Office Active Directory

PROFESSIONAL EXPERIENCE

ITAcceleration Inc., Wayne Pennsylvania

Onsite Sr. Network Operations Administrator December 2012 – Present

Act as primary on-site client resource for maintenance of company-wide Windows network administration and equipment, and management of network backups.

Maintain, troubleshoot and continuously expand Absorption Citrix XenApp pooled computer group.

Manage all aspects of hardware implementation and repair for client including servers, desktop and multi-functional printers, desktop PCs and laptop devices.

Installation and support of Windows operating systems, Windows Server (Active Directory, Group Policy), anti-virus software, MS Office Suite, document management system and other applications.

Administration servers and computers with Citrix Xendesktop and Xencenter, Microsoft Hyper-V.

Provide varied IT support on as-needed basis for several other clients on site and via remote access.

Maintain and administer all Remote Access Service using VPN connection.

Neptune Chemical Pump Co., North Wales, Pennsylvania

Windows Network Administrator November 2005 – October 2012

Responsible for administration, management and optimization of Windows Server (Active Directory, Group Policy, DNS, WINS, DHCP) and IIS services, WSUS, Network Services and Protocols, troubleshooting and support for all users in all environments.

Participated in design and installation of entirely new server environment, including construction of server room, purchase and installation of hardware, cooling and fire suppression systems, company-wide office wiring, and tie-in to parent company systems; completed project ahead of schedule and under budget.

Upgraded company-wide analog telephone system to Voice-Over IP ; Planned and upgraded e-mail services from Imail to Exchange 2007

Set up VMware virtual environment on a Windows platform using a SAN storage system; migrated several physical servers to the new environment.

Company-wide setup, maintenance, monitoring and/or troubleshooting of all PCs, printers, laptops, Blackberry and other cellular devices.

Set up Trend Micro and, later, EST Anti-Virus for office servers/desktops.

Planned and upgraded Neptune’s domain from Windows 2000/2003/2008 R2; implemented Active Directory and Group Policies.

Managed SOX Compliance and Controls as part of company IT team.

Maintained and administered all Remote Access Service using VPN connection; maintain print queues, print servers file servers back-ups and security structures.

Set up and maintained catalyst switches using Stackwise Technology.

Computer Aid Inc., Allentown, Pennsylvania

Help Desk Analyst/Help Desk Analyst II April 2003 – November 2005

Identify, troubleshoot and resolve Field Sales Helpdesk and core worldwide helpdesk connectivity issues, password resets, and access/configuration for supported multiple software and hardware issues for Wyeth Pharmaceuticals and Merck & Co.

Support and administer dial-in connectivity, broadband, air cards, Secure ID tokens and company routers, print, fax and copying issues, and remote connectivity; resolve hardware issues involving sales force’s PCs and laptops/organization’s Mainframe servers.

Independent Contractor March 2001 - April 2003

Assessed each client’s unique technological business needs.

Evaluated, assessed, purchased and installed networks/equipment, hardware and software; trained clientele in maintenance of new and existing systems, use of various hardware and software.

Provided ongoing on-call troubleshooting and support.

Set up and installed IIS 5; created basic HTML coding; resolved issues; supported end-users of client providing web access software for ACT! Databases.

Served as temporary teaching assistant in high school computer training courses offered at county technical training facility.

F.X. Duffy & Company

Automation Coordinator March 1996 - March 2001

Supported base of over five hundred clients (including Sunoco corporate offices) via individual, group and telephone training, in use of various software/hardware.

Designed and trained staff in use of various specialized spreadsheet and data base programs; designed layout and wiring of office network; developed, implemented, maintained network's TCP/IP using Windows NT 4; implemented and supervised office Internet access running through ISDN; developed file-interfacing steps from personal computers to mainframe.

Installed, maintained and upgraded all company computer hardware, including servers, personal computers, and laptops; controlled user passwords and system security for office network; trained company personnel on various software applications.

Provided on-call support for clients and staff seven days per week; maintained log of all issues, procedures, and resolutions.

Created and maintained accounting base programs using various market applications.

EDUCATION

Arcadia University, Glenside, PA; B.A. Computer Science; Minor in Business Administration

New Wave Computer Training, Philadelphia, PA; Cisco Studies

CHI Institute, Southampton, PA; Diploma in Computer System Technology

CERTIFICATIONS

Adept 8 Administration

vSphere Certified Virtualization Expert 4

A+ Certified Service Technician

Microsoft Certified Professional, "Installing, Configuring, and Administering Windows 2000 Professional"

Information Technology Skill Set List and References provided upon request

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