Administrative/Housekeeping

Laura Doyle

CUSTOMER/SALES REPERSENTIVE

Jacksonville, FL

**********@*****.*** - 573-***-****

Driven to succeed in a stimulating and challenging environment, building the success of the company with the opportunity for advancement. Desire a highly rewarding career where skills and knowledge are a requisite for the company to meet and surpass its goal.

WORK EXPERIENCE

CUSTOMER/SALES REPERSENTIVE

WALMART - July 2015 to May 2016

• Cash/Credit Card handling and confidentiality procedures

• Stocking/Claims/Special Waste Handling

• Number One in Credit Card Sales last Four Months Dispatcher

Republic Services - Dexter, MO - November 1998 to February 2011 Worked off an on for this company. I have been trained in every area of this company. Phones scales sales special waste administrative assistant purchase orders inventory manager over shop line item budgets an many other things

COLLECTOR

CREDIT BUREAU SERVICES - March 2010 to June 2010

• Collections for large medical companies, and two large hospitals

• Updated customer information, setup payment plans, payment arrangements

• First Employee ever to make goal and get bonus in first ninety days of employment ADMINISTRAIVE ASSISTANT

ANSBACHER AND ASSOCIATES P.A - July 2009 to December 2009

• Handled switchboard for small law firm, greeted clients, and entered attorney billing schedules

• Maintained attorney calendars, generated client correspondence, and assisted in office manager responsibilities

• Completed Administrative/Sectorial course to make daily office work more proficient EDUCATION

High School Diploma

Dexter High School

1997

SKILLS

Micosoft Word (10+ years), Microsoft Office (10+ years), 10 Key (10+ years), Microsoft Excel (10+ years), Powepoint (3 years), Info Pro (10+ years), Customer service (10+ years), Housekeeping (2 years), 15 Line Switchboard (10+ years), Sales Contracts (9 years), Window All Versions (10+ years), Microsoft Access (2 years), Distapch (5 years)

AWARDS

Top Credit Card Cashier four months in a row

February 2016

All cashiers we're awarded cash incentives for top Credit Card sales got award starting the month they started the program an then every month after till I took leave I was top seller CERTIFICATIONS

Outstanding Receptionist

October 2010 to Present

Class building office skills to make the office more efficient ADDITIONAL INFORMATION

Skills & Abilities

ADMINISTRATIVE

• Highly skilled in maintaining paper and online filing systems for records and messages

• Well versed in completing forms in keeping with company's procedures.

• Proven ability to use computers for word processing, spreadsheet, database management, and other applications.

• Proven ability to analyze, evaluate, and recommend administrative functions and services to promote success.

SALES

• Supervised established clients' accounts by effective working relationships

• Checked quality of account services- made regular status reports: follow- ups, closings and activities.

• Perfected knowledge of product, market, and sales strategy.

• Adaptability and ability to work under pressure

COMMUNICATION

• Exceptional verbal and written communication skills

• Proven ability to communicate general information in an accurate and customer- friendly manner.

• Hands- on experience in responding to routine letters and emails.

• A friendly individual who tactfully and diplomatically handles irate clients. LEADERSHIP

• An experienced team leader with the ability to initiate/manage cross- functional teams and multi- disciplinary projects.

• Critical thinking, decision- making and problem solving skills.

• Ability to clearly and succinctly explain to employees everything from organizational goals to specific tasks.

• Capable to inspire and motivate team members through self- esteem through recognition or by giving new responsibilities to increase investment in the company. SOFTWARE AND PROGRAM EXPERINCE AND KNOWLEDGE

• Microsoft: Word/Works/Excel/Office/Outlook

• Accounting: AS400/Quick Books/Peachtree Accounting

• Other Programs: Amicus Attorney/World Dox/Pro-Bill/Infopro/Trux/Waste Works/Lotus 123/Desktop Publishing/Tax Slayer/Canad/GSD 4.5

• Various Insurance Programs

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