Continuous improvement / Operations Manager

DONNA STOCKWELL, P.ENG., FEC

voice: 905-***-**** email: **************@***.***

A hands-on Management Leader with Continuous Improvement, Value Engineering and Cost Engineering mindset who excels working in a fast-paced and dynamic work environment. Practical management experience in continuous improvement initiatives in diverse industries such as oil and gas, aeronautics, telecommunications, logistics, and manufacturing. Applies comprehensive knowledge of project management techniques to strategize, govern, educate, and coach teams through the process of delivering a successful outcome. A skilled mentor and mediator who brings out the best in team members to exceed business goals and targets. Analytical ability to evaluate data and understand policies, procedures and regulations.

Continuous Improvement: Assess and align cultural landscape with processes and operations to align initiatives and goals of key stakeholders, to reduce costs and increase sales and profit margins. Operational Process Analyses and Critiques, Lost Time Analysis, KPI grids, Workload and Skills Analysis, Fishbone Analysis, Responsibility Matrix. Lead risk management and lean process improvement projects, to implement transforming processes in an effort to improve bottom line in addition to increasing process efficiency and effectiveness. Focus on suggesting new approaches to improve the organization’s manufacturing techniques & technologies and reduces product development time by identifying, evaluating, and implementing cycle time compression techniques and projects. Routinely significant ROI. Able to deliver significant profit improvements with existing resources and equipment.

Strategy and Procurement: Oversee key projects that support operational and manufacturing processes and company vision. Oversee performance of equipment. Collect, analyze and interpret information to formulate actions. Understand company model and marketplace to develop RFP and RFI. Evaluate bidders, review and analyze proposals, negotiations, develop and implement measurement metrics. Identify control points. Assess process and contracts for savings. Develop data management system. Develop order process, policy and procedures, including preferred suppliers. Ensure forecasts support demand forecasts, customer service levels and inventory. Develop relationship with suppliers and customers, and compliance of contracts. Presentations to stakeholders.

Project Management: Lead, coach, train and mentor cross-functional teams, including union environments. Design, budget, plan, organize, manage and direct multiple large complex projects simultaneously, resource allocation and management, cost analysis, quality controls, safety management systems, operations standards and policies, logistics, construction, power, natural gas, contaminated water, electronics, schematics, Allen Bradley HMI controls, PLC, AutoCAD, SAP, maintenance. Work within union/non-union environments.

Professional Experience

Special Projects Manager, Advanced Test, Greater Toronto, ON 2016 - Present

Automotive Industry - Manufacture/Service of Testing Equipment.

Developed streamlined processes and procedures ISO 9001:2015 quality systems.

Integral part of team for A2LA (calibration) accreditation.

Developed continuous improvement strategies and prepare cost savings justifications to improve efficiency and productivity for manufacture of new product line.

Familiarity with ISO 17025 (testing & calibration).

Results: Awaiting accreditation for A2LA and ISO 9001:2015.

Augmented processes for tracking and identifying risks and wastes in costs and resources.

Transportation Consultant, Various, Greater Toronto, ON 2008 – Present

Liason between owners, operators and Transport Canada for deliverables.

Develop operations, safety (SMS) manuals and supporting maintenance documentation, for private and commercial aviation companies, operating charters, flight schools, and turbine powered aircraft (PORD).

Maintain adherence to certification action plans; develop operations, maintenance and safety documentation, for Part 604 and Part 703 aviation organizations. Prepare and present reports, government submissions, and business planning issues.

Responsible for Quality Assurance Program and Maintenance Scheduling of airplanes.

Advise and support for purchase and import foreign aircraft.

Results: Approval for SMS, PORD Operations Manual with Special Authorizations, Quality Program from Transport Canada.

Continuous Improvement Manager, Anderson Haulage, Greater Toronto, ON 2014 - 2015

Transportation and Logistics – Oversize & Overweight transportation of goods. Manage small group.

Developed streamlined processes and procedures (sales, project management, permits, dispatch and billing, parts and maintenance -service & inspection-) for sales of heavy haul transportation.

Developed continuous improvement strategies and prepare cost savings justifications to improve efficiency and productivity.

Results: Implementation of continuous improvement strategies translated directly to tripling sales.

Management Consultant, Welded Tube of Canada, Welland, ON 2010–2013

Manufacturing plant: safety, quality, cost analysis, root cause analysis, strategy, standards, policies, procedures.

Launched Standard Operating Procedures, policies and work instructions, quality and safety for assembly line factory.

Obtained and maintained API and ISO 9001:2008 certifications for steel tube and pipe factory with heat treatment.

Developed, implemented and reviewed single-point CMMS (computerized maintenance management system).

Risk assessment of assets; FMEA; compliance with regulatory and company policies; audit & improvement actions.

Results: Process Improvement. Savings of $3 Million per year.

Identified root issues, saved over $60,000 per shift and fostered strong relationships among staff.

Improved lean events using root cause and corrective action prevention action analysis saving $50,000 per maintenance event.

Site Supervisor, Ridge Road Construction, Welland, ON 2009-2010

Construction of buildings, and equipment installation and commissioning for the processing of steel pipe.

Worked cohesively with installation crew to ensure safe construction methods, collaboratively with managers to ensure smooth commissioning of equipment and processes.

Sustainable design incorporated into the facility included redevelopment of site location, reduced construction waste, recycled water usage, reduced overall energy consumption.

Results: zero days missed, zero incidents of installation crew during construction.

Buildings and power completed on time, installation and commissioning of equipment commenced as scheduled.

MANAGEMENT CONSULTANT, Genic Group, Greater Toronto, ON 2004–2009

Engineering Services: safety, quality, cost analysis, root cause analysis, strategy, standards, policies, procedures.

Results: Spearheaded strategies that improved processes in logistics organization, delivering savings and profit increases of $100,000 in first stage and reversed losses of $350,000 in the second stage.

Reduced scrap with implementation of internal quality checks over and above certification standards.

Cost-Benefit Analysis: Transformed struggling business unit increasing sales of $500,000.

Implemented bar-code procedures with streamlining tracking control of tractors and materials. handling into accounting systems for easy succession to increase sales 200% and improved delivery performance.

Previously: Designed, installed, and commissioned nation-wide cellular and long distance telephony with SCADA

(Rogers Cantel, CNCP, AT&T) systems; operations conformance of broadband systems and interconnection with international carriers (AT&T, Allstream); upgrade and procurement of equipment (AT&T, ABB).

Core Competencies

Strategic Planning

Continuous Improvement

Lean Principles

Change Management

Project Management

Process Design/Improvement

Budgeting & Cost Analysis

Asset Management

Risk Assessment & Safety

Root Cause Analysis

Analytical Decision Maker

Value Engineering

Education & Licenses

Bachelor of Engineering (Engineering Physics) – McMaster University, Hamilton ON 1988

Masters of Engineering (Environment & Public Policy) Courses – McMaster University, Hamilton ON 2004-2005

Economics, Policy Analysis and Social Responsibility, Transportation Engineering, Environmental Engineering, GIS

PMP (Project Management) – AT&T, Toronto ON 1990

Additional Courses – Niagara College, St. Catharines ON 2011-2014

Customs & Immigration, Contract Law, Marketing, International Business

Professional Engineers Ontario (PEO) – Licensed Professional Engineer, Fellow Engineer of Canada, Past-Chair (Oakville)

Licensed Commercial Pilot (CPL –Canada and FAA certification) – Single Piston, Twin Piston, TurboProp Airplanes

Maintain my own amphibian airplane.

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