Sales Customer Service

Criselda B. Gonzales

#*** **** ********** ********** ****

A Sales Professional, quick learner who can effortlessly fit into an existing established environment, and also encourage junior staff to achieve their best in ensuring customer satisfaction.

Looking for an immediate start and to join a busy and successful team where I can fulfill my potential and further advance an already successful career.

WORK EXPERIENCES

Waitress cum Receptionist – Gourmet Gulf Company (Dubai, United Arab Emirates) Morelli’s Gelato Cafe (October 2012- September 2014) •Take menu orders from guest and promptly serve them. •Handle guest concerns, complaints, and questions. •Receptionist, Cashiering and Prepares food order at the kitchen •Suggesting product from the menu and up selling. •Prepares fruit decoration for all gelato at display area. Achieved Exceptional sales record (Morellis Cart Hamleys)

Beauty consultant – Partime job (Fakreeh Center –Dubai, UAE) July 2013- August 2013

Beauty Advisor- Skin Breathe Korean Cosmetic (Tutuban Center Mall January 2011-July 2012)

•Provide thorough and informative knowledge about skin care and cosmetics. •Recommend products based on a customer’s needs. •Product application and demo to customers who wants to try item. •Educate customer to steer them away from items that may aggravate a skin condition or allergy. •Inventory control and reporting of stocks. Received cash bonus as a reward for a Breaking Record on Weekday sales.

Sales Associate and Cashier –Rusty Lopez (2005-2007) Isetann Recto, Philippines Authentic Fashion boutique (Leather shoes, bags, belts, clothing, wallets)

•Handle and assist customer •In-charge in outgoing and incoming call inquiries. •Record and monitor income tax, daily sales, labor cost. •Encode and type documents, data memorandum. •Trustworthy in depositing, daily cash sales to the bank. •Settle counter station, prepare cash sales. •Submit sales report to supervisor upon leaving store. Achieved Employee of the Year & Best in Customer Service Award

Academic Qualification Our Lady of Fatima University –Philippines (2000-2003) •Bachelor of Science Major in Computer Science

Trainings London College of Make up (Middlesex Univ. of Dubai) Knowledge Village Dubai, United Arab Emirates (2014) •Asian and Arabic Make up Class Manila Montessori College International –Philippines (2012) •Bartending NC-II