Customer Service Sales

Maame Yaa Bonsu Birago

***-** ***** ***** *****, Etobicoke, ON M9V 2C6

647-***-****, *******@*******.**

Objective :

As an ambitious individual, I am in search of a full time position with your companyy where I could gain valuable experience while contributing to the overall development of the organization with my skills, ideas and dedication.

Career Skills and Strengths :

• Excellent Mathematical Aptitude

• Sales oriented

• Passion to help customers

• Good listening skills

• Meeting client needs (a number one priority)

• Creating a positive client experience by understanding and meeting needs professionally.

• Fulfilling client expectations and desires while adhering to company policy and guidelines.

• Excellent Problem solving, critical thinking and decision making skills.

• +5 years in customer service industry

• Exceptional Communications skills-both verbal and written.

• Analyzing and interpreting financial/statistical data

• Fast learner/Adaptive

• Possess a “Can do” attitude

• Proven track record in excellent client service

• Project Management

• Intermediate to superior knowledge with Microsoft applications- Word, Excel, PowerPoint

• Strong leadership and team building skills with substantial customer service background.

• Results and goal Oriented individual-self motivated and assertive

• Ability to Prioritize, multitask to achieve targets and deadlines.

• Seasoned to think and perform under high pressure.

• Punctuality

Work Experience McKesson Canada - (Receptionist / Customer Service Representative) July 2014 - November 2015

Answering calls in the queue

Helping the customer reach the correct department

Data Entry / Scanning worksheets / Filing

Various administrative duties-Running reports

Tracking payments

Greeting visitors / making sure they sign and take a visitors pass

Receiving packages for employees

Answering customer inquiries thoroughly

GoodLife Fitness (Fitness Advisor-Sales) July 2013- June 2014

-Membership sales

-Identify new and creative tactics to introduce community members into our locations.

-Schedule appointments and present fitness plan options with prospective members.

-Manage and provide continued service to all members

-Create business for GoodLife

Create A Treat (Assembly Line – Bakery) Jan 2013 – August 2013

- Packaging

- Decorating / Frosting Cookies and Gingerbread houses

- Sorting bad cookies from the good batch

- Preparing the cookies to be taken to the oven

Miratel Solutions Inc. (Management Mentor) Jan 2012- Nov 2012

- Mentoring Customer service agents

- Assistant Project Manager

-Administering call quality expectations-coaching

-Customer service- Taking escalated customer service calls

-Various administrative duties-Running reports

-Data entry/ Validation/Integrities/Payment processing

Strategic Communications (Call center Agent) March 2011 – May 2011

-NDP Election campaign

-Outbound courtesy calls to voters inquiring about their voting habits

-Identifying voter poll station in different constituents.

Miratel Solutions Inc. (Customer Service) August 2010- Dec 2011

-Inbound- order taking for various charitable lotteries; such as Princess Margaret, Heart and Stroke lottery, Sick Kids lottery etc.

-Outbound-Up selling, Charity lottery ticket sales

-Fundraising, Marketing-meeting/exceeding sales targets

-Answering customer inquiries thoroughly

L.A Fashion kiosk (Customer service- Sales) Dec 2008-July 2009

Retail sales

Meeting daily/weekly/monthly sales targets

Cashier

Customer Service

Inventory checks

Cutco Cutlery (Sales rep.) July 2007- August 2007

Marketing

Product Sales

In house product demonstration

Learnt various up selling skills/strategies

Education :

•Humber College Etobicoke, ON September 2012- Present

-BA in Business Administration

• CSC (in progress)

• GMAT (in progress)

• Investment Funds in Canada (in progress)

Certificates :

• Emergency First aid/CPR LEVEL C

References available upon request

Contact this candidate