Customer Service Technician

SHAUN O’KEEFFE

*** ******* ***

Medford, New York 11763

(516) 580- 5327 - Cell

**********@*****.***

AUTOMOTIVE TECHNICIAN / WELDER

Hardworking and highly skilled technician with over fifteen years of experience in automotive and equipment repairs and twelve years of welding experience. Seeking a position in an established company to apply my knowledge and foster my future development in equipment repair.

AREAS OF EXPERTISE

Expertise interpreting technical specifications and performing diagnostics and repairs on domestic and imported automobiles as well as heavy equipment

Manage and mentor other mechanics to increase repair accuracy, minimize lost time, and ensure safety compliance

Strong time management and customer service skills

Attention to detail and commitment to performance integrity

Solid knowledge of heli arc welding equipment and TIG and MIG welding methods

Excellent skills in welding all types of materials (e.g., steel, aluminum, stainless steel)

EDUCATION/CERTIFICATIONS

American Welding Society (AWS Certified) – Air weld 2004

Trained in Heavy Duty Vehicle Air Conditioning Theory, Diagnosis, Troubleshooting, Testing and Service Procedures (Truck Air Parts) - 2004

PROFESSIONAL EXPERIENCE

Cargo Airport Services – JFK Airport, Jamaica, NY February 2016 – Present

Class A Technician

Diagnose and repair airport equipment such as pushbacks, tugs, forklifts (diesel and propane)

Extensive knowledge of Caterpillar, Cummings, Detroit, Perkins, and Deutz diesel engines

Strong team player with clear communication skills necessary for successful job completion

Perform electrical diagnostics on various airport equipment

Responsible for prioritizing work, completing jobs within a timely manner and accurately completing daily work orders

Huntington Brake Service – Huntington Station, NY 2013 – 2014

Diesel Mechanic

Diagnostic analysis, repair and maintenance of diesel trucks

Maintain fluids such as engine oils, brake oil, hydraulics and grease

Perform engine and suspension work (including removal and installation of suspension, ball joints, tie rod ends and springs as needed)

Perform major and minor motor tune-up, insert points, change and repair all tires, install and adjust brake linings

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Eastern Auto Care Inc. – Lindenhurst, NY 1999 - 2012

Lead Auto Technician/Welder

Supervised four full-time mechanics in troubleshooting, diagnosing, and repairing a wide variety of automotive makes and models. Managed day-to-day schedule and operations of repair shop while maintaining strong focus on quality workmanship and customer service. Welded automotive and related equipment (i.e., brakes, hydraulic systems, transmissions, radiators, lights, etc.).

Evaluated accuracy of diagnoses and approved recommended repairs.

Completed records, warranty documentation, and ensure proper maintenance of tools and equipment.

Installed, disassembled, cleaned, repaired, parts, on a variety of vehicles.

Performed major and minor motor tune-up, changed and repaired all tires, installed and adjusted brake linings.

Managed stock and prepared requisitions for parts and supplies.

Met face-to-face with customers to provide estimates and explain repairs.

Welded, cut and manufactured special parts if not commercially available as well as repair broken or cracked parts.

Repaired equipment requiring the use of lathe, drill press, milling and threading machines, and related machine tools.

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