HIT Professional

Carla Speights, MA, CPHIMS

*** *. ******** **. #****, Alexandria, VA 22304

240-***-**** ********@*****.***

PROFESSIONAL PROFILE

Healthcare information technology (HIT) professional with expertise in HIT solutions that drive the bottom line: EHR/EMR/HIE/Patient Portal/EDIS/Analytics/Revenue Cycle.

Expertise in implementing clinical and business systems for critical enterprise-wide applications that successfully meets Meaningful Use initiatives.

Epic Ambulatory Certified; Epic MyChart SME; eClinicalWorks SME.

Experienced Go-Live Support Professional for: Epic Ambulatory, Epic ClinDoc, Epic ASAP, Epic Cadence & Cerner PowerChart.

Exceptional 15-years of leadership skills that leverage a wide-range of knowledge and expertise in clinical/medical operations.

Extensive experience in managing cross-functional teams during system implementations and HIT projects.

Subject Matter Expert (SME) in Ambulatory, Inpatient & Emergency Dept systems and operations.

Planned and executed all phases of the System Development Life Cycle (SDLC) including workflow design, system build, unit & integrated testing, interface integration, training, go-live support, change control and transition management.

CORE COMPETENCIES

Clinical Systems Testing/Support/Build ● Business & Requirements Analyst ● EHR/HIE/Patient Portal Implementations ● Health IT Adoption ● Product Management ● HL7 Interface Integration ● Clinical Workflows & Healthcare Operations Expertise ● Meaningful Use Specialist ● Patient Engagement ● Critical Thinking ● Problem Solving ● Interpersonal Communication ● Stakeholder Engagement ● Relationship Building ● System Analyst ● EHR Trainer ● EHR & Patient Portal Build/Design ● System Testing ● Go-Live Support ● Process Improvement ● Healthcare Analytics ● System Upgrades ● Project Management ● Revenue Cycle Management

TECHNICAL COMPETENCIES

Certified Epic Ambulatory ● SME Epic MyChart ● Epic ClinDoc ● Epic ASAP ● Epic Cadence ● Cerner PowerChart ● eClinicalWorks ● McKesson STAR ● McKesson Horizon Clinicals ● McKesson Emergency Care ● AllScripts ● Point Click Care ● 3M ClinTrac Suite ● NextGen Enterprise ● Crystal Reports/Business Objects ● Cognos Reports ● Microsoft Office/Visio/Project

PROFESSIONAL EXPERIENCE

Senior Project Manager, EHR/eMAR Implementation March 2015 - Present

Sunrise Senior Living (Consultant), McLean, VA

Successfully lead & manage large complex projects involving multi-disciplinary project team for the implementation of EHR and eMAR for 300+ Senior Living Communities in the US/Canada/UK.

Establish and sustain relationships with leadership, executives, and team members on various levels; effectively manage multiple projects resulting in implementations on time and within budget.

Manage Project Management Office (PMO) & employees; manage department budget.

Responsible for EHR & eMAR testing, build, and support.

Senior Health IT Consultant February 2006 - Present

CM Williams Enterprises, Alexandria, VA

Provide HIT consultant services for implementation, optimization, and go-live support to healthcare clients with Epic (2014 Version): Ambulatory, Epic ClinDoc, Epic MyChart, Epic ASAP, Epic Cadence

oParticipated as Go-Live Lead and Support assisting clinical and administrative staff with system adoption, understanding new workflows, & coaching through clinical scenarios utilizing the new system

oTrained Physicians & Nurses in navigating through various patient encounters for clinical scenarios and diagnosis

oCoached clinicians on creating preference lists, orders, labs & ePrescribing

Provide HIT consultant services for implementation & optimization to healthcare clients with eClinicalWorks (Version 10):

oDesigned clinical and administrative workflows for eCW PMS, Billing, Scheduling, Physician, Nurses, Triage, Check-in & Check-out, Orders, ePrescribing, and reporting

oProvided system build, configuration, and testing of various features and functionality, as well as upgrade and go-live support

oTrained clinicians (Physicians, Nurses, etc.) on workflows, order sets, lab ordering & reconciliation, ePrescribing, billing, clinical documentation, and reporting.

oSupported & coached clinicians and admin team with system functionality & workflow issues, interface issues, and billing submissions and reconcile issues

Provide HIT consultant services for go-live support to healthcare clients with Cerner: PowerChart, Cerner Inpatient & CPOE

oProvide end-to-end support for providers and healthcare staff during critical go-live stage.

oTrained Physicians on how to create preference list, SmartPhrase, note writer, and smart-list

oProficient in workflow analysis

oTrained nurses on how to navigate the MAR

Adjunct Professor – Health IT April 2011 – Present

Community College Baltimore County, Baltimore, MD

Professor for Health IT Workforce Development Program

Provide theory and practical applications of Health IT principles and concepts in certificate, and degree level classes designed to prepare students for careers in HIT.

Deliver traditional classroom lecture and online instruction to adult learners via Blackboard for: health information technology (Health IT), HIT concepts and methodologies, System Development Life Cycle (SDLC), clinical informatics, process and workflow design, and HIT implementation.

Conduct HIT lab training using Cerner EHR (AHIMA V-Lab).

Hands-on EHR teaching utilizing VistA/CPRS & Cerner, demonstrating real-world clinical and healthcare scenarios.

Senior Health IT Consultant September 2014 – April 2015

Booz Allen Hamilton, Washington, DC

Delivered successful health IT consulting services to key clients (VA Health/CMS).

Partnered with health market leadership to continue to build market for the health IT services division.

Participated in and supported capture efforts and proposal responses for health IT growth agenda.

Provided mentorship to junior staff on health IT concepts.

Applied HIT expertise and capabilities to various EHR implementations, HIT adoption, meaningful use, HIT standards, interoperability, and health analytics.

System Analyst III January 2013 – August 2014

University of Maryland Medical System (UMMS), Baltimore, MD

Certified in Epic Ambulatory. Meaningful Use Analyst for Epic Ambulatory & SME for MyChart Patient Portal. Epic Ambulatory build, testing, workflow/process design.

Project Manager and Lead Epic MyChart Analyst: Successfully planned, executed, and monitored large enterprise projects for over 10 large hospital systems owned by UMMS. Responsible for build, testing, integration, and understanding data and reporting using Epic’s reporting tool

Product Manager for Epic MyChart: strategic planning & managing projects for product enhancements: upgrades; new feature/functionality design, build, training & implementation.

Designed & delivered effective training for Epic Ambulatory, Meaningful Use, and MyChart.

Supported inpatient units on Epic ClinDoc implementations, testing, and meaningful use

Clinical Application Analyst February 2009 – January 2014

Children’s National Medical Center, Washington, DC

Lead Analyst & SME for enterprise-wise rollout of eClinicalWorks (eCW) EHR, PMS & Electronic Health Exchange (eHX): 400+ physicians, ancillary, and administrative team; clinical, business, and billing workflow design and re-engineering; training; Meaningful Use integration;

Managed implementation project as application SME which included but not limited to: HL7 Integration – Design specifications, test interface, support and troubleshoot interface issues; worked closely with stakeholders reporting project status; developed strategy, project timelines, & change management processes; managed end-user adoption; mapping of multiple interfaces for: ADT, Scheduling, Billing & Lab; managed clinical & implementation resources;

Assisted with data conversions and testing by moving files and querying database after conversion; responsible for report writing using Cognos & SQL; CCD/CDA/CCR and EMPI testing and implementation; developed current/future state assessments; gathered requirements; established transition strategy from paper to electronic;

Supported and troubleshot interfaces & TomCat services using dashboard tools

Supported inpatient units on Cerner PowerChart implementations, testing, and meaningful use

Clinical Systems Analyst February 2007 – February 2009

Spartanburg Regional Health System, Spartanburg, SC

Lead Analyst for enterprise-wide deployment of large complex multi-facility solution: McKesson Horizon Emergency Care with tracking board, Horizon Expert Documentation, Horizon Expert Orders, Admin RX & Horizon Clinical Query. This included but not limited to: requirements gathering; business and clinical assessments of current/future state, system design, build & testing, upgrades, system support using Remedy.

Business Objects/Crystal reports Analyst and writer: supported clinical teams with extracting data from databases to produce clinical data needed for care objectives; built Business Objects tables for Horizon Clinicals Query infrastructure; worked with DBA on database infrastructure and data elements for clinical report writing.

HL7 testing and implementation for multiple interfaces; interface mapping and integration with Horizon Clinicals EMR & EDIS

SME & Trainer for Horizon Clinicals: HED, HEO, Physician Portal, HEC

EDUCATION & TRAINING

Masters: IT Management March 2011

Concentration: Project Management

Webster University, Webster Grove, MO

Bachelors: Information Systems Management May 2006

Certificates: Database Management/Project Management for IT Professionals

University of Maryland University College, Adelphi, MD

PROFESSIONAL AFFILIATIONS

Healthcare Information and Management System Society April 2005 – Present

Active Member; CPHIMS

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