Shameen Ferro, pmp

T: 905-***-****; C: 416-***-****; email: acu8t7@r.postjobfree.com

Objective:

An astute, dynamic, performance driven project coordination and business operations professional seeking a challenging position in a reputed organization to contribute positively towards achieving company goals and enhancing professional portfolio.

Qualifications Summary

Over 10 years of experience in project coordination and business operations.

Efficiently worked under guidance of project manager, became proficient in software development life cycle strategies using waterfall & agile methodologies.

Solid understanding of principles, financials & forecasting, tracking and control of project cost and schedules.

Remarkable ability to analyze, consolidate and organize workarounds.

Proven team leader and mentor, adapted quickly in transitions.

Outstanding communication skills, comfortable interacting at all organizational levels.

Detail oriented, keen eye for errors and inconsistencies, striving for impeccable output.

Maintaining PMP credential and proficient in MS Office applications

Work Experience

IT Portfolio Coordinator Nov 2015-May 2016

Canadian Imperial Bank of Commerce

Effectively investigated and analyzed statistical data in deployment environments.

Updated dashboards to generate graphs depicting status on intakes and change request.

Generated management reports on project and resources using pivot tables and graphs.

Maintained MS Access database of intakes, change request, business cases, swags.

Tracked, allocated and reported project transits to project management office.

Focused on efficiencies and process improvements, documented process manuals, mapped deployment processes in MS Visio.

Project Control Officer Mar 2015-July 2015

Toronto Dominion Bank

Successfully coordinated and controlled BlackBerry5 to BB10 upgrade for 5000+ associates.

Efficiently maintained database in MS Access, ensured data integrity and generated queries.

Executed weekly upgrades, scheduled, prioritized and advised associates on activations, batch order processing on carriers, managed activation files.

Addressed queries from BB users, tracked progress, compiled data for weekly reporting.

Accentuated project anomalies, discussed, defined and organized workarounds.

Project Manager Nov 2013-Sept 2014

Compass Group Canada

Initiated and coordinated mobilization process for start-up of new business units.

Updated master plans in MS Project and used MS SharePoint as repository for project files.

Liaised with functional departments ensuring compliance as per project framework.

Participated in meetings, monitored milestones, generated weekly status reports.

Assisted deployment lead in creating customer services framework program to measure performances.

Shameen Ferro

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Project Coordination & Business Operations Nov 2008-Aug 2013

Software Systems LLC

Collaborated with project teams on assimilating technical & financial scope documents, organized contracts, project documents, ensuring completeness till approval and signing stage, projects ranging in value from $50,000 to $1 million.

Analyzed project profitability, identified risk alerting of potential penalties and organized workarounds.

Monitored milestones, liaised with functional departments to improve project delivery.

Responsibly coordinated entire process of outsourcing resources matching project scope.

Sourced and fostered business partnerships, ensured technical staff competencies were accomplished according to business needs.

Analyzed NDA’s, Teaming Agreements, MOUs, provided tax clarifications in consultation with legal department.

Gained recognition for focusing on timely annual license renewals with customers, generating revenues 10-15% margin increases year on year.

Ensured order integrity, invoicing accuracy, approved principal and consultant payments.

Reviewed, reconciled and consolidated MIS reports, provided justification to internal and external auditors.

Interfaced with challenging customers and vendors on accounts receivables and payables.

Spearheaded events and conferences, obtained marketing funds from principals.

Executive Assistant Nov 2000-Aug 2007

Compass Group Canada

Administratively supported Vice-President, Regional Vice Presidents and District managers in the operations and marketing department.

Assisted in organizing major events and council meetings.

Prepared period operating statements for units by collating data from Fiscal reports; purchase summaries and expense statements.

Participated in manpower meetings, organized advertisements to media, collated information and scheduled interviews.

Professional & Academic Accolades

Project Management Professional (PMP) Project Management Institute

(Valid till 2017)

Six Sigma Yellow Belt (SSYB) VMEdu Inc.

Scrum Fundamentals Certified (SFC) SCRUMstudy

Six Sigma Green Belt (SSGB) VMEdu Inc.

Structured Cabling Systems BICC Brand-Rex

Selling by Objectives Mercuri International

Computer Science Diploma Xavier Institute of Management

Bachelor of Arts University of Bombay

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