- Qualifications Summary

Goal-driven, accomplished professional with extensive experience in all aspects of sales and operations management. Known for exemplary

ability to surpass sales goals and company expectations, while growing client base and consistently delivering exceptional customer

service. Well-versed in identifying and analyzing market conditions and trends, and creating innovative solutions to maximize revenue.

Equipped with articulate communication, negotiation, and interpersonal skills in building positive work relationships with clients and

professionals of all levels.

- Professional Experience

Verizon Wireless - Various Locations (2009–Present)

General Manager – Rock Hill, SC 2014–Present

Provide leadership to all retail store functions, including developing and implementing a creative sales strategy to successfully sell

Verizon Wireless products and services. Motivate and support employees to perform beyond goals and expectations. Assume responsibility

in managing store inventory and budgets; evaluating inventory turns; and generating sales reports. Supervise a team of 28 employees,

which include coaching, giving feedback, and creating action plans to improve performance. Initiate weekly sales report analysis and

communicate weekly action plans to assistant managers and sales representatives.

Key Highlights:

Played a major role in the expansion of the store from being the 11th largest to the 2nd largest store in South Carolina

Drove positive customer experience throughout the store, thus earning the Gold Store Award for 2016

Store Manager – Georgetown, SC 2012–2014

Led a team of 20 employees to successfully achieve store monthly goals by providing constructive feedback and action plans. Expertly

resolved customer escalations and ensured consistent delivery of exceptional customer service. Organize internal visual merchandising

and displays to make sure that the store appearance aligned with company standards and to optimize product visibility. Designed and

implemented a district sales training that successfully positioned the district to its highest ranking.

Key Highlights:

Performed a lead role in turning an underperforming store to get a new “smart store”, thus enabling the store to be included in the top

25 for balance, top 10 in percent to quota, and top 3 for customer satisfaction in 2013

Store Manager – Darlington, SC 2012

Directed a team of 20 employees to efficiently manage daily store operations. Motivated employees through one-on-one coaching,

performance evaluation, and action plan development. Evaluated weekly sales reports and conducted weekly action plan presentations to

assistant managers and sales representatives.

Key Highlights:

Employed a motivational and engaging management style, enabling 7 out of 12 sales representatives to receive the Winner Circle Award

Formulated and implemented strategic solutions to streamline sales and customer service, thus allowing the store to be included in the

top 10 in percent to quota and 1st in customer satisfaction

Assistant Store Manager – Myrtle Beach, SC 2011

Developed and operated a system to rank sales representatives according to various metrics, enabling a more focused approach in guiding

and coaching team members. Reviewed sales reports and offered suggestions to the store manager in improving current sales processes and

operations.

Key Highlight:

Leveraged expertise in transforming a severely underperforming location to a store that consistently positioned within the top 5 in

year-over-year growth

Sales Representative – Georgetown, SC 2010–2011

Evaluated customer needs and offered products and solutions aligned with their requirements, showcasing how company products and

services could positively impact their lives. Participated in both formal and informal training programs to improve knowledge of retail

store operations and keep abreast of company, market, and industry trends. Assumed responsibility in processing customer transactions

and auditing cash receipts. Fostered and maintained positive working relationships with customers to identify and secure new

opportunities to expand customer base. Oversaw a portfolio of 75-80 accounts, collaborating with colleagues to deliver quality customer

service through peer-to-peer coaching programs. Participated in ongoing technical and marketing training programs.

Key Highlights:

Earned distinction for being one of the top 10 district sales representative eight times, as well as the top producing sales

representative in the district in terms of growth for numerous times

Gained recognition for being in the top 3% of the South Area in growth metrics

Received commendation for being included in the following rankings:

Top 3%for growth in the south area market 2010

Top 5 end-of-year representative in balance ranking in 2010

Top 10 sales representative in balance for eight times 2010

Top 5 sales representative in the district for growth in 2010

Customer Service Representative – Georgetown, SC 2009–2010

Seamlessly handled high volumes of inbound calls, while ensuring consistent delivery of exceptional customer service. Leveraged skills

in troubleshooting client inquiries and handling calls and escalations.

Hertz Equipment Rental - Myrtle Beach, SC

Senior Sales Coordinator 2006–2009

Swiftly responded to customer inquiries and concerns. Managed equipment delivery and pickup schedules. Offered guidance to customers in

selecting, operating, and maintaining various equipment. Assumed responsibility in developing and evaluating daily business reports.

Maintained active communication with clients through phone and email. Efficiently determined customer needs and handled negotiations on

pricing based on current market conditions and competitor pricing.

Key Highlights:

Developed two programs that were adopted throughout the Southeast region

Functioned as district leader in implementing new accounts for all positions

Served as one of two sales coordinators in the Southeast region to enhance the Hertz Internet learning program

- Earlier Career

Cassique and River Club - Kiawah Island, SC

Golf Advisor

The Citadel - Charleston, SC

Varsity Golf Team Captain

California Dreaming - Charleston, SC

Server

- Education

Bachelor of Science in Business Administration, 2006

The Citadel - Charleston, SC

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