Quality Assurance Manager
Resume:
MICHAEL BLEDSOE, MBA
Devol, OK *****
*****@*********.***
SUMMARY
Dedicated, reliable, motivated, and personable professional. A team player with oral and written communication, prioritization, organization, and problem solving skills. Experience in multiple areas including but not limited to, quality control, technical writing, sales, engineering, service, purchasing, parts, production control, assembly, and production.
WORK HISTORY
Quality Assurance Manager
07/2014 – 03/2016, National Oilwell Varco (NOV) - Burkburnett, Texas
Manage Quality Assurance Department with 15 Subordinates.
Responsible for establishing, implementing, and directing quality assurance efforts to ensure that required compliance for processing facility production conform to engineering specifications, quality standards and exceed customer expectations. Maintain the quality procedures / documentation and retains appropriate records of the QA system. Oversee lab testing and calibration of tools throughout the facility. Through subordinates, supervisors and professional staff, establish and maintain quality assurance standards, procedures, and controls. Schedule, conduct and control departmental and facility inspection activities and enforce requirements as specified by engineering requirements, raw materials, and regulatory agencies. Assure that the annual required internal audits are performed. Initiate corrective action and root cause analysis for procedural, product or process deficiencies. Function as key quality representative for facility audits (ISO, vendor, 3rd party, etc.). Serve as the ISO-9000/9001 management representative. Maintain a safe working environment at all times. Perform annual vendor review and initiate effectiveness of training reviews for facility personnel. Initiate continuous improvement objectives, data tracking, analysis, and trending of all quality related reports, including the cost of quality, departmental quality costs. Perform other tasks as assigned.
Quality Assurance Manager
04/2009 – 05/2014, National Oilwell Varco (NOV) - Pampa, Texas
Manage Quality Assurance Department with 8 Subordinates.
Responsible for establishing, implementing, and directing quality assurance efforts to ensure that requirements for processing components and other materials conform to quality standards and exceed customer expectations. Through subordinates, supervisors and professional staff, establish and maintain quality assurance standards, procedures, and controls. Work directly with manufacturing to schedule and control inspection activities and to enforce requirements as specified by raw materials, products and package specifications, and regulatory agencies. Review contract documentation for completeness and accuracy. Work with research and development during new product start-ups and establishes checkpoints for testing new products and processes. Initiate corrective action for procedural product or process deficiencies. Develops and implements a program of supplier relations. Function as key quality representative for supplier and customer audits. Serve as the API Q-1 management representative. Provide required conformance to safety regulations and procedures to maintain a safe working environment at all times. Data tracking, analysis, and trending of all quality related reports, including the cost of quality, departmental quality costs, and non-conformance costs.
Technical Writing Manager
04/1995 – 01/2009, Washex Inc. - Wichita Falls, Texas
Responsible for managing all aspects of the technical writing department. Develop industrial installation, operation, maintenance, programming, and safety manuals, technical, service, and sales bulletins, parts lists, drawings, exploded views, and isometric illustrations, raster and vector edits, detailed specifications, and ISO 9000/9001 SOP's. Maintain archive and electronic library. Review, edit, and publish all new and existing documentation. Coordinate, schedule, and manage all technical writing services and foreign translations between company and outside firms.
Also responsible for:
Training Seminars: Responsible for creating and managing all training seminar PowerPoint presentations, outlines, and curriculum. Provided hands-on and classroom training for industry specialists including engineers, distributors, managers, and maintenance related personnel.
Customer Complaints: Responsible for receiving, logging, researching, addressing, categorizing, measuring, and documenting all customer complaints received by company. Generate quarterly and bi-annual reports that summarize and measure trends.
ISO 9000/9001: Developed SOP’s for ISO 9000/9001 quality standards, managed and maintained ISO documentation, and conducted internal audits to verify SOP compliance. Scheduled follow-up ISO audits and proposed resolutions for audit closures.
Engineering Liaison
01/1993 – 04/1995, Washex Inc. - Wichita Falls, Texas
Responsible for providing direction and leadership in resolving engineering issues within the shop/production. Interfaced with manufacturing, engineering, production control, purchasing, sales, service, and quality control to resolve engineering issues as required. Diagnosed production bottle-necks and drawing errors. Completed necessary drawing changes, created engineering and accessory change notices. Structured drawing changes, verified bill of materials, and provided feedback to the effected departments.
EDUCATION
Wayland Baptist University, Plainview, TX
Masters Business Administration, 02/2000, Graduated with Honors, 4.0 GPA
Bachelor Science of Occupational Education, 02/1998, Graduated with Honors, 3.72 GPA
Associate of Applied Science, 3.44 GPA
Vernon College, Vernon, TX
Associate of Applied Science, 3.42 GPA
COMPUTER SKILLS
DOS, Windows 95/98/NT/2000/XP, Interleaf Desktop Publisher, Quicksilver, Microsoft Word, Excel, Access, PowerPoint, Outlook, Project, Adobe Acrobat, AutoCAD, Solid Works, Photoshop, Homesite (HTML), JD Edwards, MAPICS, Symix, Oracle.
ADDITIONAL SKILLS, CLASSES, AND COURSES .
•Completed a Dale Carnegie Course in February of 2011.
•Completed an API Recertification Facility Quality Audit in July of 2012.
•Completed managing for performance class in January of 2013.
•Attended API Q1 Training in January and Q1 9th Edition in December of 2013.
•Completed Internal Audits and ISO 9000 / 9001 Recertification Audit in August 2015.
•Completed Annual ABS Audits for 2015 and 2016.
•Currently studying for ASQ CQOE certification.
TRANSCRIPTS AND REFERENCES: Available on request.
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