Information Technology Customer Support

VISHNUPRASAD.A

*/****, *** *****, **************, Salem-4.

Mobile: +91-962*******

E- mail: **************@*****.***

OBJECTIVE

Possessing a degree on completion of B-Tech in information technology and had an

Opportunity to join, Mahenrda Next Wealth, Salem, which gave me an opportunity to

put client experience and quality ahead of everything within the given framework. I also

gained managerial and administrative experience from my own enterprise for the KPO

industry for the same company. Currently handling the health operations of Guidelines

Infotek Pvt Ltd, Chennai.

Current Job Profile:

Guidelines Infotek Pvt Ltd, from 2011 till date:

Team member, BPO operations, handling voice based customer support,

appointment scheduling, credentialing contract management, patient collection follow-

up for payment and reconciliation issues for excess or short payments

Past work experience:

1 Mahendra next wealth, Salem

KPO operations for Mahendra next wealth, which handles mathematics

Classes to teach overseas students online

ACADEMIC EDUCATION:

B.Tech-IT [2003 -2007] Bachelor of Technology (B.Tech) in Information Technology, Anna University, Chennai .

ISC [2003] Anglo Indian Board - J R Cambridge School, Salem (Dt.), Tamilnadu.

ICSE [2001] Anglo Indian Board - J R Cambridge School, Salem (Dt.), Tamilnadu.

Core strengths:

•Managing and Configuration Cisco Switches and Routers.

•LAN, WAN, IP and Security Technologies.

•CCNA – Cisco Certified Network Associate (640-802)

CISCO ID: CSCO11654962

•Installations, configurations and upgrades (98, XP, win2000, win 2003. Third party Software’s and applications).

Assembling PCs.

Installing all types of software’s.

Configuring Antivirus software’s

PERSONAL DETAILS:

Father’s Name : Mr. ANANDRAJ

D.O.B : 10-FEB-1984

Language Known : English, Hindi, Tamil

Marital Status : Single

Nationality : Indian

DECLARATION:

I hereby declare that the above-furnished information is true to the best of my knowledge and belief.

Place: Salem VISHNUPRASAD.A

Date: 16-03-2015

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