Receptionist/Administrative Assistant
Resume:
WENDY WILLIAMS
***** *** ****, ********, ** ***** 281-***-**** *******************@*****.***
OBJECTIVE
To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential. SKILLS & QUALIFICATIONS
- Dependable professional experience in management of daily operations in customer oriented setting.
- Able to multitask and work in fast-paced environments with high degree of confidentiality while complying with banking policy/procedures.
- Exceptional organizational and problem solving skills.
- Excellent interpersonal and organizational skills with strong work ethics.
- All applications of Microsoft Office & Microsoft Outlook EMPLOYMENT HISTORY
Great American Title Company 2015 2016
Receptionist
- Managed receptionist area including greeting visitors and responding to telephone and in person requests for information.
- Maintain a clean and friendly waiting area for clients.
- Set up daily closing rooms including food and refreshments.
- Receiving, processing, and prioritizing a heavy volume of incoming communication including emails, faxes, and phone calls.
- Preparing correspondence and FedEx packages to send daily.
- Processing incoming escrow deposits and end of day processing to the bank.
- Organized and maintain supply closet and responsible for ordering supplies.
- Prepared incoming and outgoing mail and certified mail.
- Opened Title Orders for Real Estate Agents daily and made sure client folders were created accurately.
- Requested loan payoffs and ordered property surveys when needed. JP Morgan Chase Bank 2006 2014
Lead Teller
- Managing the daily activities of 8 employees ensuring they are in compliance with policy and regulations.
- Assist in mentoring and coaching, review, monitor, and coordinate scheduling and workflow of employees at banking center.
- Conduct and complete required monthly/quarterly audits of all tellers and vaults and other reports as required by compliance.
- Schedule, complete, and deliver monthly meeting agenda pertaining to sales, policy, and compliance.
- Resolve and complete complex customer service issues.
- Build customer relationships and assist customers with current financial needs and discovery of additional needs.
- Met and exceeded sales goals monthly.
EDUCATION
Humble High School
High School Diploma
REFERENCES
Available upon request
- Provided full service banking by processing all financial transactions accurately and in a timely manner within the established authorized limits.
- Maintained confidentiality of bank records and client information.
- Effective team player but able to work independently with little or no supervision.
- Own responsibility of teller line workflow, cash management, and controls and assist other Tellers with accuracy in cash handling and balancing.
- Ensures that there is an appropriate cash supply, orders currency shipments as needed, and verifies money shipped to banking center.
Compass Bank 2003 2005
Senior Teller
- Provided full service banking by processing all financial transactions accurately and in a timely manner within the established authorized limits.
- Expanded customer base by referring bank products and services to meet goals set by management.
- Encouraged tellers to participate in bank promotional contests to ensure branch and teller goals were met.
- Effective team player but able to work independently with little or no supervision.
- Own responsibility of teller line workflow, cash management, and controls and assist other Tellers with accuracy in cash handling and balancing.
- Ensures that there is an appropriate cash supply, orders currency shipments as needed, and verifies money shipped to banking center.
- Build customer relationships and assist customers with current financial needs and discovery of additional needs.
- Update and input maintenance information for current customer profiles as well as new customer profiles.
- Perform supervisor overrides and assist in coaching tellers on cross sells/ referrals.
- Met and exceeded sales goals quarterly.
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