Customer Service Sales Representative

Brooke N. Adams

**** * ***** ***** ********, AZ *5308• 760-***-**** •b **************@*****.***

PROFESSIONAL SUMMARY

I am a young professional with 5 years of sales experience in the medical supply and pharmaceutical industry. I excel at forming and utilizing not just relationships but friendships with entire offices as well as target doctors, nurse practitioners, etc. I am a quick learner, easy to get along with, and I am extremely coachable in the field. I am honest and hardworking in every aspect of my life and I take pride in the work that I do. PROFESSIONAL EXPERIENCE

Exeltis Pharmaceuticals (formerly Everett Laboratories) P hoenix, AZ Women’s Health and Dermatology Pharmaceutical Territory Manager 2 012-2016

• Opened the Arizona territory in January 2013

• Started with 0 scripts and grew to an average of 200+ scripts consistently per month

• Grew territory to be consistently one of the top 3 branded prenatal companies in Arizona

• Launched And grew sales with 7 WH products and 8 dermatology products

• Manage territory of 120+ OBGYN and dermatology physicians, physician assistants, and nurse practitioner

• Building lasting relationships with these offices to increase business

• Consistently call on 10+ targets and 2+ pharmacies per day

• Manage and utilize monthly budget to assist in building relationships and opening doors in target offices

• Winner of multiple product detail competitions and marketing campaigns

• Piloted numerous programs within company in preparation for national roll out

• Assisted in field training in new hire

Premier Medical Distribution P hoenix, AZ D enver, CO Medical Supply Sales Representative 2011 2012

• Interacted and managed all Colorado and Wyoming accounts for the company

• Conducted approximately 10 15 visits per day

• Created marketing material as needed to develop business in different markets

• Created ideas to generate new business targets

• Responsible for converting facilities to utilizing our distribution services over competitors

• Proficient in Sales Force

• Maintained approximately 20 accounts and was responsible for developing and maintaining the relationships

• Trained and educated the new sales representative for the Colorado location who served as my replacement

• Used market analysis to plan and execute strategic ways to generate more business

• Served as a customer service liaison to existing business Lexus Dealership Carlsbad/E scondido, CA

Client Service Specialist 2006 2011

• Interacted with 40+ clients per day in resolving concerns and handling cash transactions

• Responsible for handling up to $15,000 per day in luxury vehicle service issues and car repairs

• Supported 5 sales reps in processing paperwork, interacting with clients, and closing the transactions

• Placed outbound calls and scheduled appointments with clients resulting in more business

• Sold warranty upgrades and vehicle policies on a regular basis to wealthy clientele

• Assisted business development for the dealership by encouraging client retention and acquisition

• Conducted follow up client satisfaction calls resulting in improved customer service

• Employed between semesters during the majority of my semester breaks ACADEMIC EXPERIENCE

Brigham Young University Idaho R exburg, ID

Bachelor of Science in Communications Graduation 2011 Minor in Culinary and Home and Family Management

Emphasized in Advertising and Broadcasting

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