Customer Service Technician
Resume:
Jessie Hutchens
Collierville, TN 38017
Phone:901-***-**** email: ******.********@*****.***
PROFESSIONAL SUMMARY
Candidate is a recent graduate of an intensive Biotechnology Technician program and seeks a challenging position with a dynamic company utilizing classroom and laboratory skills to increase knowledge and achieve career growth
EDUCATION
Biotechnology Technician Program September 2013 – December 2015
Southwest Tennessee Community College, Memphis TN
Proficiency in preparing, dispensing, and appropriately labeling laboratory solutions/reagents, using, calibrating, and maintaining standard laboratory equipment, performing basic laboratory measurements, calculations, applying scientific concepts in the fields of biology, biochemistry, and chemistry to perform a range of laboratory procedures
General Educational Development Test Sumter, South Carolina 2001
EXPERIENCE
Transnetyx Memphis, TN June 2015 – present
Laboratory Technician
Assisting a fully automated in house genotyping process, receiving sample plates, imaging, lysing, neutralizing, accessioning, isolating DNA, pulling probes and plates for worklists, resuspending probes, custom aliquoting, sonicating samples, plate building, operating real time PCR machines, pipetting, maintaining logs, and following procedures to ensure accuracy of results
Kirby Wines & Liquors Memphis, TN September 2014 – February 2016
Clerk/Cashier
Cashiering, making change, and counting down drawer, answering phone, assisting customers with price checks and selection, managing inventory to meet demands, stocking product, and organizing back room, maintaining cleanliness of the sales floor, making shelf tags, display signs, and updating weekly sales signs, customer rewards program maintenance, and working as a team player to ensure the customers needs are met
Owen Brennan’s Memphis, TN July 2014 – September 2014
Hostess
Greeting/seating guests, using Open Table to take reservations and make seating chart to guide rotation throughout shift, setting up dining rooms and make reservation arrangements, monitoring the guest waiting list and ensuring that the needs of the guests were met while they were waiting, assisting servers in folding napkins, polishing silver, and enhancing the guest experience daily
Chilis Collierville, TN October 2013 – January 2014
Server
Trained and tested on providing perfect 10 service to guests by hosting, serving food, taking to-go orders, and maintaining a clean and positive environment and establishment at all times
Shari Dixon Inc. Germantown, TN October 2011 – July 2013
Studio Assistant
Experienced in resining, dremeling, and wire-wrapping jewelry to retail product standards.
Lifetime Fitness Collierville, TN February 2010 – September 2011
Operations Supervisor
Superviser of 4-10 people per shift. Responsibilities included daily housekeeping and maintenance of 140,000 sq. ft. facility, managing systems binder and department SOP, assisting other departments, handling member complaints, and maintaining daily functionality of the club
Boscos Squared Memphis, TN August 2009 – February 2010
Hostess
Duties include greeting/seating customers, cleaning, managing seating chart and reservation book, opening/closing store tasks, and answering phones.
American Marsh Pumps Collierville, TN March 2008 – August 2009
Purchasing Agent
Navision, Excel, and Outlook were used to inventory, purchase and transfer parts. Contacted vendors and fellow branches by phone, email, and fax. Followed up on orders, filed paperwork, and retrieved reference information with speed and accuracy.
Schnucks Markets Collierville, TN December 2004-March 2008
General Merchandise Assistant Manager
Trained and performed tasks necessary to work on front-end, in grocery, frozen, dairy, produce, and general merchandise. Managed money daily for entirety of employment. Ordered product, inventoried items, handled paperwork, and maintained first-rate customer service.
TRAINING AND CERTIFICATION
Server Permit – ABC card – received 2014, 5- year certification to serve alcohol in TN
10 hour OSHA training/certification, completed August 2014
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