Engineer Customer Service
Resume:
Michael John Lorigan
Career Overview
I am driven national field service engineer in the medical diagnostics field, and I have been working in this field for almost 15 years. I have used my knowledge to drive results for companies and I strive to better myself every day. I am looking to continue my career with a exciting company that values their customers well being as well as their employees.
Qualifications
Windows 95, 98. 2000, NT, XP, Windows 7
Lotus notes
Excel, Powerpoint, Word, Dos, and all
aspects of the LIS for the hospital.
Involved in Lab and instrument
networking.
Customer troubleshooting over the phone
Mentoring with other engineers on calls and
services for the analyzers
Oracle Superuser for 8 years
Proservice Advisor for 9 years working on
the remote diagnostic access for the lab
analyzers.
Work Experience
Beckman Coulter Inc
Senior National Field Systems Support Engineer
I was responsible for traveling the whole country and setting up automation lines in Hospital Labs.
I was the automation engineer who worked with the lab and mechanically staged and wired all of the automation line I was installing.
I worked very close with the project manager and the customer to ensure that they had a successful automation line installation.
Beckman Coulter Inc
Clinical Systems Engineer/Technical Leader/Senior Engineer I was responsible for many of the districts managerial type duties: I scheduled and orchestrated the On-Call and Holiday rotation for the District. I also scheduled the monthly Preventative Maintenance's for the area, and tracked the MODS for the district as well.
I have acted as the New England South Technical Leader in Hematology for over eight years. I was promoted to the title of Senior Engineer in a little under five years of service with the company.
I have worked very closely with District Managers, Jose Rivera, Ed Masley, and Tom Ryan to improve my business astuteness and training.
I have attended several Fred Pryor seminars to improve my inter-personal business skills and to improve my customer interaction attributes.
I also act as the Regional Computer Specialist for the District, and was the Regional Superuser/Oracle trainer for most of the New England districts. I continue to improve my Computer and PDA skills which will ultimately help the North East Managerial team to improve their knowledge and understanding of the new Oracle system. I also worked on a Northeast Video Training Database which will help to improve the progress and understanding of computer related applications for the Northeast region within the Company.
I have also trained more than 150 engineers and new hires with Beckman Coulter on how to use Oracle and trained them in all aspects of Field Service usage for Oracle. Lastly, I worked with my local National Product Specialist, Fred Salvati, to implement a 3 day class for engineers to help improve their first call Effectivity. I taught a total of 3 classes in the NJ Vision Center which helped many new engineers to improve their first call effectivity.
I was also awarded the National 'Game Puck' Award for excellence in customer satisfaction, and I was also awarded the Beckman Coulter National 'Service Excellence Award' in 2009. 278 Broadbrook Road, Enfield, CT 06082 - 860-***-**** (H) - 860-***-**** (C) - *********@***.*** May 2001 to December 2002
August 2000 to April 2001
December 1998 to January 2000
June 1993 to November 1997
June 1999
2000
Abbott Laboratories
Clinical Systems Engineer
A Field Service Engineer that was trained in Dallas, TX at Abbott's main training facility. I am trained in Hematology, as well as cross trained in Immunochemistry studies of their analyzers.
I was responsible for troubleshooting and repairing of all system operations including: computer boards, optics, fluidics, vacuum, and pressures. I dealt extensively in customer service and attained very good customer interaction with the customers in my territory.
I am trained on the following analyzers: Axsym, LCX, IMX, TDX, TDF/FLX, ADX, Cell DYN 1200, 1400, 1600, 1700, 3000, 3200, 3500, and the 3700. My extensive knowledge of computers, medical technology, natural technical ability, and great interaction with customers, made me an incredible Clinical. St Francis Hospital
Medical Technologist
Hartford, CT
A generalist position that allowed me access to all areas of the laboratory. This included: Chemistry, Hematology, Immunology, Computer/Lab specimen processing, and phlebotomy.
Work included extensive involvement in laboratory automation, and computer applications. This was coupled with the running of the Laboratory Information Systems, and Automated Laboratory Instruments.
Cooley Dickinson Hospital
Phlebotomist
Springfield, MA
Performed a wide variety of hospital related jobs such as: Nursing home and residential-home health services, worked extensively in Windows and DOS based hospital information systems, and worked at the satellite drawing stations of the lab. City Window Contractors
Window Contractor
Springfield, MA
A professional window contractor who did all the applications of window cleaning, and window installation in residential and business applications. Education and Training
Baystate Medical Center
Bachelor of Science
Springfield, MA
Clinical Medical Technologist Student
1 year of affiliation of extensive on-the-job-training that covered all aspects of the Clinical laboratory field.
These areas included: Chemistry, microbiology, Hematology, Immunology, Serology, Mycology, Parasitology, Endocrinology, Phlebotomy, Coagulation studies, and the Blood Banking Department.
Springfield Technical College
Bachelor of Science: Medical Technology
Springfield, MA
I graduated June 1st with a bachelors degree in Medical Technology. Awarded with high Honors of the Phi Theta Kappa Society. Achieved a 3.7 GPA.
Holyoke Community College
Select One: General Studies
Holyoke, MA
Music education studies
Medical prerequisite classes
A full year enrolled in the X-Ray technician program I also attended a semester long lab affiliation at Holyoke Hospital in Holyoke, MA. This was a requirement of the X-Ray Program.
Additional Information
Awarded to the National Deans List for outstanding college achievements, membership, and high honors - June 2000
Awarded the Eugene Pederozoli Scholarship for Academic Excellence in Chemistry - June 2000
Awarded the Louis B. Armstrong Jazz Award for outstanding musical performance in a musical field - 1989
I was awarded the National Field Service Excellence Award by Beckman Coulter. - June 2009. This was awarded for excellent field service skills and dedication to my customers. References
Bill Harrison - National Automation Engineer - Beckman Coulter 1-413-***-**** Nelson Zarco - Natl. Product Specialist Chemistry - Beckman Coulter 1-732-***-**** Randy Prella - Natl. Product Specialist/Automation -Beckman Coulter 1-413-***-**** Damian Rowe - National Immunochemistry Specialist - Beckman Coulter 1-603-***-****
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