Customer Service Administrative Assistant

Adam Billings **** New Towne Road Antioch, TN ****3

423-***-**** *************@*****.***

Sales & Customer Service Roles

Cutting Tools Inc., 2013 to 2016

Track record of sales, client acquisition, and customer relationship management

Primary role served in this organization:

Account specialist

Developed and maintained relationships with high revenue generating customers along with on site assistance to ensure repeat business and greater revenue

One particular client acquisition led to $30,000 of annual revenue

Visited various clients to ensure strong relationships and maintenance needs

Effective customer service efforts led to more sales, stronger business relationships, and resulted in the company growth

Increased customer satisfaction by expediting orders which eliminated unnecessary lead times and backorders

Management of supply chain and logistics

Lyft, 2015 to present

Rated 4.9 of 5.0 possible rating demonstrates positive passenger interactions

GameStop, 2013 to 2015

Provided sales and customer support

In depth knowledge and ability to explain the latest games, devices, and technologies to our clients

Led activities and promotions for midnight launch events

Implemented ‘Staff Favorites’ marketing section

Proficiencies & Skillsets

Customer relationship management Project management

Database management Research

Editing and proofreading Sales generation and negotiation

Google Apps (Docs, Sheets, etc.) Strategic planning and implementation

Highly self motivated and reliable Technical knowledge and adaptability

In depth knowledge of social media Typing/keyboard (100+ WPM)

Microsoft Office (Word, Excel, etc.) Effective written and verbal communication Education

Tennessee Wesleyan College BA English

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