Eslam Abd El Nasser Ameen Cell: 02-011-********

Date of birth: 18th Aug 1993 Military status: Final exempt

acu7xy@r.postjobfree.com Cairo, Egypt P.O. 11361

OBJECTIVE

To obtain a position in IT Department, where I can utilize and further develop my educational and working background to contribute to the workplace.

EDUCATION

Modern Academy 2011 till 2015

Bachelor of Computer Science

Graduation project title: Smart Home Automation

Project Grade: Excellent

Project objectives:

Optimize inhabitant productivity.

Minimize operating costs.

Improve Comfort.

Simplify use of technologies.

Ensure security.

Enhance accessibility.

TECHNICAL SKILLS

Courses: - Certified in MCSE (Microsoft Certified Systems Engineer).

- Certified in CCNA (Cisco Certified Network Associate).

- Managing and maintaining Windows 8.

Platforms: Windows Server 2012/ 2008 R2, and Windows 8/7/Vista

Databases: Microsoft Access

Tools: Microsoft Visio, Microsoft FrontPage, Adobe Photoshop, and Adobe Illustrator.

WORK EXPERIENCE (2 years)

IT Specialist Aug 2015 – Present

British Council – Egypt

Provide help desk support for BC staff and Teaching Center classes (hardware, software, and peripherals)

Install, secure, maintain, troubleshoot and administer Microsoft Active Directory, DHCP and DNS.

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.

Basics configuration Cisco Switches/Routers/Firewalls.

Ability to troubleshoot common hardware/software issues/ network connectivity problems.

Provide support to presentations and events that require IT support and conducted or promises – if required

Install and maintain computers, IPhones, and other IT peripherals.

Rebuild computers with the approved images of windows and applications over SCCM Server.

Manage the issuance of ID access cards.

Manage incidents and services requests through ticketing service desk providing support to meet the needs of the business.

Designs and produces basic reports.

Responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems.

Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced (onsite/customer) technician.

Deliver trouble shooting reports and periodic preventive maintenance reports.

Maintain wiring of user’s desks and organizing cables of network cabinets.

IT Specialist Jun 2012 – Oct 2014

Badr El Din Petroleum (Three consecutive summer vacations)

Assisting in configuring/ troubleshooting new Routers/Switches.

Provide Troubleshooting and Monitoring Network Devices throw SNMP

Install, secure, maintain, troubleshoot and administer Microsoft Active Directory, DHCP, and DNS.

Upgrade Infrastructure at Badr Petroleum Company (Campus network).

Upgrade Switches Model to Cisco Catalyst 2960 48 Power over Ethernet (POE) Switch

Upgrade Routers to 2900 & 800 Series

Creating user accounts in Active Directory.

Apply security and policies on users'

Behaviors and Skills:

Excellent Communication skills.

Team Working and leadership.

Being Accountable.

Making it happen.

Using technology Identifies Improvements.

Analyzing Data and problems.

Fast Learning, Team Player and Excellent Self-Study.

Photoshop usage.

Presentation skills.

Work under Pressure.

Active, Social, Hardworking, serious.

OTHER INTERESTS AND HOBBIES

Hobbies: Playing football, Swimming, Soccer, and Drawing.

Contact this candidate