Customer Service Assistant

TIANA BROWN-NEMBHARD

** ******** ****** ********** ** 02125 C: 857-***-**** E: ******@*****.*********:******@*****.***/

EDUCATION

Madison Park Technical Vocational High School Roxbury MA

Nursing Assistant

June 2015

WORK EXPERIENCE

OFFICETEAM 04/14/16 - 05/11/16

L.C. Anderson Brighton, MA

RECEPTIONIST

●Answer, operate telephone switchboard and transfer calls while providing basic information when needed

●Take messages and communicate to appropriate employees.

●File, created labels and folders, organized, and assembled large amounts of invoices

DRYBAR 05/17/2015 – 04/12/16 Boston, MA

RECEPTIONIST/BARTENDER

● Turn on lights, televisions, music, and coffee maker

● Manage the front desk such as checking clients in/out using spa booker –appointments calendar

● Monitor and maintain the quality and ethic of the salon

● Network with clients to make them feel welcomed and comfortable

● Inventory

● Offer and serve drinks during accommodation or while waiting to be serviced

● Provide exceptional customer service

BLUE CROSS BLUE SHIELD MASSACHUSETTS 7/08/2014 – 8/30/14 Quincy, MA

INTERN – MARKET PLANNING INNOVATION AND IMPLEMENTATION

●Proofread plan comparison documents distributed from Sales to Brokers.

●Created graphs, charts, updated spreadsheets, phone lists, and calendars using Excel 2007

●Scanned, copied, and organized several large volumes of vendor contracts and invoices and created labels, file folders, and input sensitive tracking information into Excel

●Attended meetings and took accurate notes during video conference calls and meetings.

●Distributed mail for 20 staff members, organized and inventoried supply room for three departments and disseminated informational emails to staff regarding newsletter articles.

HEALTH RESOURCES IN ACTION 10/1/12 – 6/1/13 Boston, MA

PEER LEADER

●Assisted with event planning and hosting Youth Leadership Board mental health events

●Researched locations and collaborated with citywide youth groups.

●Acquired posters, name-tags and folders and assisted with guest registration.

●Facilitated icebreakers, mental health trainings, registration, and network activities.

●Maintained YLB Facebook page, created flyers, designed t-shirts to recruit membership.

● Managed reimbursement funding for 50 students and adults.

CERTIFICATIONS

●Nursing Assistant

●First Aid

●CPR

●OSHA

●Suicide Prevention

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