Manager Customer Service

Professional Summary

Experienced manager with unique combination of superior communication skills and operational leadership. Currently looking for opportunities in the customer service, event planning or retail field. Background of training and educating faculty, students and employees in my previous positions. Established a proven track record of delivering results and building strong relationships. Strong ability to multi-task and can work well within any level of an organization. Achieved notable success directing a broad range of initiatives while participating in planning and implementation of the same in direct support of the objectives.

Professional Experience

Wesleyan University, Middletown. CT October 2003 – September 2014

Facility and Event Manager

Responsible for the maintenance, improvements, supervision and management the Wesleyan Memorial Chapel and all events within the venue; Dance and Theatre performances, Concerts, Lectures, Religious Events, Weddings, Funerals, Solo Performances by professional artists, Orchestral, Band and Choral events.

Provided lighting design and ran the light fixtures during all events.

Supervised the student run 92 Theater and all events within the venue; set design / building and lighting. This included black box and proscenium theatres.

Supervised the Zelnick Pavilion at Wesleyan ; including receptions, dinners, lectures, theatre and dance performances and concerts.

Managed the box office for all of these venues.

Connecticut College, New London, CT February 1982 – May 2004

Production Manager/ Adjunct Professor

Palmer Auditorium, the Martha Myers East Studio, Evans Hall and Tansill Hall at Conn College.

Responsible for the maintenance, improvements, supervision and management of Palmer Supervised the design and building of sets for all theatre productions at the University.

Supervised the design and lighting for all theatre productions at the University.

As Adjunct Professor, taught a class of 15 – 20 students per semester in dance, theatre and production design towards their school credits.

Weiser Antiquarian Books, Manhattan, NY April 1982 – September 1982

Team Lead

Led a staff of 10 associates in day to day operations of the store.

Provided day-to-day operational coaching and mentoring for co-workers.

Assisted customers with questions and provided guidance on purchases.

Was an ad-hoc bookseller, cashier, shelf re-stocker.

Effectively managed escalated service issues in a timely and proficient manner.

Daedalus Productions, New York, NY January 1979 – September 1981

Technical Director

Technical Director for 2 National Tours of "Pippin".

Technical Director and Assistant Company Manager for National Tour of "For Colored Girls who have considered suicide/when the rainbow is enuf".

Carpenter for the tour of "Home".

Paperback Booksmith, New London, CT March 1978 – September 1981

Assistant Manager

Led a staff of 5 associates in day to day operations of the store.

Provided day-to-day operational coaching and mentoring for co-workers.

Assisted customers with questions and provided guidance on purchases.

Was an ad-hoc bookseller, cashier, shelf re-stocker.

Effectively managed escalated service issues in a timely and proficient manner.

Mystic Aquarium, Mystic, CT January 1977 – March 1978

Team Member

Gave daily tours of the institution to the public.

Taught special classes for school children on Oceanology.

The University of Connecticut, Groton, CT June 1971 – September 1976

Laboratory Technician

Gathered samples and processed them for analysis for project Oceanology at the Marine Science Institute at Avery Point.

Installed and ran gravity meters on U.S. Coast Guard Ice Breakers in Alaska.

Measured and accumulated seismic data in the Bering, Chukchi and Beaufort Sea during the summers for oil research and ocean mapping.

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