Customer Service Accounts Receivable

SUMMARY:

Accomplished, achievement-driven and results-oriented high energy professional looking for the greatest opportunity to work with an organization that is growing. Team oriented individual with transferrable skills that will translate to dealing effectively with all levels of people, excellent work ethics, time management skills, leadership and a strong passion for my field of study.

EDUCATION:

Bachelor of Arts Degree in Business Management:

University of Phoenix

QUALIFICATIONS:

Communication & Presentation: Superb leadership, interpersonal, planning, and communication abilities. Communicate and interact well with individuals at all levels. Highly trust worthy, discreet and ethical. Self-motivated and works well in a team environment. I’m able to perform multiple tasks efficiently and effectively. In performing day-to-day, routine tasks, follows established guidelines. Assist with additional work duties or responsibilities with or without direction.

Administrative Support: Offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Also, able to juggle multiple priorities and meet tight deadlines without compromising quality.

Accounting: Experience and knowledge in accounts receivables and accounts payable. Knowledgeable and experienced in general ledger and cost variances. Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

WORK EXPERIENCE:

Waffle House Columbus, GA 2006-2013

Waffle House is a restaurant chain with more than 2,100 locations in 25 states. Headquartered in Gwinnett County, Georgia Waffle House revenue exceeded 1.0 billion in 2012 alone.

Manager– Responsibilities included driving sales through excellent operations and marketing efforts, while managing the restaurant functions to ensure exceptional customer service.

Accurate counting and handling of large amounts of cash. Monitored sales, costs, and inventory.

Managed restaurant operations in terms of staffing and scheduling functions. Greeted guests and make arrangements to seat them.

Ensured provision of service in terms of order accuracy and time management. Interviewed, hired and trained personnel to work in a restaurant environment.

Ensured smooth coordination between the back-end and front-end activities

Managed inventory and stocks and supplies and customer complaints or queries.

Managed all areas of the operations during scheduled shifts and assessed staffing and recruitment needs.

Monitored procurement, storage, preparation, cooking, handling, and serving of food.

Planned and directed employee training programs and maintained cleaned and safe environment for customers and employees.

TSYS Columbus, GA 1994-2006

TSYS is the largest processor of merchant acquirers and bank credit card issuers. TSYS processes over $1 trillion a year in credit and debit card transactions. They created the TS2 and TS1 technology platforms, which are considered among the best in the industry.

Billing Specialist– Responsibilities included provided financial, administrative and clerical services and to ensure accuracy and efficiency of operations. Processed and monitored incoming payments and secure revenue by verifying posted receipts.

Kept track and processed accounts and incoming payments in compliance with financial policies and procedures.

Performed day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.

Prepared and send out bills, invoices and bank deposits.

Verified billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.

Verified discrepancies by and resolve clients’ billing issues.

Facilitated swift payment of invoices due to the organization by sending bill reminders and making collection calls to outstanding accounts.

Generated reports detailing accounts receivable status.

References available upon request

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