MELANIE R. SEAVERS

*** ******* *** ****** 609-***-****

Toms River, NJ 08755 acu8wc@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced Administrative Assistant/Receptionist combining superior office skills with an exceptional ability to communicate with customers and staff on all levels. Success oriented with high energy and positive attitude. Outstanding ability to provide service to customers, internal and external. Works well in high-pressure environments where strong time management and organizational skills are a necessity.

EMPLOYMENT HISTORY

Soft lines Merchandiser June 2015- Currently

Kmart/Sears Holdings

Toms River, New Jersey

Answered calls for soft lines department for merchandise questions.

Recently was seasonal, now a permanent part time employee.

Puts out new merchandise and restocks shelves.

Helps customers on the floor as well in the fitting room with merchandise.

Cleans departments and fitting room.

Handles jewelry sales as well as shoes and accessories.

Accident and Health Representative\

Support Service Associate December 2011-October 2014

CSAA/AAA Insurance Exchange

Hamilton, New Jersey

Answered calls for supervisors, customer service representatives as well as over flow of calls.

Updated mortgages changes by adding or deleting them and faxing over evidence of insurance to the insured or mortgage companies as well as faxing over the Declarations of Insurance.

Updated auto changes by adding lienholder to system & faxing evidence of insurance to the dealers or insured.

Updated manually & ordered auto ID cards for the insured & faxed, mailed to the insured.

Worked out of an organized bins & processed auto changes, good student, mature & defensive driving, customer service forms, mortgage changes as well as home changes.

Received incoming faxes & distributing the faxes to the proper person or bin.

Received return mail and researched address information to properly mail it to the insured.

Recently promoted to Accident and Health Dept. Receives calls at a high call volume, Knowledge to the members regarding both travel accident policies, Take Payments over the phone and by mail and update beneficiaries on computer program and do cancellations of policies by mail.

Insurance Clerk April 2011- October 2011

Hann Financial Services Leases

Jamesburg, NJ

Answered calls from customers and insurance agents.

Call for first reports on vehicles that had been re-po & following up with Insurance companies for estimates and checks.

Worked on total loss claims, kept a log on excel & researching options that need to be added to the evaluations and ordering titles & mailing out titles to the insurance companies & imaging folders when it’s completed.

Call on repairable to customers, insurance companies & body shops. To receive police reports, insurance estimates & work orders. I endorse insurance checks and mail them to the customer or body shop & keep it on excel log.

Track insurance defaults and get updating insurance binders or certificates to fax it to leasing tracking service and download weekly and update Lease track service website.

Customer Service Specialist May 2010-September 2010

XDP Wall, NJ

Answered calls for customer service issues, sales & management.

Communicated with co-workers, sales & management using mom instant messenger & by phone.

Tracked orders by using UPS tracking device & calling manufactures for drop ship orders.

Received and resolved customer inquiries and complaints.

Handled daily emails & paperwork for back orders, tracking & open issues.

Filed UPS claims for the following: damaged merchandise & lost packages.

MELANIE R. SEAVERS

Personal Injury Protection Assistant

Proformance Insurance (Palisades), Freehold, NJ November 2005 – October 2008

Served as liaison between Insurance Adjusters and outside parties, including medical providers, attorneys, and claimants.

Regularly maintained various company databases with sensitive client information and ensure the accuracy of all information that is input to the systems.

Responsible for indexing, coding and distributing all incoming and outgoing mail and faxes for entire department.

Oversaw the proper placement of arbitration and audit documentation to proper claim files and administer the correspondence between Adjusters and Insured Parties.

Marketing Administrative Assistant / Receptionist

Executive Jets (Net Jets), Woodbridge, NJ August 2000 – February 2004

Answered telephones and organized messages for Vice President and Marketing Department.

Demonstrated notable interpersonal skills; served as company liaison between regional offices, while acting as interface between office staff and upper management.

Primary Point-of-Contact for new hires.

Key facilitator of two-day orientation process.

Responsible for planning and organizing office activities; making travel arrangements, as well as preparing reports, and various correspondences.

Promoted from Advertising Clerk to Marketing Assistant after 12 months.

Directed marketing-related functions, including client market sales, media-relations packages.

Developed and maintained database of new clients.

Coordinated daily inventory transactions using internal software and spreadsheet analysis.

EDUCATION AND COMPUTER SKILLS

Associate Degree Studies (anticipated 2017), Ocean County Community College, Toms River, NJ

Professional Certifications, Star Technical Institute, Lakewood, NJ

Sales & Marketing s Facilities Management s Hospitality Supervision s Security and Loss Prevention

Computer Skills

Microsoft Word & Excel s ALS s Pro-Elites Bloomberg s Dun & Bradstreet s AMSTAT s ID Exec s Mom s Internet Solutions

Cogen

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