Manager Customer Service
Resume:
R.Karthikeyan
Shanthi Nagar, Palayamkottai, Tirunelveli-627011
Mobile: - +91-917*******
Email: ***********.********@*****.***
CAREER OBJECTIVE
I am seeking a banking customer service position where I will find a platform to utilize my knowledge and skills in banking, exceptional communication skill & in maintaining customer relations and exceptional team, work abilities in being a valuable part of the organization.
PROFESSIONAL EXPERIENCE
Organisation : HDFC Bank Ltd.
Duration : Apr 2014 to Sep 2015
Designation : Asst. Manager
Role : Teller
Cash checks.
Maintain an adequate cash drawer at all times; this includes buying and selling cash from the vault as necessary.
Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.
Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
Providing additional products including Cashier’s Checks
Assist customers in accessing safety deposit boxes.
May be responsible for bank opening and/or closing.
Maintains the highest level of confidentiality with all information obtained.
Customer acquisition through sales to walk in customers, referrals from walk-ins for Current account & saving account.
To handle the walk in customer in the bank and describe them about the product like saving and current account, term deposit, mobile banking, Internet banking and SMS banking.
Verifying the Kyc norms, completed the documents and send to the CPU.
Extended account information, handled inquiries and resolved complaints. & to achieve highest customer satisfaction.
Facilitate customer awareness of additional services cross sell banking services which produces new clientele as well as extends services to existing customer base.
This role requires me to build trusted relationships with customers in order to gain an understanding of how I can help them.
Balance Enquiries, Brief transaction query &taking account statement for walk-in customers.
PROFESSIONAL EXPERIENCE
Organisation : ISR Web Agency.
Duration : Jan 2009 to Sep 2013,
Designation : Software Programmer.
Project #1 : SAVE SPACE
Environment : PHP/MySQL
This document is made out for Angelica, Kuala Lumpur, Malaysia for their Document Storing Services Division.
Nature of Business:
Angelica’s associate company provides Documents/Files storing services for their clients at different locations in Malaysia.
Solution Requirement:
The Solution shall provide easy access to information regarding the Clients, Storage Location, Rack/Box indexing, Storing/Access/Retrieval Management, Collection and Deliveries of Documents/Files from/to the Clients. Rights and Privileges.
Project #2 : VIRTUAL OFFICE
Environment : ASP.NET,C#,SQL server
Main Objective of this project is maintaining work flow of their company and maintains timesheet of an employee for their Salary. Whenever the job or task given by their client the company maintain that inward task and time calculated from the time of task inward to time of task filed then Product Productivity, Employee Productivity is calculated from that calculated time, that time is entered by an employee's who all are taken that task and spend time for it. Junior/Staff, Senior/Manager/Partner are several roles involved in this project. Each role has some rights for data entries or accesses the pages. Then maintain the report for inward task, outward task, timesheet for an employee and also the task, Client Details, Employee details etc.,
Project #3 : Retail Management System(RMS)
Environment : ASP.NET, VB.NET, SQL Server
Retail Management System stores Operation is a software solution that handles POS [Point Of Sale], Business Process, and helps to manage the entire chain from the head Offices
Features Include:
Security features, Employee Management., Purchase Order., Inventory Control/Tracking, Powerful and Flexible Report., Sales Tracking
Inventory and Purchasing Management:
Efficient Process and Manage Work Order, Back Order and quotes.
Automatically Calculate Inventory based on Reorder level / Restock level of Quantity.
Receive Shipment and Transfer Inventory In/Out.
Generating reports like Stock Transfer, Stock Register, and Stock Statement. Material Receipt Detailed/Consolidated, Material Issue, Detailed/Consolidated Wise Reports.
SUMMARY OF SKILLS
Strong work ethic, hardworking, punctual and reliable.
Impressive communication and interpersonal skills.
Ability to work even in a stressful and target oriented setting.
Provided technical input in product and process issues.
Ability to resolve problems and sell bank products as well as upsell.
Excellent skills on computer programming on Microsoft word, spread sheet and the internet.
ACADAMIC PROFILE
Bachelor of Computer Science Engineering(B.E), with 68 % aggregate
J.A.C.S.I College of Engg.Nazareth, in Nov '05.
PERSONAL PROFILE
Date of Birth : 24.11.1984
Gender : Male
Marital status : Married
Father’s Name : Mr. S.Ramasamy
Nationality : Indian
RFERENCE
1. Mr.K.Vedamani(Senior Manager) 2. Mr.N. GanesaMoorthy(Manager)
Branch Manager PB Authorizer
HDFC Bank ltd HDFC Bank ltd
Sripuram, Tirunelveli Sripuram, Tirunelveli.
Cell-989-***-**** Cell-917-***-****
DECLARATION
I hereby declare the above information is true to the best of my knowledge and belief.
Place: Tirunelveli your's sincerely
Date : (R.Karthikeyan)
Contact this candidate