipated graduation date winter 2017, 56 credits.

Edgewood High School, High School Diploma, 2005

Contact this candidate