Customer Service Management

Objective

Natural leader looking for a career opportunity in West Michigan that will allow me to utilize my business administration education, customer driven focus, and manufacturing experience to excel and grow within an organization.

Experience

Supervisor – Magna Mirrors Holland, MI October. 2013 – Present

● Responsible for all 3rd shift plant operations and oversight of 70-85 team members within Tier 1 automotive glass manufacturing, production assembly, and packaging facility.

● Primary daily job functions and focus include production schedule attainment, management of production and scrap yields, staffing alignment, maintaining TS quality standards, strategic planning, training, project management,100 % on time delivery, component logistics tracking, correspondence across all levels, lean processes, continuous improvement,5’s activities, lead daily war room team meetings and presentations. First Aid certification was required.

● Human resource activities include scheduling, payroll, developing and presenting annual performance reviews and development plans, recording incident reports, disciplinary administration, and posting daily performance reports.

Production Supervisor - Ranir Manufacturing LLC Kentwood, MI March. 2011- October. 2013

● Responsible for all 2nd shift operations in the private label dental product production and packaging departments. Oversight of 25-35 employees was expected.

Daily responsibilities include strategic planning, staff management, project management, inventory management, basic equipment repair, quality, safety regulatory compliance audits, maintaining ISO, FDA, and 5’s standards. Clean room sanitation and integrity was critical.

● Supported implementation of lot quality control process system, AX software/hardware transition, championed continuous improvements programs, lean manufacturing strategies, helped revise many of the general production safety procedures and processes.

● Conduct human resources functions including hiring team members, performance reviews, payroll approvals, scheduling, labor registrations, performance tracking, training certification, and development of performance improvement plans.

Sales Manager - Gander Mountain Grand Rapids, MI June. 2010 – March. 2011

● Responsibilities included sales floor integrity, receiving operations, staff management, inventory control, visual merchandising, firearms sales, excellent customer service, and administrative duties.

● Human resource activities included daily audits, POG integrity, cycle counts, daily staff meetings, scheduling, training staff members, recruiting, promoting current ads and sales programs.

● Software applications included, ADP, E-bound, NICS background, and Microsoft office products.

Operations Manager - T&B Concepts Charlotte, NC Sept. 2008 – April. 2010

General responsibilities include public relations, direct marketing, purchase log maintenance, product coding & pricing, tracking & reporting inventory, product loss prevention techniques, creating and maintaining budget for each location assigned, project management, strategic planning, quality control, and strong vendor relations skills.

Human Resource activities include payroll, scheduling, performance reviews, hiring, training entry level management candidates and general staff members, for multiple store locations.

Proficient in Microsoft office, ADP, and multiple Point of sale software applications.

Manager - Doghouse Pub and Grill Marquette, MI Feb. 2006 – Aug. 2008

● Responsible for dining room operations and oversight and training of staff.

● Primary duties consisted of scheduling, deposits, inventory, excellent guest service, stocking, purchasing, and direct management of staff, preparation and submission of payroll.

● Extensive knowledge of the Aloha point of sale system.

Customer service specialist - Landmark Inn Marquette, MI April. 2003 – May. 2007

● Daily tasks included but not limited to serving spirits and menu items in multiple dinning spaces, lounges, Pub, and banquet areas to hotel guest.

● Business management functions included - daily inventory, deposits, handling cash, scheduling reservations, and maintaining a clean work environment.

● Excellent customer service, proactive work ethic, ability to multi task in fast paced and high stress environments several hours at a time, maintaining a safe and sanitary work space was the expectation.

Education Associates Degree – Business Administration Graduated – December, 2007

American Intercontinental University

Marquette, MI

Skills

● Demonstrates talent for identifying, analyzing and improving complex work processes through critical thinking and a process improvement mindset.

● Computer-literate performer with extensive software proficiency covering a wide variety of applications including functions for inventory management, payroll, accounting and reporting.

● Proven relationship-builder with excellent communication skills.

References upon Request

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