Sales Engineer

Thomas B. Hayes

***** *********** ***** *********, ** 33534

813-***-**** / *********@*****.***

SOLUTIONS ENGINEER

Track record of success in the design and delivery of advanced voice and data solutions for customers.

Areas of Expertise:

• Layer 2 Metro-E

• Network Security

• Fiber/Coax/Copper

• MPLS

• Salesforce

• Wireless CPE

• SIP/Hosted Voice

• Cloud Services

• Sales Process

PROFESSIONAL EXPERIENCE

Brighthouse Networks, Tampa, FL Aug 2015 - Present

Staff Solutions Engineer I

• Designed network solutions for voice, data and internet services over GPON or CWDM.

• Responsible for initial dialog with clients regarding Managed Services offered by Brighthouse.

• Verified orders for accuracy and completeness prior to submittal to order entry.

WOW Communications, Columbus, GA Sep 2014 – May 2015

Sales Engineer

• Worked with Account Executives to design voice and data solutions over fiber and coax for customers.

• SME for VMDR and cloud recovery data center solutions.

• Performed site survey and all call flow and auto attendant requirements for all hosted voice.

Cox Communications, Pensacola, FL Nov 2013 – Sep 2014

Sales Engineer

• Worked with Account Executives to design voice, data and Wi-Fi solutions over fiber and coax for customers.

• Communicated with construction and network design for large bandwidth and wholesale clients

• Performed site survey and all call flow and auto attendant requirements for all hosted voice.

EarthLink Business, Montgomery, AL Aug 2012 – Nov 2013

Sales Engineer

• Designed Customer Solutions for voice, data and cloud services based upon their requirements.

• Provided technical expertise to a team of 11 sales reps.

• Verified the completeness and accuracy of all orders.

Comcast Cable Jacksonville, FL Oct 2010 – Aug 2011

Enterprise Sales Engineer

• SME for Comcast Layer 2 Metro- Ethernet solutions, Ethernet Dedicated Internet, Ethernet Virtual Private Line, Ethernet Private Line, Ethernet Network Services, PRI over Fiber/Coax and Cable HSI.

• Responsible for understanding customer’s current network applications and bandwidth requirements and provide Sales team with the correct network design and architecture.

• Provide customer with a list of acceptable CPE that will work with L2 Metro-Ethernet Solution proposed.

• Verified all Sales Orders for completion and correctness using SharePoint and Salesforce.co prior to submission to Order Acceptance group.

Windstream Communications, Alachua, Florida Jan 2010 - Oct 2010

Sales Engineer II

• Designed complex VLS and MPLS networks for customers in ILEC territory using Ethernet over Copper or fiber and type II access from other carriers for out of territory sites.

• Responsible for determining if designed solution is within acceptable company profit margin.

• Project managed complex VLS, MPLS and VoIP solutions to install.

Verizon Business, Jacksonville, Florida Mar 2007 - Jan 2010

Sales Engineer II

• Sold over $1,549,000 in Customer Premise Equipment (CPE) including Cisco, Nortel, and Juniper.

• Designed converged networks using MPLS, Internet based VPNs and point to point technology.

• Familiar configuring routing protocols OSPF, RIP, BGP, EIGRP and HSRP.

• Configured Cisco Call Manager 4.1 to support 40 users including auto attendant and voicemail.

• Interfaced with and coordinated business activities with all levels of management in numerous functional areas internal and external of Verizon Business.

Thomas B. Hayes Page Two

PROFESSIONAL EXPERIENCE

FDN COMMUNICATIONS, Jacksonville, Florida Feb 2005 - Mar 2007

Sales Engineer

• Assisted in increasing revenue in the Jacksonville business office from an average of $12k per month to $18k.

• Launched FDN’s metro Ethernet product in Jacksonville with 3 sales within the first month.

• Successfully closed $73k in new business within a one year period (2006).

• Lead Sales Engineer for Jacksonville, Daytona and the Space Coast areas. Supervised 20 Account Reps

• Responsible for configuring Cisco routers for field technician installation.

NORVERGENCE, Orlando, Florida Feb 2003 - July 2004

Senior Sales Engineer

• Launched the Orlando Market with Regional Sales Manager. Increased sales by $30,000 within 6 months through prospecting new clients/customers and contract renewals.

• Delivered the training of new Account Managers on products and services.

• Verified 30, 60 and 90 days sales funnels of all Account Mangers.

• Assisted customers with installation inquiries and provided resolution by channeling trouble tickets through the appropriate support staff.

XO Communications, Orlando, FL May 2001 - Feb 2003

Sales Engineer

• Technical Subject Matter Expert (SME) for a team of 12 Account Managers.

• Designed VPNs, managed firewall and point to point data networks.

• Awarded Sales Engineer of the Year in 2002 for the Southeast Region.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Associate of Science in Information Technology Security, Florida Community College

Associate in Applied Science in Computer Engineering Technology, Florida Community College

Cisco Certified Network Associate (CCNA) Expired

Adtran Certified Carrier Professional (ACCP)

Microsoft Office Suite: Word, Excel, VMWARE, Outlook, Lotus Notes, Visio, MS Server 2008, MS Exchange Server 2008, MS SharePoint 2007, Ubuntu Linux Server 8.04, Voice SME for POTS, Digital Trunks, PRIs and VoIP

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