Adria Lee Brandon

**** ** **** ***. • Cape Coral, FL 33904 • 239-***-**** • acu8rn@r.postjobfree.com

Education

CAPE CORAL INSTITUTE OF TECHNOLOGY ~ Medical Administrative Specialist Certification

Course of Study Includes - Microsoft word 2013 certified, 30 wpm, excel, power point, outlook, access, processing medical documents, indexing, vital signs, medical terminology, HIPAA, Medisoft Front Office software, CPR cert, customer service phone skills, accurate scheduling and messages.

FLORIDA SOUTHWESTERN COLLEGE ~ currently seeking AA degree

Work Experience

LEE PHYSICIAN GROUP IM-SANCTUARY Fort Myers, Florida

Customer Service Representative ~ August 2015-March 2016

Registration, pre-reg, insurance verification, authorizations, check in/check out, collections, scheduling, medical records, scanning, proficient in EPIC

LEE PHYSICIAN GROUP Volunteer, Cape Coral, Florida

Records Assistance ~ March 2015-August 2015

Sort and respond timely to requests through mail and fax for prescriptions, medical records, insurance authorizations, referrals, consultations, home health authorizations for 5 physicians, maintain orderly filing system, prepare daily cash journal and bank deposit, shadow customer service check in/out learning Epic. Help where needed.

CAPE CORAL INSTITUTE OF TECHNOLOGY Volunteer, Cape Coral, Florida

School Advisory Council member 2014-2015

Support (SAC) members in the efforts to inform and encourage parents and community members to be involved in the planning and elevation of the schools instructional programs, as well as quality improvement processes.

CARMINES STREET NY PIZZA AND MUSSELS Cape Coral, Florida

Customer Service ~ May 2010–April 2014

Provided efficient, courteous, quality service in fast paced 150+ seat Italian restaurant.

Promote daily wine and dinner specials as well as maintain consistent ability to up sale.

Serve Safe Certified, proficient in multiple POS systems.

LOBSTER LADY SEAFOOD MARKET AND BISTRO Cape Coral, Florida

Customer Service, Hostess ~ March 2013–July 2014

Provided a welcoming dining experience to customers as a hostess, server and caterer, using excellent communication and customer service skills; assisted where needed.

NAPA AUTO CARE CENTER N. Fort Myers, Florida

Clerical and Customer Service (Owner Operator) ~ September 1997–March 2010

Communicated effectively with customers to offer creative financial solutions for auto repair and sales as needed.

Developed financial strategies and coordinated processes of promotions, communication and training to increase revenues and profits of the business.

Maintained AR, AP, payroll, quarterly/yearly reports, daily schedules, work orders, invoicing, inventory, multiple line phone system, collections, daily cash journal/bank deposit and utilized Quick Books.

References

Jan Murray ~ Lee Physician Group South Cape, Manager ~ Cape Coral, Florida 239-***-****

Melody Allen ~ Medical Admin. Spec. Program Director ~ Cape Coral, Florida 239-***-****

Gary Lewis ~ Southwest Florida College, English Professor ~ Fort Myers, Florida 239-***-****

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