Manager Service

PAUL S. CHRISTENSEN

SUMMARY OF QUALIFICATIONS: I am Specially Trained in Customer Appreciation Programs, Established Daily Routine to Contact any and all Vendors, Keeping all of my employees informed on company goals and all safety requirements, transparency is a must, follow up programs with regards to employees reviews a must, Assist customers by providing information and resolving issues.

Strong Commitment Towards Achieving Company P & L and Objectives

Results Oriented Manager & Accomplishment In Operations Management

Safety Focused & Strong Verbal Skills & Excel In Training Employees

Proficient In Microsoft Office Programs & Excellent Management Communications

PROFESSIONAL EXPERIENCE:

2012 - 2015 OSTERMAN PROPANE, Oakdale CT

Regional Advisor

Calling on new & existing residential, industrial, and commercial propane users, scheduled appointments, multi-task, prepared and sent out completed proposals; focused on networking, building and extending relationships with trader partners (HVAC, Hearth Equipment, and Builders).

Attention to detail and required paperwork submitted to service coordinator on a daily basis.

2011 – 2012 AIRGAS MANAGEMENT PROGRAM

(FORMERLY ABCO) Putnam & South Windsor CT

Over the counter purchases, inventory control, including daily inventory of show room and cylinder room

Assist with delivery scheduling and dispatch

2010 - 2010 INERGY PROPANE, Waterbury CT

Acting District Manager

Managed day to day business of Waterbury Plant until a permanent local manager was hired.

Develop delivery driver schedules & ensure driver safety.

Ensure all trucks have up to date maintenance & are maintained within DOT standards.

Oversee payroll

2009 - 2010 SUPERIOR ENERGY LLC, Vernon CT General Manager

Managed business functions of a family owned propane, sales and service center out of Vernon CT.

Serviced over 4,500 customers throughout the entire State of CT and Southern Massachusetts.

Supervised all propane departments.

Ensure all orders are delivered on time and correct.

Facilitate pick-up of all used tanks & equipment.

Ensure product quality.

2004 – 2009 AMERIGAS PROPANE, Colchester CT

District Plant Manager

Managed day to day operations and followed Market Manager Objectives of Propane Sales & Service Center. Serviced over 6,500 customers in South Eastern CT.

Manage all vehicles, drivers and routes.

oCreate efficient, cost effective delivery and pick-up system / routes for truck fleet and drivers.

oEnsure safety of all drivers, trucks and product during transportation.

oMaintain all vehicles.

oTrain drivers on DOT safety and gas transportation safety.

Accomplishments

oIncreased customer Satisfaction Index on a yearly basis

oReceived Excellence Awards for Outstanding Safety records (2003, 2005, 2006, 2007. 2008)

oReceived Customer First Incentive Bonus for entire District (2005 & 2007)

2007 - 2009 AMERIGAS PROPANE, Hampton CT

Acting District Plant Manager

Assisted Market Manger with overseeing the branch while a full-time Manager was being pursued.

2005 – 2009 AMERIGAS PROPANE, NE Area – CT, MA, RI

Regional Market Safety Advisor

Performed monthly and yearly safety audits.

Assisted and advised the Market, Sales & Service District Managers to achieve safety related goals and standards in the NE area.

Performed formal certification of all Market trainers in CETP, GAS Check, cylinder requalification and other training programs.

2002 - 2004 AMERIGAS PROPANE, Colchester & Hampton CT & Uxbridge MA

Service Manager

Scheduled and dispatched work for service department at 3 locations.

Ordered, maintained, and inventoried parts, fittings, appliance and tank supply and performed monthly and yearly audits on these items.

1996 – 2002 SUBURBAN PROPANE, Uncasville CT

District Manager

President Award for Outstanding Growth over prior year, 1998 – 1999 Top #3 In company

1994 - 1996 SUBURBAN PROPANE, Milford NH

Service Manager

Top Ten in Company percentage in Out of Gas Efficiencies for the year of 1995

1986 – 1994 SUBURBAN PROPANE, Marlborough MA

Delivery Driver & Outside Personnel

Top Ten Driver out of 125 In Northeast Region

EDUCATION:

THREE RIVERS COMMUNITY COLLEGE, Norwich CT

Business Administration course work towards degree

MARLBORO HIGH SCHOOL, Marlboro MA

High School Diploma

INDUSTRY TRAINING & LICENSES:

Commercial CDL Class B CT Driver’s License with Tanker & Hazmat Endorsements expires 5/10/2019

Valid DOT medical card Expires 12/3/2016

Valid State of CT G-2 Gas License Expires 8/31/2016

OPS, Operation Pipeline Safety, Certification and accredited Trainer

CTEP, Certified Proctor and accredited Trainer

Gas Check Certified and accredited Trainer

REFERENCES: Available Upon Request.

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