Project Manager Technical Support

Brian Johnson

**** ****** *****

Liberty, MO ****8

*************@*****.*** Primary Phone:816-***-****

OBJECTIVE

Looking for a company where my vast experience and broad based knowledge will compliment your needs and provide me a challenging yet satisfying environment to excel in my career.

EXPERIENCE

9/14-Present BCD Travel Kansas City, MO

2014-Present Technical Analyst, Duties include Knowledge tracking on calls coming in to correct departments. Assign calls to appropriate programmers and their skills, for fastest support.

Owner 6/2012-9/14 House of Vacuum Liberty MO

District Support Specialist 8/2006-3/2013 DecisionOne Kansas City, MO

2006-2013 District Support Specialist, Duties include service and support of Sony/GE medical equipment,. 3M PLC sorters, Epson, Dell and Sony is a specialized area of the company as a DSS tech. Where I was assigned as the only support liaison between Information Systems with GE/Sony Hospital staff.

Technical Support Technician 2/2006-8/2006 BCD Travel Kansas City, MO

2006 6 Months Technical Support Duties include monitoring and repair of support calls coming in for down systems.

Transportation Security Officer 2/2005-2/2006 Firstline Security Kansas City, MO

2005-2006 Transportation Security Officer provide security for airlines and airports at security checkpoint.

Technical Support Analyst II 8/2004- 2/2005 EG&G Devon, PA

2004-2005 Technical Support Analyst compiled and analyzed data from data collected at military sites.

Field Service Technician P/T 10/2001 – 7/2004 H and R Block Kansas City, MO

Install and support Windows 95 and XP LAN's. This includes all printers and software for Servers and workstations. Some software included POS, RR and STAR. Worked part time over four years

Senior LAN Administrator 2/1990 – 2/2004 Travelport Kansas City, MO

2000- 2005 Senior LAN/WAN Administrator. Duties include support of users but now also include support of other departments. Including research and documentation of software applications. Also constant fill in for Project Manager and all their duties.

1998- LAN Administrator. Support both NT and Novell administration, backup Project Manager. Duties include setup, configuration and support of Windows 2000, 95,98 and NT workstations. Support LAN/WAN Networks and over 875 users.

1997- Formed Service Assist Team for field service, trainers and sales. Offered technical and management phone support at remote locations needing assistance.

1996- Acting Supervisor/Manager for Field Service department

1995- In-house support for Field Service technicians. Assigned to Emergency Disaster response team.

1992- Senior Field Service Technician - Installed NT and Windows 95 based LAN's.

1990- Started in special projects that included all PC/Unix systems support and installation.

Senior Field Service Technician 3/1982 - 2/1990 IKON Kansas City, KS

Duties included installing and supporting both NT workstations and Unix box's along with all peripheral devices connected to them. Other items supported were electric typewriters, various printers and electronic write boards.

EDUCATION

Electronics Institute Graduated Kansas City, MO

Completed 1-year course in Electronic data, this included circuitry design and trouble shooting of electronics’. Also studied basic antennas’, radios, circuit boards, test equipment and mechanical devices. Other training included Penn Valley Community College where I studied math, English, writing and data processing. Maintained a 4.0.

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