Customer Service Representative

OBJECTIVE

A position in CUSTOMER SERVICE requiring a problem solver with exceptional public relations skills and a commitment to professionalism, customer satisfaction, and account retention.

EDUCATION

High School Diploma

11/1994

Pennsylvania Culinary Institute

Pittsburgh, PA

Le Cordon Bleu Program

2007

PROFESSIONAL EXPERIENCE

CURBY MEMORIAL PRESBYTERIAN CHURCH 11/2014- Present

ST. Louis, Mo

OFFICE ASSISTANT (Work from Home)

RESPONSIBLE FOR KEEPING RECORD OF ATTENDANCE

CREATING FLYERS FOR UPCOMING EVENTS

CREATING BULLETINS FOR SUNDAY SERVICE VIA MICROSOFT OFFICE

FASTTRAK TAX

ST. Louis, Mo 12/2014- Present

OFFICE MANAGER (Seasonal)

ASSISTED THE TAX PREPARERS WITH THE CLIENTS

SCHEDULED PREPARER’S FOR SHITFS

SET APPOINTMENTS FOR PREPARERS

RECORD KEEPING AND PAYROLL

ALORICA 01/2013-07/14

West Mifflin, Pa

Customer Care and Retention Trouble shooting cable boxes and internet

Assist customers with understanding their monthly bill and charges

Offered different company products to customers

I helped customers with their technical difficulties

Sarver’s cleaning solutions 03/2011- 03/2012

Pittsburgh, PA

Cleaned and stock shelves for department stores and office buildings.

Kept count of inventory and order products

First-Party Collections Representative (temporary) 08/2010- 05/2011

Innosource, Inc., Pittsburgh, PA

Prepared payment arrangements for customers.

Re-instated Service after interruptions.

Responsible for account retention.

Educated customers concerning company’s packages.

Customer Service Representative / Call Center (temporary) 05/2010-12/2012

Answered incoming calls.

Created work orders for tenants.

Trouble-shooting and retention on property management accounts.

Catering/Banquet Server (temporary) 9/2009-5/2010

Pittsburgh, PA

Prepare area and tables for banquet style events.

Serve foods and desserts.

Serve as bartender at banquets.

Front Desk Agent/Concierge (Externship) 02/2009-10/2009

Hampton Inn, Pittsburgh, PA

Greet and complete check-in procedures for arriving guest.

Facilitate guest departure to close guest accounts.

Accounts receivable responsible to answer accuracy in monetary transactions.

Answer inquiries and accept reservations in person and by telephone.

Supervisor 11/2007-12/2008

A Personal Touch Cleaning Service, Philadelphia, PA

Retained accounts receivable.

Supervised maintenance and detail crews.

Maintained inventory.

Truant Officer

Logan Olney Family Support Services/The School District of Philadelphia 9/2004-4/2006 Philadelphia, PA

Assisted community agency in providing nutritional needs of children.

Worked with Dept. Human Services in the placement of delinquent children.

Conducted student disciplinary meetings with the superintendent and other officers.

Maintained State mandated programs.

Customer Service Manager 3/2002-4/2004

Convergys, Killeen, TX

Specialized in retaining accounts for Capital One.

Trouble-shooter (ex. stolen cards, credit limits and authorized users).

Trained representatives to sale products offered by credit card services.

Customer Service Representative 2/1996-7/2001

Careers, USA, Philadelphia, PA

Trouble-shooter).

Activated cellular phones (Bell Atlantic NYNEX Mobile).

Activated credit cards (Advanta).

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