Customer Service Care

Lilian B. Silva

(E) *** ME Villa Consuelo subd.

SITE, Ibabang Dupay

Lucena City, Quezon, Philippines

094********

*****.********@*****.***

OBJECTIVE

To see for a career opportunity, that will consummate my goals, my potentials, and my skills.

PERSONAL INFORMATION

Birthday: February 24, 1995

Age: 21

Nickname: Lily

Civil Status: Single

Place of Birth: Aosta, Italy

Citizenship: Italian/Filipino

Gender: Female

Religion: Roman Catholic

Height: 5’7

Weight: 165 pounds

Mother’s name: Perla B. Silva

Father’s name: Giuseppe Silva

EDUCATION BACKGROUND

Primary: Morgex, (AOSTA) Italy

2000 - 2005

Secondary: Morgex, (AOSTA) Italy

2005 - 2008

Tertiary: - Calayan Educational Foundation Inc. (Lucena city)

2010 – 2011

Degree - Bachelor of Science in Tourism Management

- Manuel S. Enverga University (Lucena city)

2011 - 2013

Degree - Bachelor of Science in Tourism Management

SKILLS

- Customer care

- Quick learner

- Communication

- Flexibility

- Customer service

- Languages (Italian, Filipino, English)

EXPERIENCES

Place/Company: First Quezon Premier Hotel (South Emerald)

2013

Position - Receptionist/Front desk

Place/Company: SM Cinema (West Avenue Theatres Corporation-WATC)

2013

Position – Cashier

Place/Company: Private

2015

Position – Italian tutor

Place/Company: Glitz Marketing Solutions Corp (GMS)

2016

Position – Italian sales specialist

CHARACTER REFERENCES

-Mrs. Elvira C. Lavarez-Department Dean

Calayan Educational Foundation Inc. (Lucena city)

-Mrs. Sheryl Mae M. Drio-Department Student Council Adviser

Manuel S. Enverga University (Lucena city)

-Mrs. Maricel D. Herrera-El Turismo Society Adviser

Manuel S. Enverga University (Lucena city)

I hereby certify that the following foregoing information are true and correct to the best of my knowledge and beliefs.

Silva, Lilian B.

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