Customer Service Administrative Assistant

Tracy J. Tye

**** ****** *** ****, ******, Georgia 30518

*****.*****@*****.*** 404-***-****

Georgia Probation Management 2 015 to 2016

Account Tech

Data Entry

Entered all ProntoTrak cases into Pronto and vendor website prepared folders for installs closed all cases for ProntoTrak and OMS: submitted allocation adjustments and ROP forms as needed. Accounting

Posted OMS money received at corporate office and processed deposit ensured that all OMS offices are balanced against Q books daily maintains daily file and documents for any out of balance situations.

Inventory

Did back end inventory changes for the daily activity logs that come in from GPM and OMS. Participation

Participated in Community Involvement projects Attended all scheduled Training Provided employee assistance. Team Player.

Advance Disposal Services, Alpharetta, Georgia 2012 to 2014 Line Leader Supervisor

Manage Fifteen Temp Employees.

Provide employee support.

Line Picker

Ensure that items that are not allowed through the line are taken off the line and recycled correctly. PCR Services, Inc. 2 011

Contractor

Provide Contractor Services.

Transcribe Insurance Claims.

Summary of Qualifications

Skillful and dedicated A ssistant City Clerk with extensive experience in the operation of City Clerk’s Office including: Council support legislative administration records management and support of daily operational and administrative functions.

● Demonstrated capacity to provide comprehensive support for executive level staff including managing all essential tasks.

● Maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

● Highly focused and results oriented in supporting complex, deadline driven operations able to identify goals and priorities and resolve issues in initial stages.

● Proficient in Microsoft Office System, Microsoft Windows® operating system, Excel, Acrobat Adobe, type 80 wpm with complete accuracy. Professional Experience

CH2M Hill OMI, Sandy Springs, Georgia, City of Sandy Springs Project 2 007 to 2009 Assistant City Clerk

Assist in the operation of City Clerk’s Office including: Council support legislative administration and records management.

Assumes full responsibility of the City Clerk, including attending meetings and assuming the role of the City Clerk during the meetings as required. Responsible for the timely and accurate preparation, posting, dissemination and presentation to City Council of documentation relevant to Council business and Committee meetings reviews and edits all written materials that will serve as the City’s official record. Recording and maintaining the Council’s official action in minutes, coordinating and distributing the agenda maintaining contracts, ordinances, resolutions and agreements. CH2M Hill OMI, Sandy Springs, Georgia, City of Sandy Springs Project 2 006 to 2007 Administrative Assistant

Assist in the operation of the P rogram Management Department including: Alcoholic Beverage License and Business Occupational License process. Provided administrative support to the Manager of Business Revenue department, responsible for renewing and monitoring alcoholic beverage, business occupational, taxi services, and hotel/motel business licenses for the City of Sandy Springs. Assisted in coordinating mail out to businesses regarding renewals and other city revenues, maintained accurate accounting of all incoming fees. City of Alpharetta, Alpharetta, Georgia 2 000 to 2004 Assistant City Clerk A ssist in the operation of City Clerk’s Office. Provided enterprise wide municipal support to Mayor, City Council and City Administrator Managed and maintained City Council Meeting minutes, official records, contract documents attended City Council Meetings and Public Hearings conducted entire preparation, including transcription for all Council Meetings and Public Hearings handled open records request responsible for the advertisement of Public Notice hearings issued alcoholic beverage licenses and secured beverage revenues customer service for City Departments and public inquiry assisted in the preparation of annual budget for the City Clerk’s office maintained the Official Code for the City of Alpharetta maintained and conducted City Ordinance enforcement monitored inventory of department equipment and supplies performed all administrative duties of City Clerk’s office. City of Alpharetta, Alpharetta, Georgia 1 993 to 2000 Administrative Assistant A ssist in the operation of City Administration/ City Clerk’s Office. Assisted in preparation for City Council Meetings/Public Hearings customer service for City Clerk’s office, City Departments and public inquiry scheduled meetings and appointments for City Clerk and the Mayor type City Council meeting agendas and organized packet materials answer department telephone responsible for receipt and distribution of incoming mail and posts all outgoing mail for City Hall.

City of Alpharetta, Police Department, Alpharetta, Georgia 1 991 to 1993 Records Clerk P rovided administrative support to Records Department. Performed drivers history checks on citations prepared citations for transport to court daily handled the input and processing of citations, accident, incident and arrest reports maintained various logs for officer ticket books and other pertinent information corresponded with Department of Public Safety and Fulton County Court Departments operated computer for query of and data entry into City, State and national databases performed duties of Records Supervisor in their absence. City of Alpharetta, Alpharetta, Georgia 1 988 to 1991 Receptionist P rovided administrative support to City Hall. Handled all incoming calls to City Hall and relayed accurate messages to City Hall Staff greeted and assisted public *Customer Service sorted incoming mail for City Hall and performed clerical duties as necessary.

*References furnished upon request

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