Engineer Support
Resume:
Tosin Obiwale *** Taylor Drive
Folcroft
PA *****. Cell No: 267-***-****
*********@*******.***
Summary:
Installed and configured users Workstation, hardware and software Support after installation
Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance Manages the purchase, testing, installation, and T2 support of network communications
Provide on-the-job training to new department staff members.
Migrating users from Windows XP to Window 7.
Monitor data, voice system networks for various messages, alarms including LAN/MAN/WAN systems and TCP/IP
Resolving issues’ with various Printers i.e., HP Printer, Xerox Printer and others.
Troubleshoot and maintain computer T2 network, Troubleshoots hardware and system problems.
Involved with various projects that changing from Desktop Pc to Dynamic Desktop this involves migrating users to another Sever.
Monitor and respond to complex technical control facility hardware and software problems.
Troubleshoots T2 network systems when necessary and makes improvements to the network Troubleshoots.
Independence Blue Cross Sept 2014 – April 2015
Location: Philadelphia Center City, Fort Washington and Cranberry in New Jersey
Desktop Support
Window 7 Migration from XP.
Uses of both SCCM 2007 and 2012 to deploy Applications.
Uses of Active Directory to unlock, Reset Password and to check system’s location.
Imaging PCs.
Remotely resolving Clients issues.
Microsoft Patch Management via WSUS or SCCM.
Hardware break/fix, warranty claims/repairs and upgrades.
Software break/fix, deployments and upgrades (manually, SCCM and WSUS).
Activation and Configuration of mobiles devices before turning them over to the end user.
Installing and configuring of Avaya VolP Phone.
Uses of Asset Management.
Patching and laying of Cables on the Switch.
Setting up Printer and mapping to network.
Estee and Lauder Bristol May 2013 – Present
Location: Bristol and Trevose
Desktop Engineer
Migration from XP to Window 7
Configuring of both Desktop and laptops
Backup of all user’s data. Especially PST achieves for their Outlook emails
Organised train for some clients on Outlook email
Uses of SCCM to deploy Applications
Uses of Active Directory
Encrypting laptops
Experience:
Mercy Philadelphia Hospital August 2013 – Nov 2013
Desktop Support
Migration from XP to Window 7
Uses of SCCM to deploy Applications
Uses of Active Directory
Configuring of both Desktop and laptops
Backup of all user’s data. Especially PST achieves for their Outlook emails
University of Pennsylvania Health System Feb 2013 – June 2013
Desktop Support
Migration from Window XP to Window 7
Deploying, Supporting and Administering PC, Laptops and Printer installations
Configuring of both Desktop and laptops
Encrypting of laptops with BitLocker and Sophos.
Preparing of document for all stages of implementations.
Uses of Active Directory.
Software installations.
Backup of users data. Especially PST achieves for their Outlook emails
Showing user’s the difference between two Operating Systems and their Outlook
Insight (United BioSource Corporation) Mar 2013- April 2013
Desktop Support
Decryption of laptops and Data Backups
Deploying, supporting and administering PC, Laptops, Printers, and various other IT related devices.
Uses of Dameware for remote access.
Window7 Migration.
General Second line Operations
Reading Hospital Jan 2013 – Mar 2013
Desktop/Helpdesk Analyst
Uses of Active Directory
Supporting of Outlook Emails
Using Damewave to remote to resolve problem
Re-setting and creating Passwords
Generating Activation code for Out-Patients.
Assisting in network
HearUSA (SmartSource lnc.) Aug 2012 – Sept -2012
Desktop Support /Network Support
This was a few week project involving migrating users to Windows 7.
Configuring and networking computers & printers
Backup Patient’s database and imports it to the new Systems.
Installed New Applications.
TOA Services, Folcroft, PA Mar 2011 – Jan 2012
Desktop/ Network Support
Configuring and networking computers & printers
Troubleshoot and maintain computer T2 network.
Troubleshoot hardware and system problems.
Perform start up, shut down, resetting and re-imaging.
Install hardware and software on company computers.
Provide quality customer service over the phone or in face to face situation
Utilize a personal computer to perform data and journal entries at the end of every work day
Accurately maintain cash balances on sales register at the end of each shift.
Prepare monthly reports of all accounting duties assigned.
Department of Health, London, (CSC) UK Mar 2007 – Jan 2011
Network Engineer
Involved with various projects i.e changing from Desktop Pc to Dynamic Desktop this involves migrating users to another Sever. Monitors and responds to complex technical control facility hardware and software problems.
Migrating users from Windows XP to Windows 7.
Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance Manages the purchase, testing, installation, and T2 support of network communications, Monitors data, voice system networks for various messages, alarms including LAN/MAN/WAN systems.
Troubleshoot T2 network systems when necessary and makes improvements to the network.
Troubleshoot network performance issues.
Analyze network traffic and provides capacity planning solutions.
Uses of Active Directory to re-set password for users.
Transport for London, (CSC) UK Jan 2007 – Mar 2007
Support Engineer
Employed on a six week contract to help resolve the back log of calls after CSC won the contract from Logica.
The help desk received calls from the whole of the corporate network supporting over 6000 users.
Resolving Calls using remote desktop utilities (SMS, Network streaming)
Using active directory for Profile / Group and Password administration
Printer queue clearing and mapping
Share mapping and permissions on Server folders
Software And OS support
Re-imaging of XP Desktops and Laptops
Outlook profile configuration and Pst archive management
General Office 2003 support
All 2nd line activities undertaken
Department of Health, London, (CSC) UK Aug 2006 - Dec 2006
Support Engineer
Configuring and networking computers & printers
Deployment of Software.
Using Active Directory to build blackberry for user.
Installing and configuring of 3G software on user’s laptop.
Using SMS remote tools in diagnosed users systems.
General second line engineer.
Synstar Computer Service Int. Ltd, UK Feb 2003 – Jul 2006
Network Engineer
Provide second line support to users.
Liase with third line support engineers to provide a complete fix solution for users
Assist with the evaluation of proposed changes to Hardware and Software and test any changes to elements of the hardware or Software before introducing new products or feature.
Administration and Configuration of Microsoft Exchange server /MS Outlook client.
Responsible for maintaining PC support services to agreed levels, providing and assisting with all necessary documentation associated with current workload to the required company standards of the customers and monitoring of the day-to-day service via key performance indicators.
Environment: Hardware: PC’s and Patch Panels, Software: Windows NT Server, Windows 2000 Professional, Windows XP Professional and Novel.
Credit Swisse First Boston London. UK Jun 2001 – Dec 2002
Network Engineer
A member of the PC support team and therefore participated in scheduling all support items (250+per month), and allocates the appropriate resource.
Completed Projects included the rollout of MS Systems Management Server (SMS), MS Exchange.
This project also involved migration users to 2000 application, Trouble Shooting of various types that might have occurred as a result of installation on an existing operating system. All of these were successfully completed with little or no supervision.
Environment: Hardware: PC’s and Patch Panels, Software: Windows NT Server, Windows 2000 Professional, Windows XP, NT Workstations.
Shell Service International London UK Dec 2000 – Jun 2001
Network Support
A member of the PC support team and also participated in scheduling all support items.
Upgraded and enhanced Windows NT Servers, configured new PC’s, account administration, troubleshooting faulty hardware and software.
Many users needed access to Netware servers’ files, responsibilities was to ensure users could access these servers as well as their Windows NT Servers files.
Participated in the migration from Novell Netware to Windows NT platform.
Environment: Hardware: PC’s and Patch Panels, Software: Windows NT Workstation, Windows for Workgroups, MS Exchange
NTL Company London. UK Sep 2000 – Nov 2000
PC Support Engineer
Uses of EMO system (Equipment Management Operation).
Installed and configured users Workstation, hardware and software Support after installation.
Responsible for real-time system wide surveillance
Co-ordination of repair operations and circuit activation also communicating with field engineer and other T2 network operation centers to manage and clear faults.
Installation and configuration of Stand-alone computers and printers.
General Network administration and Network Support.
Performed Trouble shooting and upgrades, Configuration, Installation and Diagnostics of hard disk.
Network Printer Installation, Configuration, Maintenance and troubleshooting.
Environment: Software: Windows 2000 Professional, Windows for Workgroups, MS office, AppleTalk protocol.
Technical Skills:
Office Suites: Microsoft Professional, Amy Pro, Windows 2000 Lotus Note Outlook and Microsoft Exchange.
Applications: Ms Word 2007, 2010.
Operating System: Windows7, Windows XP Professional, Windows2003 Server.
Networks: LAN, WAN,TCP/IP and MAN
Database: Ms Access, Paradox, Visual Basic and SQL oracle.
Desktop Publishing: Microsoft Publisher, PageMaker and Adobe type Manager.
Hardware and Peripherals: IBM, Packard Bell, Hewlett Packard, Toshiba and Apple Macintosh.
Education & Certifications:
Bachelor of Science (Hon), Computer Business Information System Design from Kingston University, London, United Kingdom
Higher National Diploma in Computer Science from Middlesex Polytechnic, London, United Kingdom
Diploma in Business Studies from West London College, London, United Kingdom
Microsoft Certified Product Specialist (NT4 Server) MCP.
Microsoft Certified Product Specialist (NT4 Workstation) MCP.
Microsoft Certified Product Specialist (NT4 Network Essential) MCP.
Microsoft Certified Product Specialist (NT4 TCP/IP) MCP.
TOA Services
Position
Desktop Support
Employment Dates
03/07/2011 - 03/30/2012
Presently Working: No
Reference
John Kay - Service Manager
Reference type
Standard
Contact Information
215-***-**** (Work)
Completed by: Matthew Heilmann on 08/14/2012
Project Description
We have computer networks for our staff to provide our services. Each person has their own laptop and there are desktops set up. He was the IT person that supported our network.
Cultural Environment
Usually about twice a week it would get crazy with computer issues and he handled all of the problems. He was the main IT professional on our team and had to be there when things went wrong to troubleshoot as well as set up computers and networks.
Job Duties & Technologies
For installing software, he was the IT person we used. We don’t really have people that know that kind of stuff. He was the main person in building the network for computers and troubleshooting. If they would crash he would tell us what to do. He also was responsible for hooking up the many different printers as well as setting up laptops and desktops
Technical Performance & Ability
Some people come for a month or so and would not work out, but based on what he can do, he was able to stay longer. He was really good and he stayed for over a year. He was always able to do what we asked him to do. He was always reliable.
Non-Technical Skills
He was good with communicating with the team. He was able to relate with all coworkers, even those who know nothing about it he could communicate what was going on and what was needed. I am not technical but I always understood what he wanted to get done.
Strengths & Areas for Improvement
It is hard to think of one. He was here for 13 months and I am not technical so I am not sure where he lacked because to me he knew everything we asked him to do.
Attendance & Reliability
He worked about 8 hours a day. He was flexible though it depended on the level of problems, sometimes it be 10 hours. Always, always on time and never called out once. Most of the time he was very early even.
Rehire Eligibility
Absolutely would love to rehire him but we did not have enough work to keep him busy because he had helped us so much.
Department of Health
Position
Network Engineer
Employment Dates
03/05/2007 - 01/28/2011
Presently Working: No
Reference
Kay Dawkins - Deployment Leader
Reference type
Standard
Contact Information
011************ (Work)
********@***.***
Completed by: Matthew Heilmann on 08/16/2012
Project Description
Our team was the team that took care of desktop rollout and data migrations. We also did some patching project work as well.
Cultural Environment
There were I believe 13 on the team with Tosin. AS far as the IT department there were about 50 employees. There were times when we needed to work after hours to ensure that projects were complete on time.
Job Duties & Technologies
He was involved in some break fixing and resolving tickets, as well as rolling out desktops and laptops setups in the office.
Technical Performance & Ability
He was absolutely one of the best on the team and one of the most reliable. He never had any problem staying late or working long hours.
Non-Technical Skills
He interacted quite well and was a good team player. He never had any problems with other people on the team.
Strengths & Areas for Improvement
He could improve his communication a little bit. By that I mean emails and updating call logs in the systems he needed to be a little more thorough.
Attendance & Reliability
Weekly he worked about 37.5 hours but then he was involved a lot of project work so he worked a lot more than that on weekends and nights. He completes the projects he is working on regardless of the hours.
Rehire Eligibility
I definitely would want to rehire him. He was one of the most reliable people on the team. He would always follow through on projects
Additional Comments
He was very reliable and an asset to the team
Contact this candidate