Customer Service Office
Resume:
Freda Reaves
Riverdale, Georgia 30274
**********@*****.***
KEY STRENGTHS
Align leadership development to business needs Translate complex messages to wide audiences
Foster team and cross-functional collaboration Assess organizational needs
Strong attention to detail
EDUCATION AND TRAINING
Central Georgia Technical College 2007
Red Cross of America Eprogesa Hospital Database 2014
Red Cross of America Blood Pathogen Training 2014-2016
Red Cross of America Radiation Training 2014-2016
Microsoft Office Software Training
Trane Coporation Controlled Training, 1996-2008
EXPERIENCE
Luxottica, McDonough, Georgia (2016 – Present)
Shipper/Receiver: File customer orders according to standard operating procedures. Use computer hardware and software to generate labels and maintain equipment. Maintaining and organizing adequate shipping supplies. Responsible for documenting daily inactive inventory. Perform monthly inventory checks. Receive and inspect returned products. Receive and inspect incoming raw materials.
Red Cross of America, Douglasville, Georgia (2014- 2016)
Hospital Technician: Manufacture, store and distribute blood samples, maintain accurate electronic and physical inventory for product and samples, perform, review, and approve quality control on products, reagents, equipment, and various test kits. Maintain the required records and file, perform and interpret various testing procedures on donor specimens, and blood products, Monitor temperatures for blood products in refrigeration units to maintain temperatures consistent with internal and external regulatory requirements. Conduct automated and manual investigations of records to identify product dispositions to support recalls and retro-testing. Select and pack blood products for distribution. Manufacture, store and distribute blood products/samples. Maintain manual and computer records associated with production or testing.
Computerized Office Service, Atlanta, Georgia (2008-2014)
Office Manager: Organized schedule for office personnel. Maintained employee files and coordinated new hire orientation. Utilized a range of office software which included emails, spreadsheets, and various databases. Organized the office layout and maintaining supplies of stationery and equipment; maintained the condition of the office and arranged for necessary repairs. Promoted staff development and trainings. Responded to customer inquiries and complaints. Recorded office expenses and managed the budget.
Trane Corporation, Macon, Georgia (1996-2008)
Quality Inspector Supervisor: Performed quality checks on all equipment, Entered data into company database for air condition units. Developed and maintain adequate assembly methods and associate work related and enhanced training. Provided quality support leadership to staff
Production Technician: Assembled commercial and residential air condition units.
Reference Available Upon Request
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