Human Resources Customer Service
Resume:
Kimberly J. Stachowicz
Leominster, MA 01453
***************@*****.***
HR GENERALIST ~ CUSTOMER SERVICE DRIVEN
Expertise includes, but not limited to: Benefits implementation & administration (Medical, Dental, STD, LTD, Worker's Compensation & 401k/403B), Employee Relations, Staffing, Compliance,
HR Policy Design & Administration & FMLA Administration.
D'YOUVILLE LIFE & WELLNESS COMMUNITY, Lowell, MA 03/2006-03/2016
Senior Human Resources Generalist
Supported organization for 10 years through a series of growth & expansion starting out with 300 employees ending up with 530 employees. Managed all benefits and leave administration including cost effective renewals & implementation of medical, dental & STD/LTD/Life, FSA & HSA plans; Workers Compensation and FMLA & MA specific leave laws. Expert support to all levels of management & employees regarding employee relations, policy development & interpretation and compliance
• Up to date knowledge of Affordable Care Act, MA Sick Law and compliance with appropriate HR laws/regulations
• Solely responsible for administration of all benefits programs for 320+ benefit eligible employees also including all aspects of the 403B retirement savings plan & COBRA; command of fully funded and self-funded benefits platforms
• Single point of contact for benefits administration and closing of old plans during corporate mergers
• OSHA compliance and safety trend analysis through root cause data, day to day administration of all Worker’s Compensation responsibilities for organization including timely reporting and compliance with posting regulations
• Professional customer service and great partner development with internal and external business partners
• Program launches and implementation including Employee Safety Council and Ergonomics Train the Trainer programs
• Analysis of recruitment and retention efforts including exit interview feedback & current employee interviews
• Restructured CNA recruitment program including correspondence, tighter application to hire time, sourcing and retention by working with line management and employee input on success and failure with past practices
• Former single point of contact for all payroll for 24/7 operation with several pay grades and shift differentials
FITZ-INN PARKING SYSTEMS/JACOB WIRTH RESTAURANT, Boston, MA 09/2003 - 01/2006
Human Resources & Payroll Manager/Executive Assistant to the President
HR generalist support including benefits administration, employee relations, recruitment, operations management and payroll administration to managers and employees of the parking & restaurant business as well as professional administration support for the President including RFP’s, budgets, scheduling and ad hoc duties
• Supported the company through an ownership/company change that included starting up two new companies including benefits transitions, payroll transitions, obtaining new federal identification numbers and applying and listing as new businesses in Massachusetts
• Coordinated all layoff paperwork and employee communications as well as benefits administration during the downsizing that transpired due to the change of ownership and transition of companies
PRIOR TO TRANSTION:
• Implemented Preview Payroll and HRIS system for 350+ employees to automate payroll processing and bring it in house to reduce costs as well as preserving and verifying HR data integrity throughout the process
• Reconciled STD, LTD, life, dental and medical bills and terminated former employees that were still present, including COBRA notices, recouping over $75,000 in credits to put back into the company cash flow
• Strategic, respected business partner with management including cost analysis of payroll dollars versus budgeted hours, recommendations for cost savings including restructuring staff and enabling streamlined communication between business units by acting as the corporate liaison
• Solely and successfully handled an HR due diligence meeting with prospective buyers providing all information requested in a timely and professional manner
• Attend unemployment hearings and respond to all legal matters regarding current and former
Employees
COURIER WESTFORD, Westford, MA 04/2001- 01/2003
Human Resources Representative
Human Resources support to management and employees including policy interpretation and enforcement, recruitment, employee relations, benefits and HRIS administration
• Responsible for recruitment and retention of non-exempt employees for sheetfed, bindery and web press departments
including pre-screening, scheduling, interviewing and weekly hiring metrics, requisitions and headcount reports
• Coached supervisors and managers of multiple shifts throughout the plant on consistency in delivery of policies and procedures, and effective legal communication styles in employee relations issues as well as day to day tasks
• Counseled the employees to resolve problems within the manufacturing environment in regards to job performance
• Coordination of plant wide safety program including OSHA statistics and reporting, incentive programs and safety awareness
• Coordinated leaves of absence including FMLA leave and tracked and completed all necessary paperwork within appropriate legal timeframes
• Performed all hourly HR and Safety new hire orientations across shifts and managed the non-exempt review process
EMC CORPORATION, Hopkinton, MA 07/1999 -02/2001
Senior Human Resources Coordinator/Recruiting Specialist
All aspects of HR generalist support to Field Sales and Marketing organizations including employee relations, corporate programs, terminations and special projects.
• Partnered with HR Business Manager to create Strat II corporate reports including monthly and quarterly attrition rates, Exit Interview trends, EEO status reports and recruiting metrics
• Provided employee relations support including harassment, terminations, compensation and employee performance evaluations
• Managed field termination process coordinating with Legal, Payroll, Commissions and Relocation groups to ensure that employees exit the company through the proper legal channels
• Trained Human Resources new hires from all facets of the organization on Peoplesoft and the termination process
• Compiled bi-weekly recruiting metrics for the Field Sales, Corporate Sales and Marketing organizations reporting on agency utilization, source utilization, cost per hire analysis and other trends as requested
• Expedited Field Sales offers and requests for 4 regions based on sense of urgency and time to fill metrics
ORACLE CORPORATION, Waltham, MA 09/1997-04/1999
HR Operations Analyst
Corporate analysis of recruiting market share for U.S. Commercial Sales and Consulting Recruiting organizations.
• Compiled semi-monthly, quarterly and yearly analysis of all recruiter activities including lead generation costs, conversion costs and all internal recruiting activity to determine productivity and variable compensation
• Analyzed internal recruiter vs. agency and hiring manager hires by geographies, verticals and cost centers to determine market share and productivity to analyze where the recruitment organization had success and recommend geographical areas more recruiters would reduce costs
• Recreated and reconciled entire FY 98 Nationwide Employee Referral program within two weeks to ensure that payouts were correct and that all eligible employees received accurate bonuses
• Single point of contact for the Americas Sales organization (5,000+ employees) offer letter compensation rate approvals, employee referral bonus program and job posting process
• Implemented and managed nation-wide requisition report and tracking process for open positions and implemented weekly status update of said positions for 400+ positions across North America
LOIS PAUL & PARTNERS, Burlington, MA 02/1996-09/1997
Human Resources Coordinator
Administrative support to the Human Resources team. Coordinated recruiting process, training seminars, quarterly benefit enrollment programs and employee events
AMERICAN EXPRESS TRAVEL PARTNERSHIP, Cambridge, MA 02/1994-12/1995
Senior Administrative Assistant
Administrative support to the Vice President of Human Resources and three Senior Managers including presentation development, program coordination, expense tracking and benefits reconciliation
Technical: Microsoft Office, Peoplesoft, Paychex, Win PC Pay, Enterprise Time & Attendance, ADP, Symphony Payroll
Education: Bachelor of Arts, English, May 1993, Hartwick College, Oneonta, NY
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