Customer Service Manufacturing

Ken Crabtree

**** ********** ***** *****

New Braunfels Texas 78130

281-***-**** ***.********@*********.***

OBJECTIVE

To obtain a position in an environment that will utilize my extensive experience to help a company achieve on-time delivery to customers.

SUMMARY

Over 15 years proven manufacturing experience holding various positions ranging from Shop Helper, Machine Operator, Warehouse Raw Materials Supervisor to Planner and most-recently, a Production Scheduler Expeditor. Proficient with SAP, Epicor, and Visual Manufacturing software. Possess strong knowledge and results of the manufacturing industry in raw materials, Inventory Control, Production Scheduling, Customer Service and MRP. Committed to timely delivery, customer satisfaction and highly functioning teamwork. Take pride in organizational skills.

EXPERIENCE

LOGAN OIL TOOLS, Houston, TX 2014 – Present

Scheduling Expeditor

Expedite work orders daily in the shop to achieve on time delivery results

Move orders in Epicor to reflect the current machine that is running the parts

Prepare a Priority Dispatch report For O.T.D. results and email it to the manufacturing supervisors daily

Update expedited jobs on an Excel spreadsheet daily for proven O.T.D. results

Attend bi-weekly production meetings

Update the Monthly sales report in Excel and email to all managers weekly

Attend weekly Sales Meetings for hot jobs that need to be expedite

QA Document Control

QA Lead Auditor

Control Supplier Files for Approval

Weekly and Monthly Metrics

Prepared Documents for a weekly Scrap Review

TIMKEN, Houston,TX

Production Scheduler 2008 - 2013

Liaison between manufacturing shop and the office personnel .

Coordinated with the Sales Team to ensure that raw material steel delivery for jobs was on time to avoid disruption the Production Schedule so it will perform good results.

Responsible for daily production meetings to review the progress on customer jobs for on time delivery.

Expedited hot work orders through the manufacturing shop for proven OTD results.

Worked with Inventory Control Department for proper delivery dates on released manufacturing work orders.

Daily emails to manufacturing stating which resources needed to run.

Performed capacity scheduling and calendar exceptions to ensure the schedule was precise and correct at all times.

BAKER OIL TOOLS, Houston, TX 2000 – 2008

Production Planner / Customer Service

Worked hand-in-hand with Customer Service to ensure all requirements were met for orders, including quality and on time deliveries for Baker’s most profitable product line.

Interacted with vendors and customers to address needs. Was trusted as the “go to” person.

Created / released manufacturing production orders using the SAP system.

Coordinated procurement with outside vendors and expedited vendor deliveries to suit customers’ timetables.

Ensured raw materials were available on time, in the proper quantity, for production to stay on schedule.

Oversaw schedulers to ensure the customer delivery dates were met. Coordinated changes and reprioritized to reposition resources to accommodate new or changed deadlines.

HOWCO METALS, Houston, TX 1997 – 2000

Raw Materials Supervisor

Supervised all employees (approximately 15) in the Raw Material Department, including machine operators, material handlers and office personnel. Established a well-functioning team in having the materials ready for production.

Coordinated raw material orders for the Baker Oil Tools national account.

BAKER HUGHES PRODUCTION TOOLS, Houston, TX

Manufacturing Leadman

Coordinated Job Shop machine operations and ensured raw material arrived to the machine group.

Oversaw the Raw Materials and Production Control departments to expedite orders through final shipment. Department teams built, painted and shipped to customers.

EDUCATION & TRAINING

General Business, Blinn Junior College, Brenham, TX

ISO 9001 Training

Lean Manufacturing

Visual Manufacturing: Forward Scheduling

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