Front Desk Receptionist Office Assistant

Carmen Milagros Díaz

**** ** *** ****** #**

Pompano Beach, FL 33062-5335

954-***-****

**.********.****@*****.***

OBJECTIVE

A position as a Front Desk Medical/Clerical Receptionist with a facility that will enable me to represent my employers professionally and provide the highest level of comfort and care to patients.

KEY QUALIFICATIONS

• Flexible schedule

• Bilingual (English/Spanish)

• Ability to multitask and keep level headed during duress.

• Reliable and punctual with excellent work ethic.

WORK EXPERIENCE

WTS ~ Web & Telesales Support, Call Center Agent, iQor T-Mobile ~ Pompano Beach, FL

-- October 2015 ~ Present

Assist in:

• finalizing orders started by telesales agents and or customers online.

• check order status

• file investigation forms for missing orders

• connected callers to correct departments to further assist

• rekeyed orders with error codes

• assist in verifying authorized users on accounts Skills used

• Patience

• De-escalating tactics

• Applied soothing and upbeat tone

Customer Service Representative, Sales Associate ~ Mens Suits, K&G Fashion Superstore ~ Margate, FL

-- August 2014 to May 2016

Responsibilities

• Cashier

• Open and refresh K&G Rewards for all customers

• Sales

• Receiving

• Stock replenish

• Inventory control

Accomplishments

• Inventory control: tagging and repackaging items

• Created high volume of customers by using technology. • Create a customer base by welcoming customers personally.

Skills Used

• Knowledgeable in today's technology (text codes, emails, etc

• Friendly and welcoming persona

Customer Service Representative, CSR Hardside, Bed Bath & Beyond ~ Pompano Beach, FL

-- April 2014 to August 2014

Responsibilities

• Customer service

• Top Stock

• Stock replenishment

• Beyond online orders

• Cashier

Accomplishments

• Received each customer with a welcoming smile and enthusiasm. Skills Used

• Agressive sales skills

• Bilingual (English/Spanish)

• Physical stamina, ability to carry and lift heavy items Detention Officer II / Spanish Interpreter, Detention Officer, Wayne County Sheriff Office ~ Goldsboro, NC

-- December 2003 to March 2014

Responsibilities

• Secure the safety of pretrial and sentenced inmates

• Receiving subjects from officers to be processed

• Prepare inmates to be transported to outside agencies

• Pat down searches, fingerprints by LifeScan and intake photos

• Intrepreted for inner and outsides law enforcement agencies including Magistrates

• Updated memos, inmates rules and regulations, mandated daily forms

• Trained officers on booking procedures

• Trained officers on tower duties and responsibilities Accomplishments

• Assisted officers of all agencies with my bilingual skills while the officers perform the breathalyzer procedure.

• Assisted in teaching basic computer skills to staff

• Updated all prior outdated forms

and memos

• Translated all necessary forms and memos from English to Spanish Skills Used

• Computer knowledge

• Bilingual (English/Spanish)

Customer Service Representative (CSR), Sales Associate ~ Handbags & Accessories, Belk ~ Goldsboro, NC

-- November 2003 to January 2004

Responsibilities

• Inventory and display assorted handbags and accessories

• Support sales reps in opening new accounts and upgrading existing service

• Quickly and effectively solve customer challenges

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service Accomplishments

• Welcomed all customers with my enthusiastic persona Skills Used

• Energetic

• Enthusiastic

• Personable

Patient Care Assistant, PCA ~ Mental Health Clinic, Jamaica Hospital Medical Center ~ Jamaica, NY -- August 2000 to October 2003

Responsibilities

• Prepared client intake packets

• Answer incoming calls

• Schedule and confirm appointments with clinical clients

• Data entry, Medical Billing and Coding

• Pull and file client/patient files daily

• Assisted in maintaining calm in waiting area

Accomplishments

• Understanding the importance of HIPPA and psychological terms. Skills Used

• Bilingual (English/Spanish)

• Patience

• Nurturing and understanding

Supportive Care Associate, SCA ~ OB/GYN Unit, Jamaica Hospital Medical Center ~ Jamaica, NY

-- September 1993 to May 1999

Responsibilities

• Prepared patient rooms prior to thier arrival

• Assisted with adequate nutrition and fluid intake

• Provided transportation, assistance and companionship to clients

• Positioned residents for comfort and preventative skin pressure problems

• Cleaned and organized patient's living quarters

• Assisted with transferring residents in and out of wheelchairs and adaptive equipment

• Provided personal nursing care in pre and post operative situations

• Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures

• Tended to patients with chronic illnesses

• Reconized and reported abnormalities and/or changesin patient's health status to nursing staff

• Promoted personal and staff safety

• Maintained a clean, orderly and well-stocked environment Skills Used

Enthusiasm to complete all tasks

EDUCATION

Jane Addams V.H.S.

-- High School Diploma, September 1981 ~ June 1985

• Cosmetology

REFERENCE

• Patrick Richardson 954-***-****

• Rodney Rutty 954-***-****

• Erin O'Malley 815-***-****

• Yenliz Mantilla 305-***-****

• Bobby Brown 561-***-****

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