Customer Service Manager
Resume:
Joseph Thomas
Unit ***, *** Keilor Road, Essendon North VIC 3041
M:043*******/E:****************@*****.***
CAREER OBJECTIVE/ PROFILE
To obtain an entry level accounting position in a company to exhibit my knowledge and skills to make a positive contribution to the organisation and keen to learn new skills and undertake CA/CPA Program. A strong communicator with excellent interpersonal skills and outstanding team player focused on achieving the goals of the team.
A great communicator who is approachable, willing to help and possesses the drive, energy and passion to deliver fantastic customer service.
EDUCATION
Cert IV in Finance & Mortgage Broking 2015
Income Tax course, H&R BLOCK 2014
Professional Pathways Australia 2013 - 2014
Professional Year (SMIPA)
Bachelor of Accounting, Kaplan Business School 2011 – 2013
MYOB, Kaplan Business School 2012
Bachelor of Economics, Boston University 2007 - 2010
SKILLS PROFILE
Technical skills
Competent use of MS Excel, MS PowerPoint and MS Word developed by conducting assessments in university and at work
Intermediate use of MYOB through projects performed during the last year at university
Knowledge of QuickBooks through online training program
Background of preparing general ledger account balances developed by conducting assessments in university
Competent use of Symmetry CRM software developed by assisting clients to choose the best product from the lenders
Non-technical skills
Organizational skills: Managerial experience in a team environment in order to achieve the set goals and improvement in the performance level of the team
Excellent written and communication skills: Adept at communicating information to individuals or groups verbally and written
Quick Learner and Team player: Willingness to learn new skills and work effectively in a team environment to achieve the set goals
WORK EXPERIENCE
Sykes Crawford Accounting & Bookkeeping Services February 2016 – Current
Key responsibilities:
Provide bookkeeping services to the client
Assist senior accountant in preparation of tax returns
Contact clients and follow up on pending documents
Proper filing of clients documents
HEDGE Finance/Outsource Financial January 2015 – Current
Credit Advisor/ Finance Broker
Key responsibilities:
Manage the finance of the clients and assist in the process of their application
Assist the senior Finance manager/Finance Broker
Keep up a strong relationship with Big 4 banks lending managers
Follow up and provide information required for better investment of clients finance
Chasing up the clients and recovery of debts
Work closely with the aggregators and other finance broker
Woolworths Oct 2012 – Aug 2015
BWS Store Manager
Key responsibilities:
Engaging customers in a positive and approachable manner
Ensuring compliance to relevant policies
Managing the finance, budget and wages of the business
Solving customer service problems
Handling incoming and outgoing mail and telephone inquiries
Achieving the target and set goals of the business
Merchandise products effectively
Ford Motor Company Mar 2014 – May 2014
Finance Analyst Intern (Product Development)
Key responsibilities:
Create tracker for each program using Excel
Enter the data in the tracker from controllers revision
Update the tracker according to the approval
Up to date filing of each program files
Assisting manager to keep track on SoMP and contacting the suppliers
Reconcile tracker to tally the amount and attend weekly team meeting
7 - Eleven Aug 2011- Nov 2012
Customer Service Officer
Key responsibilities:
Customer Service: provide excellent customer service and offer the best deals to customers
Cash Handling: excellent track record of handling up to $9000 in a shift
Overall management of the shop
Achievements:
Achieved highest weekly sales across the state of Victoria
Played a focal role in ensuring that the store received an award from the head office.
VOLUNTARY EXPERIENCE
7 - Eleven 2012
Fund Raiser, Cancer Foundation
Key responsibilities:
Communicate with customers and explain to them the objective of the activity
Attract donation to provide support to fight against cancer
Achievements:
Raised $20,000 towards cancer foundation
Helped the patients through contribution
Reference
Chris Sykes
Chartered Accountant
Sykes Crawford Pty Ltd
M: 043*-***-***
Brendon Kurtz
State Manager
Outsource Financial
M: 047*******
Fab Fanelli
Store Manager
BWS- Victoria
M: 042*******
Peter Polazzon
Finance Manager
Ford Motor Company
P: 83013268
Contact this candidate