Customer Service Administrative Assistant
Resume:
Shelva Alderman
Mulberry, FL ***60
863-***-**** Cell
863-***-**** Home
************@********.***
Professional Summary
I will be a great asset to your company because I am reliable. I have great leadership qualities and adapt to any situation with a professional mindset. I take pride in getting the job done quickly and efficiently. I have over eight years of experience in customer service and office administration. I am fluent in all Word programs and p2p software.
Authorized to work in the US for any employer
WORK EXPERIENCE
Administrative Assistant- CJ Bridges Mulberry, FL January 2016 to Current
Answer multiple phone lines
Data entry Alpha/Numeric
Fax, Scan, Email, Copy
Create job files
File
Open and distribute mail
Sort incoming and outgoing invoices
Enter incoming checks in excel spreadsheet
Enter temporary workers time in spreadsheet
Enter safety hours
Billing
Assist new hire procedures
Experienced Substitute Teacher - Kelly Educational Staffing -Hillsborough County, FL-November 2015-January 2016
Fostered meaningful relationships among students through student field-trip retreats and teamwork community service projects.
Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
Implemented reading and writing workshops to increase student literacy and support school reading programs.
Instructed up to 20 students individually and in groups.
Set up lesson materials, bulletin board displays and demonstrations.
Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Adapted teaching methods and materials to meet student's varying needs and interests.
Supervised an average of 42 students in classroom, halls, cafeterias, schoolyards and on field trips.
Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
Encouraged students with special academic interests to fully pursue those subjects.
Fostered team collaboration between students through group projects.
Completed training courses to keep up-to-date with new teaching methods and developments in the field.
Preserved the confidentiality of student records and information at all times.
Created and taught engaging math lessons and activities.
Created a classroom environment in which children could learn respect for themselves and others.
Selected age-appropriate stories and read them aloud during daily story time.
Fostered oral language development and critical thinking skills during literary discussions.
Case Manager
GCJFCS - Lakeland, FL - February 2015 to September 2015
Investigated suspected cases of child abuse
Developed treatments and case work plans for an average of 19 clients
Supplied crisis intervention and substance abuse services to clients
Conducted safety and risk analysis
Testified at Dependency Court hearings
Referred clients to Social Service agencies
Maintained regular contact with clients
Work with attorneys, Guardian Ad Litems and other affiliated associates
Create court documents such as Case Plans and Judicial Reviews in a timely manner for upcoming hearings
Home visits
Appoint drug screens to clients
Attend monthly case plan evaluations with supervisors
Work On-call when rotation is up
Experienced Substitute Teacher Kelly Educational Staffing - Lakeland, FL - January 2014 to February 2015
Fostered meaningful relationships among students through student field-trip retreats and teamwork community service projects.
•Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
•Implemented reading and writing workshops to increase student literacy and support school reading programs.
•Instructed up to 20 students individually and in groups.
•Set up lesson materials, bulletin board displays and demonstrations.
•Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Adapted teaching methods and materials to meet student's varying needs and interests.
Supervised an average of 42 students in classroom, halls, cafeterias, schoolyards and on field trips.
Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
Encouraged students with special academic interests to fully pursue those subjects.
Fostered team collaboration between students through group projects.
Completed training courses to keep up-to-date with new teaching methods and developments in the field.
Preserved the confidentiality of student records and information at all times.
Created and taught engaging math lessons and activities.
Created a classroom environment in which children could learn respect for themselves and others.
Selected age-appropriate stories and read them aloud during daily story time.
Fostered oral language development and critical thinking skills during literary discussions.
Financial Analyst
Lockheed Martin Corp - Lakeland, FL - October 2012 to April 2013
Composed effective accounting reports summarizing accounts payable data.
Posted receipts to appropriate general ledger accounts
Monitored payments due from clients and promptly contacted clients with past due payments.
Researched and resolved accounts payable discrepancies.
Coded and entered at least 200 invoices each day into the in-house accounting software.
Staff
Hope Now Woman's Recovery Center - Bartow, FL - January 2012 to July 2012
Supervised staff of associates and resident assistants.
Led a 20-member women's counseling group to discuss topics such as eating disorders and relationship issues.
Administered oral medications, following physician's prescriptions and hospital procedures.
Consulted with clients when developing long term treatment plan goals and objectives.
Counseled clients to help them understand and overcome personal, social and behavioral problems.
Led supportive group discussions and education sessions with alcohol and drug users and their families.
Educated clients and their families about client rights and responsibilities.
Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader.
Managed and restrained violent, potentially violent and suicidal clients.
Encouraged clients to get involved in social, recreational and other therapeutic activities to enhance interpersonal skills and develop social relationships.
Notified supervisor in cases involving potential domestic abuse and other family problems affecting clients ‘development.
Delivery Driver
Hungry Howie’s - July 2008 to February 2012
Consistently provided friendly guest service and heart felt hospitality
Handled currency and credit transactions quickly and accurately
Followed food safety procedures.
Greeted customers and provided excellent customer service
Built loyal clientele through friendly interactions and consistent appreciation.
EDUCATION
Bachelor of Science in Social Work/Childhood Development
Ashford University - Clinton, IA July 21, 2014
Master's in Psychology
Ashford University - Work at Home 2015-Current
ADDITIONAL INFORMATION
Skills
Quick at adapting to new tasks Ability to multi task
Attention to detail Great phone skills
Highly dependable Great people skills
Adaptable Problem solver
Leadership qualities Take pride in work Work Independently or as a team
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