Project Manager Sales

ANOOP K

469-***-****/ ****************@*******.***

I am available for Corp to Corp assignments only

SUMMARY

Innovative, solution-driven project manager with sixteen years of experience leading software development projects, and four years using agile Scrum methodologies.

Background collaborating with the business partners and IT staff to define functional and non-functional requirements for process improvement and software development projects.

Extensive experience conducting professional presentations and leading meetings with audiences including C-level executives and external customers.

Possess strong technical background combined with IT strategy development and business collaboration skills.

Effective communicator with the ability to disseminate complex technical information across all levels of an organization in a manner appropriate to the respective audience.

Highly credentialed, with a Bachelor of Engineering and MBA as well as certified Scrum master, professional Scrum master and PMP certifications (in progress).

Adept at requirements gathering using requirement analysis methods such as workshops, JAD sessions and storyboarding etc.

Focused on continuous improvement applying through automation of the project processes.

Conducted vendor collaboration, worked with multiple vendors and performed vendor consolidation.

Proficient in achieving technical integration for the client processes and systems.

Worked on distributed delivery models and led the onsite and offshore teams.

Pioneered continuous deliveries in projects. I brought in process supporting continuous delivery.

Coordinated IT/business collaboration to bring out value based deliverables for the clients.

Designed and conducted user training for new systems, accepted feedback from the business users and implemented that feedback in agile delivery models.

Led and conducted data analysis for customer systems creating an exhaustive list of unique data elements.

EDUCATION

Master of Business Administration (MBA) at Indian School of Business, (ISB), Hyderabad, India

Bachelor of Metallurgical Engineering Indian Institute of Technology, Roorkee, India

CERTIFICATIONS

Project Management Institute

Project Management Professional (PMP), training completed, 2016

Certified Scrum Master® (CSM – Scrum Alliance), 2016

Professional Scrum Master™ 1 Certification (PSM – Scrum.org), 2015

Executive Education: Harvard University, executive course in leadership studies, Cambridge, MA

EXPERIENCE

June ‘15 – Present Program Manager, Confidential, Seattle, WA

Project Manager, BI Business Requirements

The goal of this project was to deliver artifacts for billing software for business support systems for 60 million customers of T-Mobile subscribed to prepaid and postpaid plans. The work concentrated on generation of various canned and customized reports.

Managed a team of ten business analysts gathering requirements for complex billing software development.

Lead requirements gathering, interacting extensively with clients. Solicited requirements, developed business requirements document (BRD) and delivered documentation to the development team.

Ensured that the projects delivered the value/ROI sold with the engagement. Interfaced extensively with up to three layers of client-side stakeholders with a focus on DevOps.

Managed the end-to-end development teams including UX engineers, business analysts, developers and testers concurrently with up to thirty five resources.

Fostered partnerships with cross-functional leadership from business streams, vendors and end users to understand needs, capture real-time data, and translated project requirements into deliverables.

Facilitated the ongoing project communication between the Ericsson stakeholders (co-vendors on the project), developers and internal executives to understand and mitigate complex system challenges as well as advise on high-risk issues.

Project manager, non-functional requirements teams.

Managed a team of three business analysts for uprising projects, tracked, monitored the progress and elaborating on 500+ non-functional requirements (NFRs) including system availability, system load speed time, security requirements and other architectural and technical requirements.

Set overall direction for assigning and following up on the progress of NFRs across the streams; follow up with various vendor teams.

Established standards for NFR identification, engaged proper teams, apprise stakeholders, published NFR documentation and sent weekly status reports to the stakeholders.

Lead two complex projects for successful delivery and client engagement during a time of frequent client leadership change.

Effectively managed relationships between the customer (T-Mobile), vendor (Ericsson) and Cap Gemini.

Improved contribution margins for the project by restructuring the team pyramids for cost-effective delivery and hired recent college graduates to support the senior business analysts.

Doubled the speed of delivery for business requirements by developing innovative delivery model. Prioritized requirements for parallel elicitation, reassigned project resources, eliminated silos, implemented SharePoint, instituted frequent status updates and required closer project tracking.

Established work stream-specific project management office (PMO) with accountability for project scope, schedule, resources and project-tracking documentation.

Significantly increased the project revenue by identifying sales opportunities during and after contracting by developing and leveraging positive client relationships, project started with $500,000 budget and completed at $4.8 million.

Environment: Hadoop (Big Data), Tableau, HTML and CSS.

Apr ‘13 – June ’15 Engagement Manager, Cisco, San Jose, CA

Project Manager, Sales Analytics

The project consisted of creating an analytical dashboard for Cisco sales depicting the usage and adoption of devices and technology by the Cisco users (about 100,000). The technology stack used was Hadoop, Tableau, HTML and CSS.

Led and conducted five years of data collection for the Cisco sales team by region and salesperson.

Developed predictive analytics tools to identify laggards (region or salesperson), enabled immediate course correction to achieve target.

Leveraged weekly sales data for different attributes (sales agent, geography, dollar amount expected, date of expected booking, etc.) to analyze and interpret trends in ASIA PAC to predict sales movement and determine optimal resource allocation efficiency. Led 20-members team working on Big Data (Hadoop) and Tableau using agile Scrum methodology.

Managed teams to help analyze usage of Cisco devices and tools (400,000 devices for 100,000 employees).

Monitored and tracked employee group and individual usage, utilizing data analytics to determine where technology could be leveraged to increase efficiency (limit travel time and cost, etc.).

Utilized collaborative dashboard apps to determine staff utilization of devices, with the object to leverage data to pitch to products to clients.

Used tools such as MPP for planning and tracking resources, timeline and Agile-JIRA for tracking and reporting. Created various dashboards and burndown charts for tracking changes and progress.

Reported and presented the weekly status, impediments and accomplishments and showcased delivery to the steering committee.

Consulted with the client managers to discuss and report the findings of the vendor consolidation project.

Assessed the current state (tasks, deliverables and teams), identified gaps and recommended integrated workflow continuum for service delivery.

Led thirteen team members to improve efficiency by initiating discussion of deliverables, tasks and resource responsibilities, conducted the process improvement and consulted for undisrupted service delivery.

Conducted milestone-based planning and coordinated delivery for the ITAS project.

Led agile Sprints for the component SubLite, coordinated overall delivery and reporting.

Developed estimates of current and future projects of ITAS.

Recognized by Cisco CIO for the value the end application deliverable created for Cisco sales.

Created comprehensive knowledge base of 300 collaboration technologies-based metrics requirements and business functions used across the organization; won accolades from various departments for result.

Accomplished massive reduction in manual report generation time, while making information dynamic by successfully implementing Big Data (Hadoop) system to collect, organize and manage all business function-related analysis information and using Tableau (business analytics application) for interactive dashboard and reporting.

Environment: UML, XML and Visio.

Feb ‘12 – Feb ’13 Lead Business Analyst, Lowe’s Charlotte, NC

The project focuses on gathering requirements for eSignature for Lowe’s customers enabling customers electronically signing the requisite documents without being physically present at the POS.

Prepared training documentation for the usage of the functionality created and coordinated with vendor (Adobe EchoSign) to train the users and create a periodic training schedule.

Conducted business analysis, conducting JAD sessions and assisted in managing QoS.

Initiated and accomplished completion of various required business documents such as business requirements document (BRD), Business Solution Document, end-to-end business flow and more.

Prepared training documentation to explain functionality and optimum usage of the system.

Dec ‘07 – Feb ’12 Sr. Business Analyst/Engagement Manager, DTDC India, Bangalore, India

The project was initiated top enable DTDC (Indian Courier and logistics major company) to improve their operation by the defining process and implementing custom software development and SAP implementation.

Managed overall project for relationships between technical, business, and senior management teams for custom application development for a retail supply chain customer; led a team of 35.

Led project- and program-level meetings with clients, partner teams, and senior management.

Interacted with the client CEO and board of directors, presenting monthly steering committee reports and managed the relationship with top client management.

Managed projects for multiple clients utilizing RUP and Waterfall methodologies.

Designed the operations flow for supply chain logistics solution. Won accolades from executive management for exceptional user experience and rich analysis framework setup.

Reduced rework and system bugs by instituting business analysis best practices. Motivated the stakeholders and product management to use innovative approaches for requirements gathering.

Led the project to achieve the star team awards awarded to only one project team in the business unit.

Environment: Java, J2EE and JSP

Jun ‘06 – Dec ’07 Sr. Business Consultant, Fidelity and Visa, Bangalore, India/San Francisco CA

Worked with the financial services clients of Covansys for creating business requirement documents and functional overview documents which were passed on to the development teams. I supported testing as a business analyst.

Documented system functionality through abstract UML artifacts, activity diagrams, Functional Flow Diagrams, process decomposition diagrams, data models, data flow diagrams and workflow diagrams.

Conducted requirements gathering interacting with business.

Established, managed and led requirements management team for Loan module of Touchpoint product of Fidelity Information Systems.

Established formal requirements management discipline almost from scratch.

Led requirement analysis for various process based systems at Fidelity (Atlanta), for various modules of Touchpoint System.

Conducted JAD sessions, stakeholder interviews, workshops, surveys, and created user stories, wireframes and mockups to elicit business needs.

Developed and maintained requirement management plans, features document, use cases, supplementary specifications, data interface documents, use case catalogues, other technical documentation and requirement traceability.

Managed changing scopes and requirements using the timeboxing technique. Coordinated and ran change control board meetings and triaged change requests.

Assessed aesthetics, layout, consistency and user efforts in determining user interface design.

Conducted release planning and risk assessment in conjunction with the project managers.

Ensured requirement management process compliance with CMMI standards by instituting best practices, document templates, versioning, communication plan and review processes for requirements management discipline.

Environment: UML, XML and Visio

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