Administrative Assistant Customer Service
Resume:
Deborah A. Merten
Newark, NJ *7105
*************@*****.***
Mark Goldstein Associates, New York, NY
July 2013-September 2014
Senior Administrative Assistant to Mark Goldstein
•Processed all new business applications and forms
•Daily communication with various insurance company underwriters and doctors offices to obtain medical records and financial information
•Assisting high net worth clients on a daily basis both over the phone and in person
•Support the Principal by providing application packages and presentations for his client meetings
•Provide back-up for health care administrator
•Responsible for the ordering of office supplies and general office management
aE&t Worldwide Insurance Services, New York, NY
July 2005-April 2013
Brokerage Manager and Assistant to General Agent, Emil Albanese
•Processed all life, disability and long term care applications
•Daily communication with underwriters at various insurance companies across the US
•Responsible for compliance adherence
•Preparation of Commission Statements using Client Data System
•Daily responsibility’s included drawing up contracts and licensing agreements
•Provided customer support to the existing book of business
•Created and distributed a weekly marketing bulletin to a large e-mail distribution in the industry
•Special projects as needed
David Kleinhandler & Associates, New York, NY
July 2004-July 2005
Assistant to General Agent, David Kleinhandler
•Provided clerical and administrative support to the General Agent
•Responsible for customer communication and trouble shooting
•Fielded calls and queries from clients, doctors and underwriters
Vigone PCP and Associates, New York, NY
August 1994-June 2004
Assistant to General Agent, Paul Vignone/ Assistant Office Manager
•Worked closely with 60 insurance agents to provide assistance as it related to contracts, licensing, customer service and lead distribution
•Hiring and mentoring of office staff
•Was recognized as Administrative Assistant of the Year in both 1998 and 2000
My skills include knowledge of several versions of CDS (Client Data Systems). Worked daily with microsoft word, excel and various insurance company websites. Type 60 words per minute and have excellent communication and writing skills.
My past working experience was in the mortgage and title insurance field as department supervisor for insurance escrow and foreclosure.
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