Administrative Assistant Customer Service

MAY SIBAL

Cell: 909-***-**** Email: **********@***.***

SUMMARY OF QUALIFICATIONS

Trustworthy ~ Persistent ~ Professional ~ Reliable Over 15 years of office administrative experience working in a fast-paced environment. Highly experienced communicating efficiently and effectively with all different levels of staff, and exceptionally well-organized and detailed oriented. Demonstrated experience dealing with interruptions while maintaining progress towards completing the task. Dynamic individual that analyzes situations and develops solutions by innovative thinking. Capable of generating correspondence and excel reports for management. Ability to learn new responsibilities swiftly and without supervision.

Interpersonal Communication Thrives on Challenges Consistent

Hard-working Team Player Results Focus

Diligent Determined MS Word and Excel

PROFESSIONAL EXPERIENCE

Administrative Assistant, Solid State Devices, Inc., La Mirada, CA May 2008 – April 2016

Supported the Chief Operations Officer and staff of 80 by drafting, revising, executing various documents and projects of highly confidential nature

Created and maintained operations charts and presentations for weekly and monthly Managers Meetings

Managed the Preventive Maintenance Software to issue work orders for maintenance of all equipment for entire company

Spearheaded and implemented an Accident Report Form for entire company

Managed and maintained all purchase orders and office supplies for entire company

Functioned as a Maintenance Coordinator with data entry into databases, running scheduled reports, and filings

Supported other directors and managers in operations on secretarial task and HR as back-up to front desk receptionist

Maintained backlog sales purchase orders and distributed mail Administrative Assistant, Materials Marketing Architectural Stone and Tile, Cerritos, CA August 2004 – March 2008

Supported the Western Regional Manager by creating weekly reports of Pending Estimates, Architectural Bids, and approved Project-Ready for release of fabrication

Administered all architectural flatwork and third party vendors

Managed collecting final balances before releasing orders for shipment

Generated all deposits to corresponding invoices and receivables

Processed warranty’s for all damaged materials

Answered customer service issues relating to sales, shipments, and accounting

Acted as liaison between Managers, Sales team, and customers to coordinate the sale

Trained new Administrator’s for the Pasadena and Newport Beach locations

Promoted to “Point Person” on managing three offices which were Pasadena, Newport Beach, and Cerritos

Office Manager, Cam System International, Walnut, CA March 1993 – May 2004

Accountable for creating, managing, and maintaining complex supplier/vendor relationships & procurement processes by managing all purchase orders

Communicated with 100 plus vendors daily on prices, products, and contracts

Maintained procurement records such as items purchased, costs, delivery, product quality, and inventories

Reviewed all purchase orders to ensure all information are complete, terms and conditions are appropriate, and approvals are obtained from CEO

Verified status of purchase orders by contacting vendors/shippers via e-mail or phone to ensure that supplies, and equipment’s are scheduled for delivery on specified shipping date

Recognized and identified saving opportunities by implementing strategies on cost reductions

Maintained and improved the system for purchasing products based on cost, quality & service requirements

Developed and maintained positive working relationships with all vendors

Performed analysis of various information and prepared reports for CEO

Established an orderly extensive filing system

Assisted CEO in hiring/interviewing applications for open positions EDUCATION

College of the Holy Spirit, Manila Philippines

Bachelor of Science in Business Administration

Major: Accounting & Management

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