Management Sales

OBJECTIVE:

Business critical thinker with diverse strategy, technical and management experience seeks to advance information technology Cloud Management in Healthcare to enhance business offering and provide a profitable bottom line.

QUALIFICATIONS:

Experience: 20+ years in the Information Technology Field with enterprise & fortune 500 companies.

Leadership: Driven by continuous business learning and improvement. Excels at making complex connections of economic and organizational cause and effect. Thrives on demanding, high growth markets lifecycles and business environments.

Strategy & Technology: Assessed Markets and Customers; identified growth potential, formulated strategy, set metrics and developed programs, Strong qualitative & quantitative track record of utilizing business intelligence & financial analysis to influence business decision making. Design, Integration, Implementation and Management of HIPAA SaaS Cloud Offering, HIPAA Cloud Roadmap for Healthcare

Business Development: Developed and influenced business & marketing planning for core business strategies; negotiated procurement contracts and vendor service levels. The SaaS Services Department that I managed accounted for 26% of revenue for TCS in 2012

Relationship Management: Skilled at earning trust and credibility; building broad and deep relationships at all levels, able to create consensus with diverse audiences, from Sales to technical integration, influential communicator to executive & Sr. management, vendors and clients.

Project Management: Delivered Enterprise Level Projects on time and under budget with a successful track record for implementations and customer satisfaction

Experience:

Director of Technical Services, RoseTech IT Solutions, Roseville, CA: APR 13 to CUR

Cloud Infrastructure Technical Consulting - Full Lifecycle

VMWare/Windows Farm Deployment

HA Infrastructure Architecture, Design, Integration, Implementation and Management of HIPAA Cloud Services (SaaS)

HIPAA/HITECH Compliance & Auditing Integration & Reporting

Client Integration into Cloud for HIPAA Private Cloud (Silos & Public)

Hybrid Cloud Integrations for Clients (HIPAA/HITECH)

Network Load Balancing / Network Management & Monitoring

HIPAA/HITECH Compliance Reviews

Cost & Sustainability, Feasibility Analysis, TCO Analysis

Healthcare Client Review of Security, Capacity Planning, Archiving

Tier 1, 2 &3 tech support management: Improved service level, establish rapport with customers and vendors.

Project Management for SMB, large clients with enterprise infrastructure.

Business Development: Worked with partners to expand corporate business and open new channels of revenue.

Security Consulting Services: Int/Ext Threat Vulnerability

Integrated 3rd party Penetration Testing into Dev Process

Infrastructure Management, Infrastructure Deployments & Upgrades

Network Infrastructure Management and Infrastructure

SEO Campaign and Google Analytics

Direct Marketing Campaigns via Email & Funnel Marketing Services

Citrix Management and SSO Services-Dual Factor Authentication - DUO

VMware P2V and Virtualization Infrastructure

IT Department Management – Staff & Asset Management

Big Data & IoT Infrastructure for large scale compute projects.

Online MVC Web Deployments / SOA Architecture Design

Systems Administration & Citrix Farm Management

Microsoft Dynamics, ERP and Quick books Management

MPLS WAN / DSL / T1 Deployment

Database Server/Cluster Deployments

Network HA Infrastructure

Database HA Infrastructure – SAN

Ecommerce Services, AWS Web Services/Microsoft Azure Cloud Services.

Management of Multi Data Center Cloud Infrastructure

Director of Infrastructure, TCS Healthcare, Auburn, CA: APR 08 to JUN 13

Hired and managed diverse staff: Initiated training programs for internal staff, coordinated training with partners and strategic alliances.

Business Development: Worked with partners to expand corporate business and open new channels of revenue.

HIPAA PRIVATE Cloud Design, Integration & Management for SaaS Offering (HIPAA/HITECH Compliant)

Tier 1, 2 &3 tech support management: Improved service level, establish rapport with customers and vendors.

HIPAA PRIVATE CLOUD Infrastructure Roadmap for SaaS Offering

Client Hybrid Cloud Integration into HIPAA Private Cloud

Managed All Information Technology Infrastructure, LAN/WAN/Mobility/Communications

Chief consultant on technology to the CEO and executive team: Contributed to the definition key strategic business objective leveraging IT capability internally and externally.

Managed Vendors, Customers and Strategic Alliances: Developed and managed all partnerships.

Project Management for large clients with enterprise infrastructure.

Management of SaaS\ASP Hosted Software Services, Cloud & AWS

Enhanced Ambulatory client service levels through focused client and vendor commitments

Managed Corporate LAN\WAN Environment

Managed Corporate Cisco Network and WAN MPLS Infrastructure

Integration of Client Technology into TCS Private Cloud

RFP & RFI for potential clients for Cloud

Maintenance and Technology Life-cycle Management

Tableau Business Intelligence Management and Deployment

Designed and Implemented SaaS infrastructure

Wrote Sales Plan and designed SaaS product model

Deployment of Systems for EDI, HIE and Extranet Infrastructure.

Cloud Strategy and Direction for SaaS applications

Implementation of Large Scale Cloud Hosting Infrastructure, VmWare ESX Infrastructure

Deployment of Citrix / NetScaler Infrastructure for Cloud – Client/Server Applications

Deployed Web Farms and Load Balancing Infrastructure (F5/Coyote Point)

Managed Deployment of Care Software & Systems for Major Clients

Developed the Corporate Procurement Practices and guidelines for vendor negotiations.

Successfully upgraded Medical Software Infrastructure for office practices

Sales Strategy and Territory Designation: Developed Sales Territories

Designed Sales Model for Sales, Support and Maintenance of SaaS in Healthcare Industry

Managed Sales Pipeline Process and CRM Management of Software as a Service.

Managed day to day operational sales support of Online Services and Technical Sales Support.

Managed Marketing Campaigns in coordination with the Sales Manager.

Developed Sales Support process for SaaS Customers

Developed Quality Control Procedures for contracted work

Chief Security Officer Duties for Audits and Network Hardening.

Reduced Warranty Work by creating Engineering Standards

Developed Change Control Process and Implemented Policy for Dev/QA/Prod standards.

Negotiated all service level contracts and vendor procurement contracts

Developed Job Description for all IT employees

Management of Department P&L for the Cloud Hosting Business

Developed Short Term, Long Term Goal for IT Employees.

Corporate Reporting and Business Intelligence: Developed financial reporting for the purpose of analysis and business intelligence.

Sales & Department Forecasting

Change Management and Capacity Planning

Drupal CMS management – Google Analytics integration

Salesforce Integration, Microsoft Dynamics, ACT CRM Management, Sharepoint Management,

SEO management for the website including Google Analytics Integration.

Department Budgeting and financial analysis for Cloud Infrastructure

Business Model and Product Marketing Stake Holder for Cloud Services

Deployment of SAN/NAS Replication

SQL DB Infrastructure Management and Performance Tuning Responsibilities

Product Management for Mobility Solutions & Web Applications

Team Size: 12 Direct Reports

Environment: Windows, Linux, Apache/Tomcat, VMware, SQL Server 2005/2008/2012 Clusters, Citrix, Cisco, Hadoop/Cloudera, Mongo DB, Hosted S.a.a.S. environment, SalesForce, Microsoft Dynamics, BizTalk, EDI

Director of IT, Squaretree, Sacramento, CA: NOV 06 to APR 08

Effectively introduce and integrate new technologies: Medical Software, EMR Software, SQL Farms, Sharepoint Servers, DR & Backup Software, Medinformatix Cardiology Practice Software.

Hired and managed diverse staff: Initiated training programs for internal staff, coordinated training with partners and strategic alliances.

HIPAA Cloud Integration into Client Infrastructure

Customer Technology Integration into SaaS with Hybrid Cloud Infrastructure

Business Development: Worked with partners to expand corporate business and open new channels of revenue.

Tier 1, 2 &3 tech support management: Improved service level, establish rapport with customers and vendors.

Chief consultant on technology to the CEO and executive team: Contributed to the definition key strategic business objective leveraging IT capability internally and externally.

Managed Vendors, Customers and Strategic Alliances: Developed and managed all partnerships.

Project Management for large clients with enterprise infrastructure.

Consulted for Large Enterprise Customers on Infrastructure Security and Extranet Configuration

Managed Corporate LAN\WAN Environment + Client Deployments of Private Networks to Cloud

Managed Deployment of Healthcare & EMR Systems for Major Clients

Developed the Corporate Procurement Practices and guidelines for vendor negotiations.

Replication of Database & SAN Systems across WAN

DR Strategy and Deployment Management

HIPAA Compliance Management

Hosting Strategy and Direction

Sales Strategy and Territory Designation: Developed Sales Territories

Developed Quality Control Procedures for contracted work

Deployment of Web Farm for Corporate and SaaS Customers

Design and Implementation of Cloud Silo’s for Customers

Reduced Warranty Work by creating Engineering Standards

Developed Training Process for each Tier of Technicians

Negotiated all service level contracts and vendor procurement contracts

Developed Job Description for all IT employees

Developed Short Term, Long Term Goal for IT Employees.

Corporate Reporting and Business Intelligence: Developed financial reporting for the purpose of analysis and business intelligence.

Sales & Department Forecasting

Infrastructure Automation Deployment and Management

Department Budgeting and financial analysis

Successfully led team of ASP, C#, .NET programmers for custom applications.

Team Size: 10 Direct Reports

Environment: Windows, Linux, Apache/Tomcat, IIS, SQL Server 2000/2005, Citrix, Cisco, Exchange, VMware, Dot Net, Online Portal, BizTalk, EDI. Sharepoint

IT Director, MLHC, Roseville, CA: Dec 04 to NOV 06

Effectively introduce and integrate new technologies: Internet, E-commerce, Intranet & Extranet, Corporate SFTP servers for File delivery.

Worked with collaboratively with Sr. management team to develop key business strategy

Hire and manage diverse staff: Initiated training programs for internal staff, coordinated training with partners and strategic alliances.

Business Development: worked with partners to expand corporate business and open new channels of revenue.

Tier 1, 2 &3 tech support management: Improve service level, establish rapport with customers and vendors.

Chief consultant on technology to the CEO and executive team: Contributed to the definition key strategic business objective leveraging IT capability internally and externally.

Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.

Developed and wrote the current Business Plan for the corporation.

Sales & Marketing: Initiated sales calls and marketing plans for company.

Developed SOW: Wrote statements of work for clients and contracts for large clients. Initiated and developed a project for clients.

Worked collaboratively with Sr. management team to negotiate vendor pricing levels.

Developed SOA contracts for customers and negotiated contract service levels.

Successfully led team of ASP, C#, .NET, .PHP programmers for custom applications.

Team Size: 7 Direct Reports

Environment: Windows, Linux Red Hat/Fedora/Umbuntu/Centos, IIS, Apache/Tomcat, VMware, SQL Server 2005 Clusters, Citrix Farms, EMC SAN, Fiber Attached Storage, Brocade Fiber Switches, Emulex NIC, ASP Online Portals, Unidata/Universe, DB2, AIX, F5, EDI

IT Director, Associate Press (AP), Sacramento, CA: APR 02 to DEC 04

Hire and manage diverse staff: Initiated training programs for internal staff, coordinated training with partners and strategic alliances.

Data Center Management: Support and Maintain the data center facility for IT infrastructure.

Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.

Increased productivity through application development and deployment.

Conceived and developed R&D Lab\QA and production environments and business processes.

Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.

Successfully led team of ASP, C#, .NET programmers for custom corporate and extranet applications.

Migrated corporate LAN\WAN to Windows 2003 and created DR business continuity infrastructure.

Team Size: 7 Direct Reports

Environment: Windows, Linux Red Hat Ent, IIS, Apache/Tomcat, SQL Server 2000, Citrix Farms, Microsoft Dynamics, ASP Ecommerce Portal, EMC Documentum, FaxComm Server, ASP Dot Net Custom Apps for Fax Integration, EDI

IT Director, PDQ Inc., Sacramento, CA: APR 01 to APR 02

Hire and manage diverse staff: Initiated training programs for internal staff, coordinated training with partners and strategic alliances.

Negotiated Procurement with US and INTL vendors w\Import & Exporting Contract.

Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.

Increased productivity through application development and deployment

Conceived and developed R&D Lab and its business processes.

Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.

Developed Core IT business processes for manufacturing efficiencies.

Deployed Manufacturing ERP system to entire corporation

Automation of Entire ERP system with manufacturing systems.

Provided technical and business support for all areas of the corporation

Developed corporate mission and optimized supply chain for maximum efficiency

Managed Corporate Catalog: Development and deployment to customers.

Successfully led team of ASP, C#, .NET programmers for custom applications.

Successfully implemented complete paperless office and automated all business reporting processes

Decreased contractor spending saving the company $130,000 in company expenses through efficiency and reduced reliance on contractors.

Saved $110,000 in renegotiated contracts with company vendors.

Increased Bottom line by 1.5 Million by increasing factory output by building process efficiency and creating employee training program.

Implemented Ecommerce web site and company intranet.

Team Size: 10 Direct Reports

Environment: Windows, Linux, Linux - Debian, Apache/Tomcat, SQL Server 2000, Citrix, EMC SAN, SAGE MAS500 ERP, ASP Ecommerce Portal, EDI

Ecommerce Systems Manager, Tower Records Tower Direct, W. Sacramento, CA: JUN 98 to APR 01

Ecommerce architecture and management; Implement & support IT initiatives as an integral component of the business plan Engineered performance turnaround of IT performance and service levels Deploy “State of the Art” search technology Actively pursue technology to improve customer experience and functionality of site Improved company performance to $35 million annually from ground up.

Data Center Management: Support and Maintain the data center facility for IT infrastructure.

Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.

Conceived and developed R&D Lab and its business processes.

Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.

Conceived and developed QA Lab and its business processes.

Deployed Infrastructure to maintain 24/7/365 online operations

Executed electronic marketing campaign initiatives for marketing department.

Developed core corporate infrastructure for Global corporate offices.

Managed IT Staff

Created high performance team to plan and implement cutting edge technology.

Deployed SAP to all corporate offices

Successfully led team of ASP, C#, .NET programmers for custom applications.

Designed, Deployed and maintained corporate credit card authorization infrastructure

Successfully increased profit by reducing expense per transaction and cost of authorization

Team Size: 10 Direct Reports

Environment: Windows, Linux, AIX, SUN, VOS, Apache/Tomcat, IIS, SQL Server 6.5/7/2000, Oracle, DB2. Informix, Redbrick, Citrix, Cisco, Exchange, VMware, Dot Net, Ecommerce Web Site, SAP, Google Appliance, Akamai, Tea Leaf, Mercado Search Server, F5 Appliances, Remedy, Sugar CRM, EDI, Biztalk, EDI

IT Manager, British Petroleum (BP), Fairfield, CA: DEC 94 to JUN 98

Provide management leadership of IT Responsible for all aspects of Global IT planning Implement & support Global IT initiatives as an integral component of the business plan Responsible for multi-million dollar budget and multisite IT Engineered performance turnaround of IT performance and service levels Architected strategic partnerships and alliances renegotiated all service contracts to improve the corporate pricing.

Managed Vendor, Customer and Strategic Alliance: Developed and managed all partnerships.

Conceived and developed QA Lab and its business processes.

Deployed Corporate infrastructure globally

Deployed Decision Support for Sales Department

Developed core corporate infrastructure for Global corporate offices.

Hire and manage diverse global staff: Initiated training programs for internal staff, coordinated training with partners and strategic alliances.

Developed COE corporate standards for Global corporate offices.

Initiated Green Technology programs to reduce energy in IT

Developed SPC processes for engineering

Managed global rollout of ERP package to multiple sites

Organized and hosted regular technical conferences.

Successfully led team of ASP programmers for custom applications.

Data Center Management: Support and Maintain the data center facility for IT infrastructure.

SMS rollout to all corporate PC clients

Chief consultant on technology to the CEO and executive team: Contributed to the definition key strategic business objective leveraging IT capability internally and externally.

Enforced corporate standards to remote offices

Led the movement to secure corporate infrastructure

Established controls and reporting devices to monitor IT performance

Steered multiple projects to completion within time and budget: strengthened the relationship with the end user community.

Member of the Global IT Steering Committee for BP Global

Created ERT plan for business continuity for BP Factory

Team Size: 15 Direct Reports

Environment: Windows, Linux, Apache/Tomcat, IIS, SMS, SQL Server 2000/2005, Citrix, Cisco, Exchange, VMware, Dot Net, Online Portal, QAD MFG Pro, Progress DB, Wonderware Automation Software, EDI

EDUCATION

Westland College: Studied Computer Science and Programming, Languages, Assembly, Pascal COBOL C FORTRAN Z80 micro Coding Basic Scripting – Tech Certificate in Computer Science - June 1985

American River College: Studied small business finance Creating business plan and classes on financing a start-up company Business administration.

Magellan University: Studied Computer Science for Certificate Program – 18months Computer Science Program with Certificate Computer Science Program – Completed Feb 2002

Western Governors University: Studying Business Management. Graduation for Advanced Degree in 2016.

INDUSTRY TRAINING

Microsoft Exchange Server Administration Microsoft Exchange Server Deployment Microsoft NT Server 3.51 & 4.0 NT Workstation Microsoft SMS 1.2 Administration Crystal Reports Progress dB Administration Decision Support and Data Modeling HTML Scripting Oracle dB Administration v8.0 Wise Scripting Engine Site Server Deployment COE Systems Deployment SQL 6.5 and 7.0 dB training MFG Pro Systems Administration and Design 4gl Coding IIS Administration APICS ERP Training Windows 2000 Deployment. Windows 2000 Active Directory Window2000 Suite of Classes for all of the Microsoft Windows 2000 Classes including Active Directory Quest Management Training Large Business Management Certificate Microsoft Project Management Certificate Microsoft Dot Net Programming Training Microsoft Security Training Introduction to Linux SAP ERP training EDI training for Manufacturing SPC (Statistical Process Control) Waste Management for manufacturing recycling VMware Sales Training Emerson Sales Training. Healthcare Management Systems, EMR and Practice Management Systems, Change Management, VMware ESX Environments, Windows 2008 Server Beta Training

MEMBERSHIP & CERTIFICATIONS

Progress dB Administration MS MCSE NT 4.0 Server Workstation MFG Pro Systems Administration Microsoft Windows 2000 Certificates from all Microsoft 2000-Suite of Classes from Magellan University Microsoft Active Directory Certificate Quest Management Training Certified Large Business Management Certificate MFG PRO MRP Certified Mercado Catalog Server Certified Member of IT Who’s Who. Member of the Green Grid Certified VMware Sales Certified Emerson Products

ADDITIONAL

Database: Oracle, Progress MySQL Microsoft SQL Informix Paradox DB2 Unidata, MongoDB

Desktop: Windows, Linux and Mac

Server HW: HP, Compaq, Dell, IBM, Intel, Super Micro, Apple, F5, Coyote point, Cisco, Eqalogic, Fujitsu

Application: IIS, Tomcat, Exchange Server, SQL Servers, Sharepoint, SAP, ERP, MRP, CMS, CRM, Biztalk, QAD

Server OS: Windows NT, Srv 2000, 2003, R2, 2008, R2, 2012, Red Hat, Fedora, SuSE, Debian, Centos, Umbuntu

*** References Available Upon Request

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