Assistant Customer Service
Resume:
Objective Motivated individual seeking to obtain an accountant position
Education
oSeptember 2013 – March 2016: California State University, Los Angeles - Los Angeles California
Degree: Bachelor of Science - Business Administration,
Option: Accounting and Minor: Management
o February 2009 – May 2013: Pasadena City College - Pasadena California
Memberships
oCalCPA – Student Membership
oAICPA – Student Affiliate Membership
oOmicron Mu Delta (The Order of the Mask and Dagger), Pasadena City College – Active Member
oAcademic Support Club, Pasadena City College – Founder, Co-advisor
oPasadena City College Student Alliance of UNA-USA – Active Member
Experience
oJune 2015 – August 2015: Paid Intern – Ernst & Young Vietnam
Transfer Pricing Team- Assisting team members in preparing and filing transfer pricing documentations for clients in accordance with the tax laws of Vietnamese government by utilizing interquartile range analysis, researching information using both internal and external resources, translating documents from English to Vietnamese and Vietnamese to English, working with internal team to develop and provide professional development and update on the most current trend in the industry to other team members
Business Tax Advisory Team - Assisting staff adviser in advising clients regarding tax regulations and other tax related matters
Business Tax Compliance Team - Assisting senior staff in preparing compliant documentations and declaring monthly statements for Value Added Tax for clients both on-site and off-site
oMay 2013 – present: College Assistant – Vice President of Academic Senate and First Year Pathways (FYP), Pasadena City College, Pasadena, California
Work as teaching assistant for professor Rose, the Vice President of Academic Senate/Pathways Program Lead Faculty, program coordinator and summer orientation leader for iJam (a summer orientation for newly admitted international students to help them to adapt to American college life); locate, hire and train tutors; organize field trips and social events for iJam
Organize training for faculty and staff which include securing venue, create contract and pay for guest speakers; establish contact and work with vendors to provide service, food and refreshment for events; create yearly budget and keep the book to track A/P account for Academy of Professional Learning
Arrange the series of Guest Speaker Events for FYP on a semester basis which include the Student Conference with Key-note Speaker at the end of every semester with the attendance over 2500 students, faculty, and members of the community
oJune 2011 – May 2013: Program Assistant (part-time) – ESL Bridge Program, Pasadena City College, Pasadena, California
Help to create and manage a bridge program to help students to transfer from non-credit ESL department to credit classes that lead to a degree or transfer to a 4-year University.
Recruit, inform and enroll student in the Bridge Program
Work with other departments on campus to assist students through the process of applying, taking assessment tests, applying for financial aid, and registering for classes
Develop a summer orientation program for students with a team of professors from non-credit and credit ESL
Maintain student contacts to track retention rate and achievement date
oJune 2009 – June 2011 : ESL Coordinator Assistant (part-time) – ESL Department, Community Education Center – Pasadena City College, Pasadena, California
Assist non-credit ESL coordinator in creating lesson plan, building curriculum, adjusting class schedule base on faculty availability, and assigning substitute faculty in case of absent.
Rebuild filing system and office procedure.
Skills
oTrilingual – Speak, read, and write in English, Vietnamese and Czech
oMicrosoft Office – PowerPoint, Excel, Words, Access, Outlook
oQuickBooks
oOracle SQL
oDocument filing
oProblem solving
oTeamwork – especially in the leader roll
oExcellent communication, analytical and research skills
Achievement and Award
oApril 2016: 52ND Annual International Collegiate Business Strategy Competition- 1st Place for Outstanding Performance
oMay 2013: Outstanding Service Award from Academic Support Club
oApril 2013: Omicron Mu Delta Honor Society on the outstanding services rendered to Pasadena City College
oAugust 2011: Letter of Recognition for community service hours contributed from Pasadena/Foothills Chapter of the United Nations Association
oJune 2010: Exceptional Service Provider Award for Customer Service, Attitude, Problem Solving, Flexibility, Initiative Responsiveness and Communication from Pasadena City College’s Community Education Center
References
1.Shelagh E. Rose
Assistant Professor/ Lead Faculty of Pathways Program/ Academic Senate Vice President
Pasadena City College
V104
1570 E. Colorado Blvd.
Pasadena, CA 91106
(626) 585 – 3293
******@********.***
2.Mairanne James, Ph.D., CPA, CMA
Professor of Accounting
California State University, Los Angeles
Simpson Tower F517
5151 State University Drive
Los Angeles, CA 90032-8121
*******@**********.***
3.Pamela Ravare-Jones
Professor of Management
California State University, Los Angeles
5151 State University Drive
Los Angeles, CA 90032-8121
******@*******.***
Contact this candidate