Office Assistant

JOYCE FYNN

Bronx, New York, ***** 908-***-**** ************@*****.***

Calm, approachable, conscientious healthcare professional with expertise in customer

care and administrative support

WORK EXPERIENCE

Berkeley College, NY, NY

Financial Aid Advocate, December – Present

Operate telephones, transfer calls to appropriate staff

Calls student and educate them on their financial aid

Provides information about establishment

Performs various clerical and administrative functions

Agho Clinic, Bronx, NY

Call Center, Sep 2014 – December 2015

Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Transmitted information or documents to customers, using computer, mail, or facsimile machine.

Filed and maintain records.

Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Agho Clinic, Bronx, NY

Medical Office Assistant, Sep 2013 – Sep 2014

Answerd telephones and directed calls to appropriate staff.

Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.

Completed insurance or other claim forms.

Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer.

New York Downtown Hospital, NY, NY

Internship, Apr 2013 – Jun 2013

Performed general office duties such as typing, operating office machines, and sorting mail.

Sorted or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

Placed materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.

EDUCATION

Berkeley College, Billing and coding Associate Degree NY, NY 04/2013

ADDITIONAL SKILLS

Word perfect, power point, excel, I have knowledge of EMR

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