Customer Service Representative

Jean-Marie Mondesir

** * ******** ******* ***: 613-***-**** / 613-***-****

Ottawa, On K1K 4P2 ***********@*****.***

Summary of Personal Skills:

●Fluent in both official languages (French and English)

●Excellent organizational, prioritizing and motivational skills

●Dedicated, reliable, mature individual with strong work ethics

●Demonstrated ability to work independently or as part of a team

●Positive, work well under pressure and able to effectively problem solve

●Ability to assess client’s needs through the interview process

●First Aid Certificate and CPR trained with defibrillator

●Follow procedures to maintain safety of staff members and clients

EDUCATION:

●ADDICTIONS AND COMMUNITY SERVICE WORKER 2012 - 2014

EVEREST COLLEGE (Ottawa Ontario) Diploma obtained

●PERSONAL SUPPORT WORKER P.S.W. 2008 - 2009

ICAN COLLEGE OF BUSINESS AND TECHNOLOGY

●CUSTOMER SERVICE AND RECEPTIONIST TRAINING 1987 - 1988

JAMAICA SCHOOLS OF BUSINESS

JOB'S EXPERIENCE:

●Security Guard Since february 2015

Commissionaires of Ottawa

●Educator: Assisting regular teachers with chalelnging students 2010 - 2012

Educator: Assisting senior teachers with students in Elementary as in Secondary schools

●Customer Service Representative Ottawa ON. 2007 - 2008

Comvergy’s Ottawa LTD. Ottawa ON Customer service representative: Provided assistance to AT&T's

customers dealing with all Issues regarding different services: Bill's payment arrangements…

●Front Desk Service clerk : Manage the cash register to checked customers out, Helped resolving other issues.

●Front Desk Clerk Holiday INN Plaza HOTEL 1998 - 2000

Directed incoming and outgoing Calls, and booked rooms’ reservations, check in and check

out customers

●EL RANCHO HOTEL AND CASINO 1996 - 1998

FRONT DESK CLERK: Checked in and out stores’ customers. Directed incoming calls, as well as booked room’s reservations - Prepared daily cash reports….

●ROYAL HAITIAN HOTEL AND CASINO 1990 –1993

FRONT DESK CLERK: Checked in and out Customers, Directed incoming calls, as well booked room’s reservation

EDUCATION:

●ADDICTIONS AND COMMUNITY SERVICE WORKER 2012 - 2014

EVEREST COLLEGE (Ottawa Ontario) Diploma obtained

●PERSONAL SUPPORT WORKER P.S.W. 2008 - 2009

ICAN COLLEGE OF BUSINESS AND TECHNOLOGY

●CUSTOMER SERVICE AND RECEPTIONIST TRAINING 1987 – 1988

JAMAICA SCHOOL OF BUSINESS

REFERENCES: AVAILABLE UPON REQUEST

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