Customer Service Oracle

SUMMARY:

Oracle DBA: database support, maintenance, installation, monitoring, and tuning of all databases. Mixed platforms such as: UNIX, Red Hat Linux, Windows.

Provided workable, practical solutions to major corporations, contribution included not only design, but also seeing the design through implementation and organizing production operations, maintaining data integrity, managing profiles, resources and password security

Self-directed, highly motivated, with a strong work ethic and customer service approach

Ability to prioritize multiple responsibilities, multi-task and work effectively with other members of the technical team(s)

Planning, designing, and supporting RAC/ASM environment

Installing & configuring Oracle clusterware & Database Software

Troubleshoot performance issues for the RAC instances

General knowledge of HIPAA and privacy rules

Knowledge of ASM, DDLs, DMLs, RMAN, Database Security, Performance Tuning, ORATOP, SQL Developer, SQL LOADER, RAC, Data Guard, Weblogic

Limited exposure to Microsoft SQL, MySQL

Led project for migrating MySQL database to Oracle database

Perform general technical trouble shooting and give consultation to development teams

Installation, configuration, and upgrading of Oracle server software and related products

Evaluate Oracle features and Oracle related products and establish and maintain sound backup and recovery policies and procedures

Responsible for monitoring server health and making response recommendations

Ability to learn new software applications quickly

Eager to wear multiple hats and add support where needed

EDUCATION:

Chaveran Computer Training Institute, Bowie, MD 2011

Oracle Database Administration Internship

The University of Rhode Island, Kingston, RI Class of 2010

BA in Psychology

Minor in Computer Science

Johnston Senior High School, Johnston, RI Class of 2005

TECHNICAL SKILLS:

Windows OS 2000/XP/Vista/7/8

Oracle Databases 9i/10g/11g--RAC/ASM/GRID

Shell Scripting

Windows Server 2008, UNIX/LINUX/AIX

OCA/OCP expected by August 2016

PROFESSIONAL EXPERIENCE:

FHR– Attleboro, MA 2011-Present

Oracle Database Administrator:

Maintaining documentation and coding standards, lessons learned best practices, problem resolutions and quality improvement documentation for POC

Unboxed and setup server and work stations

Provide 24/7 hotline calls on issues related to any databases

Install Oracle software on newly created servers in support of the infrastructure enhancements

Configure Oracle networking components such as the listener, TNS names and other connection protocols for the Oracle client using NETCA.

Create Oracle database instances using DBCA to conform to Oracle's optimal flexible architecture (OFA) standard

Create and manage tablespaces (datafiles), redo logs, controlfiles on Windows, Unix and Linux platforms

Configure Oracle Enterprise Manager and maintain data integrity, managing profiles, resources and password security

Create and manage users, privileges and roles

Experience in database scalability, load balancing, availability, manageability, capacity planning

Knowledgeable of standby/failover

Knowledge of One-set patches, Oracle Critical Patch Update (CPU), and Patchset Updates (PSU) for Oracle versions 10g and 11g

Skilled in database optimization, monitoring and performance tuning for servers, SQL queries

Provided on the spot troubleshooting and monitoring using Oracle tools and/or third party tools such as Oratop, Toad, SQL Developer

Knowledge of RAC, Data Guard; Led project of RAC installation and Data Guard setup

Use RMAN to perform full and incremental backups and recoveries

Administration tasks for production, test, development environments

Responded and adjusted to multiple demands, shifting priorities, ambiguity and rapid changes in the work environment

Implemented database security by enforcing roles and profile management.

Documented all security practices and create daily management reports

In addition, Visio, Oracle form reports. Crystal reports

OTHER EXPERIENCE:

The Kent Center, Warwick, RI 2007-2012

Life Skills Coordinator

Plan, schedule, and evaluate all Life Skills programs such as: workshops, lectures, interactive activities, and one-on-one meetings to meet the needs of these individuals. Taught computer skills to residents. Helped build resumes; Taught money management skills and self-esteem building to people served; Medication management; Healthy living skills; Assisted clients to advocate for their needs; Work with clients to have job readiness skills and self supported life

NAACP University of Rhode Island Chapter, Kingston, RI 2007-2010

Problem Solving

Team Planning

Energetic, Motivated, Resourceful

Strong attention to detail

Excellent analytical, organizational, and communication skills

Proven ability to prioritize and handle multiple tasks in a challenging environment

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