Customer Service Manager
Resume:
Luke Banham
Burbank, CA ***05
**************@*****.***
Summary Strong team leader, enthusiastic team player, dedicated worker & eager to learn new skills. Friendly and outgoing personality. Keen to work using initiative. Enjoys a challenging and demanding role. Motivated and adaptable. Sales and target driven.
Work Experience
05/2011– 12/2015 SUMMIT MANAGEMENT SERVICES Fort Collins, CO Certified Apartment Manager
Creating marketing plans to draw attention of new prospects whilst maintaining a high retention of current occupancy.
Manage property of 260 units.
Establish business relationships with vendors by obtaining bids and upholding friendly but firm relations.
Maintain high morale and energize employees to be motivated to lease and enjoy work.
Monthly bookkeeping – create budgets, collecting rent payments, making sure vendors are paid, create budget variance reports.
Manage a team of 6 employees.
Payroll, approving time sheets, overtime and authorizing PTO.
Manage team of employees to obtain sales goals.
Resolving resident and vendor issues in a timely and professional manner.
Responsible for management of multiple retention projects and completion of sales goals.
Analyzing data to measure staff performance and identify problems.
Organizing and planning of community events.
Perform evictions on violating units.
SUMMIT MANAGEMENT SERVICES Fort Collins, CO
Apartment Manager
Assist regional manager with resident retention.
Schedule site visits when necessary.
Manage a team of 3 employees.
Assist leasing team with sales goals, and marketing vacancy.
Maintain an accurate and detailed record of resident and customer relations.
Produce delinquency reports on a bi-weekly basis and post letters, and call outstanding balances.
Manage property of 160 units.
Work with scheduling vendors, and contractors for projects and ensuring that they are completed on time, quality work, and within the allocated budget.
SUMMIT MANAGEMENT SERVICES Fort Collins, CO
Assistant Apartment Manager
Maintain an accurate and detailed record of resident and customer relations.
Produce delinquency reports on a bi-weekly basis and post letters, and call outstanding balances.
Manage property of 160 units.
Work with scheduling vendors, and contractors for projects and ensuring that they are completed on time, quality work, and within the allocated budget.
SUMMIT MANAGEMENT SERVICES Fort Collins, CO
Leasing Specialist
Negotiate a lease contract with closing and prospecting skills.
Support companies marketing functions.
Generate new leads with advertisement.
Service prospect, and resident needs akin to leasing and renting.
Run credit and criminal background checks on applicants.
Generate and close maintenance requests.
12/10-05/11 OLD CHICAGO RESTAURANT Loveland, CO
Server
Create a fun positive environment for customer loyalty.
Using initiative to resolve issues.
09/10-12/10 WELLS FARGO BANK Fort Collins, CO
Customer Adviser
Finding a need that will help benefit customers.
Use of closing techniques to have customers arrange an appointment with a banker.
Money management.
03/09- 04/10 WOKINGHAM BOROUGH COUNCIL Wokingham, UK Customer Service Adviser
Perform detailed data entry services for customers complaint, and generate work ticket to resolve the issue.
Telephone management.
Address customer calls and e-mails in a timely and accurate fashion.
Answer inbound calls, and follow up with outbound calls if required.
Training new staff on policies, procedures, and telephone management.
Help monitor inbound call traffic.
06/07-08/08 CHELEY COLORADO CAMPS ` Estes Park, CO Campfire Counselor
Creating fun evening activities to entertain campers aged 8-11 years of age.
Maintaining high enthusiasm and motivating campers to achieve their goals.
Development of campers throughout their camp term. Education
WAINGELS COLLEGE, READING, UK- A-LEVEL, A/S LEVEL, GCSE’S- 1998-2005 Skills
Microsoft Office, Telephone Mannerism, Customer Service Management, Organizational skills, Team Management skills, Project management and Closing techniques, Billing administration, Marketing, Meeting Sales and Performance goals.
References available upon request.
Contact this candidate