Sales Customer Service

KEVIN MICHAEL MOORE

SUMMARY:

Hard-working Channel Sales Manager proficient in various methods of effective product distribution as a sales strategy. Adept at managing internal and external resources and resolving logistics issues. Excels at communicating with sales partners to achieve maximum distribution potential

EXPERIENCE

2014-Presnt Frontier Communications Greater Los Angeles Area, Ca

Channel Manager (Vendor Management)

Generated approximately $2.5 million in additional sales revenue at Retail Locations by creating store segmented assortment strategies..

Create and develop revenue generating partnerships with technology, resellers and service providers.

Collaborate with national, regional, and global operations to develop strategic sales initiatives.

Responsible for managing the relationships with vendors.

Responsible for collaborating with National and/or Regional partners

Drive sales through external reseller utilizing direct and indirect sales.

Forge and maintain strong relationships with client executives and managers through consultative selling.

Provide sales support through conference calls, meetings and product data requests.

Design and deploy sales and marketing strategies, programs and contents to improve sales opportunities.

Develop sales training sessions and manage efforts to improve sales techniques, tactics and best practices.

2012-2014 Verizon Communications Oxnard, Ca

Call Center Sales and Retention Manager

Ensure workload and workforce management objectives are met to meet the demands of the aggressive marketing campaigns.

Administered quality of work checks by monitoring calls to ensure integrity, minimize errors and track operative performance.

Provide professional and organizational development direction to repersentitives.

Implemented processes to improve quality of service.

Participated in improving on boarding process and actively participated in the recruiting, selecting and interviewing of front line employees.

Implemented processes to improve coaching techniques and coaching varieties.

Implemented training and measuring process for leadership skills.

Developed and implemented new sales training and customer service training.

Monitored the performance of personnel, identified training needs and revamped working aids related to everyday duties.

Reponsible for prefornance management up to termination.

2007-2012 AT&T Thousand Oaks, Ca

Senior Retail Sales Supervisor

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Ranked in top 5% of sales supervisors in the West region.

Implementing wireless and wireline experience to analyze and overcome sales challenges.

Consistently met and exceeded department expectations for productivity and accuracy levels.

Received company Employee Performance Award after maintaining record sales achievement year over year.

Established and Coached top customer services and sales team in California

EDUCATION

2010-2012 California State University Channel Island Camarillo, Ca

BA in Sociology

Hand Picked to be Research Assistant

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