Customer Microsoft Office

PAUL KRYS

***** ******** **, ******, ** ***** - 313-***-**** (H) *.****@*******.***

Core Qualifications

Results-oriented Upper-level management training

Supply chain operations Skilled in Curriculum Development Training and development Dedicated to process improvement Microsoft Office Focused on customer satisfaction

Conflict resolution

Meticulous attention to detail

Experience

General Motors - Aerotek October 2013 to Current

Executive Agent

Warren, Michigan

Politely educate the customer where adjusting the customer's perceptions is required to resolve the situation.

Serve as a professional representative of the CEO and other GM. Executives to executive clients.

Thoroughly investigate all aspects of a vehicle or customer concern using all tools and escalation procedures available to bring the customer concern to resolution. In summary, projected a high level of expertise, demonstrate transparency to the customer, dealer and field leadership.

Customer Relationship Specialist

Maintain the relationship between the customer, General Motors, and the Dealership. Provided aid to customers with repairs on cars in and out of warranty. Researched cases in order to provide a positive outcome for the customer, dealer and GM. Empowered to make Goodwill repairs and to decline support based on information. CHRYSLER - MINACS February 2011 to October 2013

Parts Expediting Team Manager/ Customer Relationship Southfield, Michigan

Triage and Assign cases so team member can best aid the customer. Manage and Evaluate team members based on Chryslers Policies. Working with suppliers to solve part issues.

Providing Customers with updates and provide aid while the part is on backorder. Researched Cases in order to provide a positive outcome for the Customer, Dealer and Chrysler. Using all of Chryslers Resources to solve customer's long term backorder part issues. Provided aid to customers with repairs on cars in and out of warranty. Empowered to make Goodwill repairs and to decline support based on information. ST. MICHAEL SCHOOL May 1998 to November 2010

Teacher

Livonia, Michigan

Developed programs that improved student performance. Improved the curriculum of the JR.

High School.

Lead multiple after school groups.

Active member of our school accreditation team.

U.S. ARMY February 1980 to August 1989

Battery Commander - Captain

Management and Training of an Artillery Battery.

Leadership skills that lead to multiple unit citations. Supervised and managed the administration of property totaling more than $1,000,000. Education

MARYGROVE COLLEGE

Bachelor of Arts

P0litcal Science: Business - History

Dean's List

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